Volkswagen of Palatine

I went to this dealership looking for a used G35, there was one that listed for $18,898. The employee I worked with was a nice guy, but the dealership is an extreme rip off, first they had told me that I was one that listed for $18,898. The employee I worked with was a nice guy, but the dealership is an extreme rip off, first they had told me that I was declined by all of the banks that they use for a loan (including Bank of America), and they're loan was the best rate I would get at 6.77%. Not only that but they would not come down on the price even a single dollar!!! I was there for 4 hours trying to work out a deal with them because I really wanted this car. He kept coming back with only reducing the interest rate by .10% each time. They had also told me that my credit score was 698... I left because I knew this was a rip off. I had attempted to contact Bank of America on my own and had gotten approved almost instantly for $20,000 with a 5.00% interest rate. I had gone to another dealership a mile away found the exact same car in better condition than theirs, they gave me a 4.25% interest loan, and told me my credit score was 758!!! After I clearly told Autobarn I was not interested anymore they had sent me numerous emails and called me many times stating the price was "a steal". I will never deal with any Autobarn because of this experience and I would never recommend this dealership to anyone else... you have been warned! More

It is obvious that this dealership values customer service as it relates to the service dept. No matter which of the agents I work with, I get the same type of courteous, friendly, helpful attention. service as it relates to the service dept. No matter which of the agents I work with, I get the same type of courteous, friendly, helpful attention. This helps quite a bit to keep me happy, since the VW labor rates are VERY high. I have been bringing my 2002 Jetta, and now my 2008 Jetta to this dealer for service for several years. I bought my 2008 Jetta at this dealership. Brett Fenton More

Robbie and the other salesmen I met with were very helpful. He was very friendly and did not pressure me into making a decision too quickly. They worked with me on financing and I am pleased with my p helpful. He was very friendly and did not pressure me into making a decision too quickly. They worked with me on financing and I am pleased with my purchase. I feel that I got a great deal on my used Mazda 3, and I would recommend this dealership to other buyers. More

Every time I have taken my car to be serviced, the employees at Autobarn have done a phenomenal job in several areas. They make continual contact with me to let me know about the work progression. I employees at Autobarn have done a phenomenal job in several areas. They make continual contact with me to let me know about the work progression. In addition to this, they have done their best to ensure the work I have had done was affordable and have consistently checked with my extended warranty to determine whether my work would be covered. They have saved me thousands of dollars over the years. Finally, both myself and my sister have been offered rides to work in order to make our time without our cars more convenient. I will continue to take my car to get serviced at Autobarn and plan on buying future cars from the Autobarn in Mt. Prospect. More

This is the second time I have had my 2008 Touareg in for service at Autobarn. This time was a simple burned out lamp. The first time however, was something my original dealer could not solve. I have a bo service at Autobarn. This time was a simple burned out lamp. The first time however, was something my original dealer could not solve. I have a boat trailer with LED lighting, and the brake lights stopped working. I confirmed the problem was not with the trailer by connecting my trailer to my buddies Jeep. The service consultant at the dealer I bought the Touareg from, coppied a page from the Owners Manual stating that LED trailer lights would not function on the Touareg and I should bring the trailer in and they would try to fix it. This was rediculous, as all the trailer lights were working, and then the brake lights just stopped working. Autobarn fixed the problem. More

They have the best website with many pictures of the cars. They have good prices and good services. I liked our salesman. I will buy my next car from them. They were friendly and helpful. The salem cars. They have good prices and good services. I liked our salesman. I will buy my next car from them. They were friendly and helpful. The saleman took time to explain things to us and answwer our questiona. More

Slavi Kukov went above and beyond the call of duty to service my wife and I at the VW Autobarn in Mt Prospect dealership. He followed through with a simple inquiry which later led to the trade-in and sa service my wife and I at the VW Autobarn in Mt Prospect dealership. He followed through with a simple inquiry which later led to the trade-in and sales of a used 2009 Audi A4. His patience and knowledge also played a key role in our decision in going with a "non" Audi dealership. We've also purchased maintenance warranty due to our confidence in their service. So far it's been a really good experience. I would highly recommend VW Autobarn in Mt Prospect again! Sincerely, Manny Chanthasene Happy Customer More

I bought my GTI new here (2007); it has only 27K miles on it so far. Their prices for oil changes are a bit high (I understand that they include 3 years maintenance on new cars now). I also purchased the A it so far. Their prices for oil changes are a bit high (I understand that they include 3 years maintenance on new cars now). I also purchased the Autoguard service, with which they polish the car twice a year. Sometimes it's done great, other times it's been spotty. This time it was not only a great polish, but they cleaned and vacuumed the inside, and the car looks great. I also test drove a new Jetta while waiting. It felt very smooth and much more of a road car than the GTI. Not at all sure I'm buying soon, because my GTI is such a great car, but I have a 16-year-old, who'll be getting his license when he brings his grades up (to save on insurance), so I wanted to see what else they have. Greg has a great attitude and really wants to see what kind of car will fit your needs. I will likely buy another VW from this dealer in the future. More

every time I bring my car in I aways ask for ken, he is very good at helping us out and explains in detail what our car needs. The pricing is good and the repairs are done in a very timely fashion and done very good at helping us out and explains in detail what our car needs. The pricing is good and the repairs are done in a very timely fashion and done with quality workmanship.I have never had a problem at this dealership. More

This is a fantastic dealership for anyone wanting to buy a new car. Obviously I can't speak for every salesman there but Jay Scott, the salesman I dealt with, was fantastic. He was very friendly, no press a new car. Obviously I can't speak for every salesman there but Jay Scott, the salesman I dealt with, was fantastic. He was very friendly, no pressure, and very informative. Great dealership, go there now to buy your car. More