Volkswagen of Palatine

Since buying a new Jetta SE at the Autobarn I have had the pleasure of dealing with John Paul for maintenance service and most recently for a recall. He is a perfect combination of pleasant, patient and the pleasure of dealing with John Paul for maintenance service and most recently for a recall. He is a perfect combination of pleasant, patient and knowledgeable. He explains everything in an interesting and understandable way. His estimates for the time required are accurate. The time spent in the lounge is comfortable, can be spent relaxing or bring in a laptop. I highly recommend John Paul and the Autobarn for both purchasing and service. More

Purchased a brand new volkswagen passat from dealer. Great Service great team that works there, I would do business again with them in a heart beat!! Great Service great team that works there, I would do business again with them in a heart beat!! More

Our daughter had purchased a 2011 Jetta approx. 6 weeks earlier and had had a good experience and aggressive pricing from the dealer on a lease. We were looking for a new car and leasing arrangement for ou earlier and had had a good experience and aggressive pricing from the dealer on a lease. We were looking for a new car and leasing arrangement for our younger two children and thought we would go to the dealer to start our car buying. We bought a 2011 Jetta as well and were pleased with the deal we got. The car also needed a small scratch fixed a couple of days later. There were no problems at all. We were told to bring the car in. It was fixed properly and in a timely manner. I would recommend this dealer based on my experience. Jim D. More

I went to Anderson VW in Crystal Lake and had great customer service until the manager came out and turned me off with his sales pressure tactics. I researched the vehicle I wanted for quite sometime s customer service until the manager came out and turned me off with his sales pressure tactics. I researched the vehicle I wanted for quite sometime so I knew I wanted a VW and looked at other dealers. I'm SO glad that I went to AutoBarn of Mount Prospect. I set up an appointment with Jeff, the online sales gentleman and ended up going in early for my appointment. When I arrived all the sale people were busy but Jeff came out and greeted me, which I highly appreciated. My salesman, Sam Schuetz was personable, informative and didn't give me the pressure I felt at the previous dealership. I knew what I wanted to pay and wasn't budging. While I did go a few expected rounds on the price, I was comfortable with the deal. It's been 2 weeks since I have had my new car and I have been contacted a couple of times on how I like the vehicle and to set up appointments for included services. The follow-up with Sam has been really refreshing. I had a Mercedes before this and didn't have anything like the customer service I received from VW Autobarn, specifically Sam. So far, I am one happy customer. I'd recommend an appointment to get the time that you need to speak with someone. Seems like the word is out that this is a great place to get a car! (oh and the selection was FANTASTIC!) A+ all around! More

From the moment I walked into this dealership to walking out with the keys to my new car, both Allen and Vic went above and beyond to make my experience with Volkswagon both comfortable and satisfying. They out with the keys to my new car, both Allen and Vic went above and beyond to make my experience with Volkswagon both comfortable and satisfying. They took the time to review all of my options with me as well as answer all questions I had for them. I felt confident at the end of this journey that I had made the right decision and am happy with the purchase made. I would most definitely recommend their services and this dealership to others. More

Honesty is not their strong suit. Listed car in Honesty is not their strong suit. Listed car in Autotrader as a certified VW for $18,977. Looked over the car and was interested. The price was Honesty is not their strong suit. Listed car in Autotrader as a certified VW for $18,977. Looked over the car and was interested. The price was now $23,000 to allow for 'Certification, processing, and vehicle delivery costs' The advertisement was fraudulent, pure and simple. We went through the typical dealership negotiation dance...'Let me check with my manager... stalling 20 minutes per 'visit'...."If it were up to me"...."Initial here that you'll take it at this price"... I didn't think dealers used those sleazy tactics anymore. Finally walked out. The salesman followed us into the parking lot with a 'last chance' offer. I said no. Then it went back to my last offer. And suddenly we didn't need a manager's approval. Went to the finance manager. Title fees are $300. "Really??!!" Title fees charged by the state are $15. The dishonesty and sleazy tactics permeates everywhere. We will buy another VW sometime in the near future, but I guarantee we will not ever go back to autobarn. More

There is a service rep at this location named John Paul. Whenever he suggests an additional service, he clearly explains the pros and cons, and it never seems like he is making the suggestion to drive up th Whenever he suggests an additional service, he clearly explains the pros and cons, and it never seems like he is making the suggestion to drive up the bill. He seems really honest since he lets you know which services can wait (until you have the funds) and which services are critical. More

I have been a customer for over 10 years. The service is consistently excellent. The folks working in the maintenance department are honest and take the time to troubleshoot so you are not paying for unnec consistently excellent. The folks working in the maintenance department are honest and take the time to troubleshoot so you are not paying for unnecessary work. They have helped me maintain my 80's Jetta with 100,000+ miles in addition to my new TDI Jetta. More

We went to the dealer to purchase a new car for my daughter. I was truly impressed with how friendly the staff was. I ended up purchasing a new 2011 Jetta and the experience was great. Sassan Hashemi daughter. I was truly impressed with how friendly the staff was. I ended up purchasing a new 2011 Jetta and the experience was great. Sassan Hashemi and Raffi Ohanian were great to work with and I would definitely recommend this dealership to anyone looking for a vehicle. For the reasons I mentioned, that is why I gave the rating I did. I rated the dealerhip this way because I truly feel they did a great job from start to finish. Please feel free to contact me at 847-417-4409 or by email. Thank you, John Malcolm More

Slavi Kukov was very nice, polite, friendly and helpful. I chose the Jetta SEL. He showed me everything about the auto from bumper to bumper. Since I had never used a GPS, he helped me program a destinati I chose the Jetta SEL. He showed me everything about the auto from bumper to bumper. Since I had never used a GPS, he helped me program a destination and we followed it for my test drive. After the paperwork was complete and the car was mine, he again took the time to make sure everything was set in the auto to my needs - the seat position, mirrors, the radio to my favorite stations and the GPS to my home. He followed up with a call 2 days later and reassured me that I could call him if I had any problems. Michael Audino was also very nice and helpful explaining my payment and warranty options. He also assured me that I could call him if I had any questions. I left with a beautiful new car and a pleasant experience. More