Volkswagen of Palatine

Good Routine Maintenance I think that of all the VW dealers I have used over the years, this is my preferred destination. Although it is a little further from home, it is wor I think that of all the VW dealers I have used over the years, this is my preferred destination. Although it is a little further from home, it is worth the drive. Easy to access off I-294 and I-355. Nearby shopping for while-you-wait service. Reasonable pricing and thorough service advisors. Nice waiting area. And always surrounded by VW nostalgia and new vehicles! More

40K service The Autobarn VW of Mt.Prospect is always my first choice. From the sales people to service department always feel welcome & they are very professional The Autobarn VW of Mt.Prospect is always my first choice. From the sales people to service department always feel welcome & they are very professional . More

Check up done in a timely manner. The waiting room had nice amenities. I enjoyed the flavored coffee. The restrooms were very clean and tidy. done in a timely manner. The waiting room had nice amenities. I enjoyed the flavored coffee. The restrooms were very clean and tidy. More

Another Great Job The service representative was very helpful and knowledgeable in answerin all my questions. The work was done in a timely and professional manner. I' The service representative was very helpful and knowledgeable in answerin all my questions. The work was done in a timely and professional manner. I'm extremely satisfied with your service and expertise. More

ECU upgrade with APR code. The service went well. It did take a bit longer and did not have the program set I wanted. (The 100 octane option wasn't available.) The service went well. It did take a bit longer and did not have the program set I wanted. (The 100 octane option wasn't available.) More

Great Service Once Again! I used Autobarn Volkswagen of Mt. Prospect to service m 2013 VW Jetta and to buy a 2015 Golf Sportswagen. Very pleased on all accounts! I used Autobarn Volkswagen of Mt. Prospect to service m 2013 VW Jetta and to buy a 2015 Golf Sportswagen. Very pleased on all accounts! More

Very accomodating I've been dealing with Autobarn since 2005. Their service department is very accommodating and Ray Puentes is a "top-drawer" service technician/manage I've been dealing with Autobarn since 2005. Their service department is very accommodating and Ray Puentes is a "top-drawer" service technician/manager...and they have great coffee! More

Extremely helpful and competent Everyone is very courteous and friendly. The service technicians are extremely happy to work with you to make your experience as pleasant as possible Everyone is very courteous and friendly. The service technicians are extremely happy to work with you to make your experience as pleasant as possible. They always work with you on pricing and convenience to the customer. More

Superb Service manager always does a thorough check of the vehicle. Never do work on my car without contacting me. Lets me make my own decisions. Service manager always does a thorough check of the vehicle. Never do work on my car without contacting me. Lets me make my own decisions. More

First purchase of a VW The sales men, mangers, & workers were great to work with. They listen to you needs, wants & questions. They are very good with taking the time to go The sales men, mangers, & workers were great to work with. They listen to you needs, wants & questions. They are very good with taking the time to go through your car with all the new technoloy. They are very efficient with getting back to you, either through phones calls to emails to text messages. They make you feel like family! I have a fantastic experience! More