Volkswagen of Palatine

Excellent experience Very fine experience. Friendly staff and fast turnaround! The only complaint is that they used to have bagels during the morning in the waiting room, Very fine experience. Friendly staff and fast turnaround! The only complaint is that they used to have bagels during the morning in the waiting room, but now not available!! HA! Free coffee and snacks! More

John Paul is a pleasure to deal with. John Paul is a great service rep and a pleasure to deal with. he made the process easy and kept me informed along the way. John Paul is a great service rep and a pleasure to deal with. he made the process easy and kept me informed along the way. More

Welcoming dealership I was looking for a new, manual transmission Jetta SE. I had been corresponding with Frank Campos via email. I saw a good sale price online, so I call I was looking for a new, manual transmission Jetta SE. I had been corresponding with Frank Campos via email. I saw a good sale price online, so I called to check availability of the car and the price. I spoke with Brett, and he was very helpful and informative. When I arrived at the dealership, I was greeted by Bojan and Eryk. They were both very friendly and personable. They explained everything very well and made sure all of my questions were answered. Most people don’t enjoy the new car buying experience, but Bojan and Eryk made it much less painful. I received a fair price, and they made sure I had everything I needed. Wes the finance person did his best to get me into my new car as quickly as possible. Everyone was very professional and kind. I don’t live in Mt. Prospect and hadn’t planned on servicing my car there, but based on my good buying experience with them, I will drive the extra few miles to get my car serviced there. They were a really nice group of people. More

all was good Ray was very friendly and very helpful.he explained all what was need for my service. He also helped get my oil change faster than planned on a very b Ray was very friendly and very helpful.he explained all what was need for my service. He also helped get my oil change faster than planned on a very bus Saturday...awesome job!!!!! More

Excellent experience Everyone is always very friendly and very professional. I trust them anytime I need to lease a new vehicle or service mine. Would recommend the dealer Everyone is always very friendly and very professional. I trust them anytime I need to lease a new vehicle or service mine. Would recommend the dealership without any hesitation More

Ray is the best! Ray is always friendly, honest, professional and knowledgeable. My experience with him is always positive, as he is proactive in determining what your Ray is always friendly, honest, professional and knowledgeable. My experience with him is always positive, as he is proactive in determining what your car needs as well as what to expect going forward. More

Great VW Dealer Ray was very professional and helpful. He inform me about all charges and all work must be done right after mechanic find out all problems and ask for Ray was very professional and helpful. He inform me about all charges and all work must be done right after mechanic find out all problems and ask for permission to proceed service. More

Above and beyond my expectations. Everyone I dealt with was incredibly helpful and made this a very pleasant experience. I have purchased three vehicles from the Autobarn and have alwa Everyone I dealt with was incredibly helpful and made this a very pleasant experience. I have purchased three vehicles from the Autobarn and have always be satisfied with the service. More

Service beyond my Expectations!! Came in because the check coolant light came on.They found that I had a leak in the radiator and all so found some other issues that need to be servi Came in because the check coolant light came on.They found that I had a leak in the radiator and all so found some other issues that need to be serviced. While I was there I was also able to get an oil change and get my car washed. This was great because I have a limited amount of time to get things done and they were able to get me squeezed in with out an appointment. More

Great Experience I purchased my car at the Autobarn Mt. Prospect and I have absolutely no complaints. My salesperson was Jack Langefeld and I would recommend him to e I purchased my car at the Autobarn Mt. Prospect and I have absolutely no complaints. My salesperson was Jack Langefeld and I would recommend him to everyone!! Brought my son along for the experience and Jack made sure he understood the process and went out of his way to make sure he understood the features of the car that we had purchased. Jack and everyone was very friendly and I felt confident we were taken care of properly. Always a pleasure doing business with Autobarn Mt Prospect and Jack Langefeld!! More