Volkswagen of Palatine

I have a 2004 Passet and have had it serviced at the Autobarn. Their price at purchase was great and the only other VW dealership in the area was so much higher it was out of my price range. There ent Autobarn. Their price at purchase was great and the only other VW dealership in the area was so much higher it was out of my price range. There entire service department is excellent, however most of my contact has been with John Paul who has been a constant source of not just servicing, but also provides technical understanding of the behavior of my vehicle. They also provide a nice waiting area including quality coffee! and a "decent" wireless environment (I am a computer scientist my an standards for internet access are quite high -- their wireless is the best I know of in the area). If I were in the market for a new vehicle I would only go to the Autobarn in M.P. Regardless I will take any vehicle I have to them for service. -M. Minkoff More

Best service I've received from a VW dealer to date. I'm going to them for all of my future VW service needs. I was promptly greeted and we reveiwed what my service needs were. The vehicle was inspected a going to them for all of my future VW service needs. I was promptly greeted and we reveiwed what my service needs were. The vehicle was inspected and the service ticket was written quickly. I had about an hour wait and did not have any appointment. All of the other dealers had 1-2 day wait. More

Robbie did a spectacular job helping me learn about, and buy, my car. He answered every question I had and listened to all of my concerns. The big thing for me was that he actaully listened to me. Everywher buy, my car. He answered every question I had and listened to all of my concerns. The big thing for me was that he actaully listened to me. Everywhere else I went I was told what I wanted; Robbie didn't do that. He made sure that everything was taken care of and that I was happy with my purchase. Because Robbie went to these lengths, the process felt painless and exciting. I highly suggest this dealership and hope more people get to experience Robbie's wonderful skills as a salesman. More

Jay Scott was the most wonderful to work with. I didn't know what kind of car I wanted when I walked in. Jay asked me a few questions to figure out what was important to me. He worked with my budget and I' know what kind of car I wanted when I walked in. Jay asked me a few questions to figure out what was important to me. He worked with my budget and I'm very happy with my purchase. He knows the vehicles very well and showed me a few cars he thought would fit my needs and we went out for a couple test drives. I ended up buying a VW Jetta TDI. I love this car! The service was fast, friendly, and fun! I definitely recommend seeing Jay at this dealership. he makes the car buying experience easy & fun. More

Wojciech was extremely helpful, professional and knowledgeable. He was able to secure warranty work in order to get my car back to the right running condition. I didn't even think warranty was an knowledgeable. He was able to secure warranty work in order to get my car back to the right running condition. I didn't even think warranty was an option! Due to the need for parts, my car was in for several days and he was very good at keeping me updated and explaining what was needed to get the job done. This was my first experience with Autobarn and I was very impressed. I felt like I got the work done that was needed at a very fair price. More

The Autobarn of Mount Prospect is by far the best dealership that I have dealt with in my 30 plus years of buying cars. From the start of your experience of dealing with the sales staff, to the servi dealership that I have dealt with in my 30 plus years of buying cars. From the start of your experience of dealing with the sales staff, to the service of your vehicle. All of the staff are always very professional and courteous. I originally went to the Autobarn because of the inventory of VW's they carried on the lot. I live 80 miles away and have other dealerships in my area but no one carried this much selection of inventory. I was just going to purchase a vehicle and then get it serviced closer to home. Because of that initial experience at the Auotbarn, I still continue to get all my service work done with them. The service department is second to none. I usually deal with xx for service, and he as a class act. Very professional, caring and understanding. I will always continue to be a customer of the Auotbarn of Mount Prospect. I look forward to purchasing another vehicle for them in the near future. More

I have worked with xx numerous times when I have been to the service department. He is always friendly and courteous. If I have any questions he explains everything very well. Any other time I have worked w the service department. He is always friendly and courteous. If I have any questions he explains everything very well. Any other time I have worked with anyone else they are also very nice and try to answer all of my questions. Thanks! More

I love my VW Jetta. Beginning and ending each service visit, I continue to be pleasantly surprised by the level of professionalism, respect for it's customers, and quality of service. After determining a visit, I continue to be pleasantly surprised by the level of professionalism, respect for it's customers, and quality of service. After determining additional service time was necessary, I was OFFERED a loaner! The waiting area is clean, comfortable, and provides a work station for your laptop! The costs of repairs were competitive with quality service stations. I appreciate exceptional service - it's hard to find. Thank you! More

John Paul is my favorite Service Technician at the Mt. Prospect Autobarn dealership. I had my VW's Routan's service appointment on April 12,2011. John listened to all concerns that I had and addressed the Prospect Autobarn dealership. I had my VW's Routan's service appointment on April 12,2011. John listened to all concerns that I had and addressed them promptly. When I picked my vehicle, he explained all the checks performed and work done. He was extremely professional, friendly, knowledgeable and respectful to me. I don't know much about vehicles, so I was glad that he addressed my concerns without condescending tone due to my limited knowledge. My experience was flawless - my loaner was ready when I dropped off my vehicle, my van was ready on time to pick up...and John himself pulled my vehicle to the entrance and opened the door for me. I know these are little things, but I like when people respect my time and conduct themselves with outmost consideration for my needs. John Paul made a difference in my day. More

My new Jetta Sportwagen had develped a fuel leak that I discovered on my way home from work one morning. I drove straight to the dealership without calling first and xx took me right in. He was sympathetic discovered on my way home from work one morning. I drove straight to the dealership without calling first and xx took me right in. He was sympathetic to my situation, tired from working overnight and having a problem with a new car. xx had me on my way home within 10 minutes and called that afternoon with an update on my car. Parts needed to be ordered so the car was repaired and back to me the following day. Job well done ! More