Volkswagen of Palatine

I brought my car in for some work on the suspension system and needed it worked on in a relatively short period of time. All of the things you hope for when you take your car in for a repair came toge system and needed it worked on in a relatively short period of time. All of the things you hope for when you take your car in for a repair came together. I was able to drop the car off when convenient for me, I was atended to right away, I got a call with an estimate in a couple of hours and the work that needed to be done was quite a bit less than I thought it might be, therefore the cost was a pleasant surprise. I will continue to have my service done at this dealership and recommend it to others. More

Was able to schedule an appoint for oil change the same day as needed, for the time needed. Upon arrival was greeted by an excellent Service Advisor who detailed the costs of the change, plus informed me o day as needed, for the time needed. Upon arrival was greeted by an excellent Service Advisor who detailed the costs of the change, plus informed me of two open recall actions on my 2006 Passat. Service was completed in less time than estimated, and Wojciech was also able to save me an additional $10.00 based on a displayed "Full Synthetic Oil Change" flying they had in the dealership. Car returned washed and looking like new!! My only regret is that this specific dealership doesn't sell Audi as I'm looking for a CPO A5 and am hesitant to buy anywhere else!! More

Pick up and drop off were a brease. I had a loaner 2011 jetta that was fun to drive and a change of pace since I drive the Routan. The Routan came back and everything was fixed and was washed and waxed. jetta that was fun to drive and a change of pace since I drive the Routan. The Routan came back and everything was fixed and was washed and waxed. Couldn't ask for better service. Good job VW Mt. Prospect. More

I love this place! Staff are polite, professional and engage with you. More important, they get the job done right the first time, in my experience so far...AND there is internet while waiting - AND the engage with you. More important, they get the job done right the first time, in my experience so far...AND there is internet while waiting - AND they serve cold Coca-cola in a can, my favorite! I feel they want and appreciate my business. More

ALWAYS a great experience. Unbelievable service and care whenever I am at the dealership. Sales people are always helpful and are attentive to all my questions and needs. Service crew always goes above an whenever I am at the dealership. Sales people are always helpful and are attentive to all my questions and needs. Service crew always goes above and beyond expectations, leaving my vehicle looking brand new after any service maintenance. Love Autobarn Mt. Prospect! More

I have been servicing my car at the autobarn in Mt. Prospect for 2 years. All of the service people there are very friendly and courteous. Bill Dolan is the service rep that I have worked with the mos Prospect for 2 years. All of the service people there are very friendly and courteous. Bill Dolan is the service rep that I have worked with the most. He listens to my needs and then makes sure that thry are taken care of promptly. He does a great job. I have previous cars serviced at Chevy and Dodge dealers. The Autobarn is by far the best dealership that I have dealt with. The staff is does a great job working with the customers. Keep up the good work! More

Recently bought a Tiguan from Autobarn. Pleasant experience all the way around. Sassan knew the vehicle inside/out, forward and backwards and was instrumental in my selection of the Tiguan over a co experience all the way around. Sassan knew the vehicle inside/out, forward and backwards and was instrumental in my selection of the Tiguan over a competitor's product. He worked extra hard to track down the vehicle with the options I wanted and had it there the same night we walked in to buy the car. Thanks to Jay Scott for a speedy closing process as well. More

This is our second purchase through this dealership and it was as pleasant if not more than the first. Our first purchase was in 2003 and we found that some of the same employees that we worked with then a it was as pleasant if not more than the first. Our first purchase was in 2003 and we found that some of the same employees that we worked with then are still there today. Therefore, when we determined it was time to purchase a new Jetta, we couldn't think of anyone else to call. Our trouble was that we wanted to unload a 2010 Nissan Pathfinder and not the original Jetta that we bought. With gas going up the way that it is, we just couldn't see holding on anymore to something that does not get great gas mileage. We knew that we would be upside down; however, they worked very hard to get us the most trade in value that they could. I did my research and was very impressed at what they were able to offer. Then on top of that, they had the exact car that we wanted and offered a great price. There was never any pressure to buy and they were very good at explaining everything to us. I definately recommend this dealer to anyone in the market for a Volkswagon. You will not be disappointed! Not only in sales, but in service. They really know the cars. More

Service consultant was the best I've worked with in 3 years at the dealership. He was sympathetic, listened, and used humor to help ease the "pain" of having to spend so much to fix my car. Will now retu years at the dealership. He was sympathetic, listened, and used humor to help ease the "pain" of having to spend so much to fix my car. Will now return just because of Wojciech and the wonderful service he gave. More

Artur was very patient through the whole process. I test drove four different cars until we found one that suited my price range and preference. He was engaging and made sure we were comfortable through th drove four different cars until we found one that suited my price range and preference. He was engaging and made sure we were comfortable through the waiting periods. Even as the day progressed, the dealership was very busy. He still gave us personal attention through the day. Great service! I have already told two friends about it and would definitely recommend this specific dealership. More