Volkswagen of Palatine

This has been BY FAR the best experience buying a car. I have always had bad experiences when purchasing vehicles, but this time was much different. I had my guard up at first because I thought I knew about have always had bad experiences when purchasing vehicles, but this time was much different. I had my guard up at first because I thought I knew about the typical car salesman. Martin came across as very knowledgeable, friendly, and fast. He knew exactly what he was talking about and didn't need to talk up the car because VW's are the best around. He was very helpful and I would recommend him to friends and family along with the great autobarn experience. If you're in the market then go see MARTIN YOUKHANIS- Best salesman around. More

Overall, fantastic customer service! Very friendly staff and were highly informative on cars of my interest. General sales manager Vic Jalili knew what I wanted, helped me stay within my budget, enjoyable t and were highly informative on cars of my interest. General sales manager Vic Jalili knew what I wanted, helped me stay within my budget, enjoyable test drive and provided me with exceptional service. Ryan Brendenmuehel was also very friendly and knowledgeable! I'm extremely happy with my choice of purchase and would highly recommend this dealer to anyone. More

I came in to have my '03 Jetta serviced and once I found out that it was going to cost too much to repair, I decided to look into purchasing/leasing a new car...and Allan was there for me! Very patient, kin out that it was going to cost too much to repair, I decided to look into purchasing/leasing a new car...and Allan was there for me! Very patient, kind and extremely personable. I felt like I had known him my whole life. Car buying is stressful enough as it is, and usually the salesperson is the reason...but not for me! Thanks again for everything...couldn't have asked for a better experience! More

I was interested in a CC so I decided to go and take one for a test drive, I was greeted by Martin and after few minutes of conversation he knew exactly what trim and options I was interested in. He pulled for a test drive, I was greeted by Martin and after few minutes of conversation he knew exactly what trim and options I was interested in. He pulled up a 2012 CC Lux limited, he showed me all the features and options which was great. Took the car for a nice 20 minute test drive, after we came back we worked numbers and I got a great price. I was surprised how fast I was in and out of there. I highly recommend them for new or used cars. Martin was great and his sales manager Vic came out to congratulate me after we agreed on price. Thank you guys you have my business from now on. More

I had a good experience when I went for my final trip to VW to purchase. I had Cliff Nelson as my sale associate. I will be honest, when we first arrived at the dealership we had another salesman (not sur VW to purchase. I had Cliff Nelson as my sale associate. I will be honest, when we first arrived at the dealership we had another salesman (not sure his name) greet us, and at the time I was not impressed with his attitude and had decided I would not purchase a car this day. Then cliff greeted us, and my whole attitude changed. Overall I had a good experience, I am looking forward to my first service trip as I have many questions for them. More

I am very happy with how hard my sales consultant and the general manager worked to help me purchase my vehicle and to make sure I was approved for financing. It wasn't easy, but they never gave up. They had general manager worked to help me purchase my vehicle and to make sure I was approved for financing. It wasn't easy, but they never gave up. They had a real fantastic selection of vehicles to choose from as well, which was very nice. They had different cars for different people. I give them 5 stars for their customer service! More

I think this dealership is great! I have leased two brand new CCs in the past three years and I know I have gotten great deals for both the cars. Sassan was very knowledgeable about the cars and as so brand new CCs in the past three years and I know I have gotten great deals for both the cars. Sassan was very knowledgeable about the cars and as soon as I left I felt like I already knew the car inside and out. All of the managers were very nice. My overall experience here did not even feel like I was at a car dealership. Everything was always ready as soon as I walked in the door. The car was already pulled up ready to test drive, worked numbers and in and out of the finance office in a breeze. I would recommend this dealership to all my family and friends. Thank you for making my car buying experience so easy. More

Very nice dealership\service department. My wife and I have had no issues when scheduling and bringing our Tiguan in for a checkup. The waiting area is nice with couches and a TV. Clean washrooms. Free have had no issues when scheduling and bringing our Tiguan in for a checkup. The waiting area is nice with couches and a TV. Clean washrooms. Free coffee, cocoa, and tea. They also have free wi-fi if you plan to wait on your car. More

Eryk was a great help. Very informative and excellent to work with. Helped try to locate other cars in the area and took me on an extended test drive which really sealed the deal. I will be recommending A work with. Helped try to locate other cars in the area and took me on an extended test drive which really sealed the deal. I will be recommending Autobarn Mount Prospect to anyone one I know looking for a VW More

I have been a customer of this dealership for over 14 years both sales and service and have been impressed with both. Their people are friendly, courteous and professional. In the Service Department, I years both sales and service and have been impressed with both. Their people are friendly, courteous and professional. In the Service Department, I have relied on John Paul for over 10 year during which he has proven to be exceptional at providing me with quick, courteous, honest and effective service in the repair and maintenance of my car. I recommend this dealership without reservation. More