Volkswagen of Palatine

eryk was absolutely Fabulous!! He was professional, courteous, extremely knowledgeable on the product and went above and beyond the call of duty to ensure we were able to close the deal asap. We had re courteous, extremely knowledgeable on the product and went above and beyond the call of duty to ensure we were able to close the deal asap. We had received a family emergency call and Eryk was extremely sympathetic and was able to assist us in seeing the financial manager to complete paperwork within minutes! We were able to drive our new car home and attend to the emergency in a matter of minutes without having to come back to complete the transaction. He will get all my referrals to friends, family and coworkers as well as the Autobarn in Mt Prospect! Thank you for making us feel welcomed and appreciated!! More

Martin was very helpful, knowledgeable, trustworthy, honest, patient and thorough in his explanations. He was my main reasons that made me purchase the vehicle from the first moment we entered the deale honest, patient and thorough in his explanations. He was my main reasons that made me purchase the vehicle from the first moment we entered the dealership. He made the decision much easier to take as he went out of his way to help me and my my wife. Thank you so much! More

I had looked for a very specific vehicle all over for weeks. I was having a hard time finding what I wanted along with what I wanted to pay. I loved the selection that was offered at this dealership. How weeks. I was having a hard time finding what I wanted along with what I wanted to pay. I loved the selection that was offered at this dealership. However, I didn't like that the online price was not the price they wanted to sell me the car for. Also it took a long time to get them to admit that they price the cars differently online than at the dealership. I did end up paying close to what I wanted and got exactly what I wanted in a vehicle. The process was much easier with Robbie's help. He was very knowledgeable, personable, and kept a great attitude through the entire day. I was overall very happy with the purchase and would recommend this dealership to friends and family. Thanks Autobarn for a great car! More

My husband and I are VW addicts and James is a wonderful enabler. Not only was he the first to greet us when we walked in, but he also went above and beyond to get us into the car of our choice. He was at enabler. Not only was he the first to greet us when we walked in, but he also went above and beyond to get us into the car of our choice. He was attentive, courteous, and had a great sense of humor throughout the negotiating (even though we kept him there after hours!) I work as a customer service manager, so of course customer service is the number one thing I look for in almost any purchase. Long story short, we left there with smiles on our faces and a beautiful certified pre-owned Jetta to call our own. His service was so great, he even talked us into getting both of our VWs serviced there from now on, instead of the closer VW dealer right down the street from our house! More

My STOP "check coolant" light came on yesterday. I called the service dept. at 3:00 to schedule an appointment. I was told I could come in at 3:45 that same day. With the holidays fast ap yesterday. I called the service dept. at 3:00 to schedule an appointment. I was told I could come in at 3:45 that same day. With the holidays fast approaching I was happy to be able to take care of this issue asap. Bill met me at the service area and quickly wrote up my service ticket. He said I could wait for my car to be looked at. I assumed it was going to take while, so I got a cup of coffee and sat down for a long wait. 25 minutes later, Bill came up to me and said they ran a pressure test and saw no leaks, they topped off the fluid and I was good to go, no charge! what a nice Christmas present! Thank you VW and Bill !! More

I recently purchased a 2012 VW Tiguan from the Autobarn of Mt Prospect. This is the second vehicle I have purchased at this dealership and people like Cliff Nelson and Mike Audino are the reason I did. Fro of Mt Prospect. This is the second vehicle I have purchased at this dealership and people like Cliff Nelson and Mike Audino are the reason I did. From start to finish, my purchase was handled in an efficient and professional manner. If every salesperson treated his or her customers as Cliff does, dealerships would move a lot more inventory. What I most appreciated about Cliff's approach was the respect he has for his clients and their time. I had already agreed to a price for the new vehicle via email and had only to negotiate the trade in offer for my current vehicle. Our negotiations lasted about 15 minutes and did not include Cliff checking with "the manager" 10 times before giving me a reasonable offer. Mike Audino processed my credit application and walked me through all of the paperwork. He provided a thorough explanation of each document and presented all add-on product options without any pressure to purchase them. I contacted him with a question a few days after my purchase and he replied promptly with the information I had requested. I would not hesitate to recommend the Autobarn of Mt Prospect to friends and family, not just because this experience was so good, but because my experience with both their sales and services teams has been so good since I bought my first vehicle in 2005. They obviously care about their customers and understand what it takes to build a loyal customer base. More

My experience with this dealership has always been superb. Each time I come in for service either on my 2010 Jetta Sportwagen TDI or the wife's 2005 Passat wagon TDI we can depend on John Paul to be f superb. Each time I come in for service either on my 2010 Jetta Sportwagen TDI or the wife's 2005 Passat wagon TDI we can depend on John Paul to be friendly and professional. He greets us with a smile and asks our concerns about the vehicle and then explains the service that will be performed on that day. After completion of the service we get a recap of the work performed and item by item on the invoice. We have been provided a service auto when needed while the work is done on the vehicles. We purchased both cars at this location and will continue to buy others when the urge hits us because of John Paul. So as long as he is there we will return. Volkswagen needs more people like him. More

Bill Dolan has been extremely responsive to my service needs on my VW Passat and his timeliness in responding to our questions and concerns about the mechanical issues with our car has been fabulous. Tha needs on my VW Passat and his timeliness in responding to our questions and concerns about the mechanical issues with our car has been fabulous. Thank you to Blll and the service team for making our experience at the Autobarn so positive. We are most grateful!! More

This was the first time I visited The Autobarn without an appt. I was greeted by Bill very quickly and asked how he could help. I apologized for not having an appt. but I was concerned about my tire pressur appt. I was greeted by Bill very quickly and asked how he could help. I apologized for not having an appt. but I was concerned about my tire pressure because we have had such drastic changes in temperature. I also said I wanted to make an appt. for my 6 month service. He assured me he could readily take care of my tires as well as my wellness check which included an oil change at that time. He could not have been more helpful and was so willing to address my concerns. I knew I would leave the dealership with my car having had an excellent "checkup". I have faithfully serviced my at The Autobarn since I purchased it in 2008 and have never had a negative experience. People there are so willing to help and are very friendly. I have only been there for general maintenance but I am recognized by some people who always stop to say hello while I'm waiting including the salesman who sold me my car. I have owned other cars over the years but this is my first VW. I always dreaded waiting for service. That is not the case at The Autobarn. It is a totally stress-free experience! More

We had such a fantastic experience working with Lisa Dahl at the Mt. Prospect Autobarn. We came to replace our previous car (a 2011 Tiguan) which had been totalled in an accident. She was very knowledgable a at the Mt. Prospect Autobarn. We came to replace our previous car (a 2011 Tiguan) which had been totalled in an accident. She was very knowledgable about the car (2012 Tiguan), enthusiastic and well spoken about VW, so helpful and personable too. She went above and beyond to help us find the best match for us, which was quite a feat since the model we wanted was hard to find. Her warm personality and approachable demeanor made her a real pleasure to work with, and we really appreciated how she sincerely wanted to find us a car that we would love instead of just pushing current stock on us or engaging in "hard sell" tactics that are often synonymous with the stereotypical car salesman. We trusted her opinion and knowledge about the car's features and she helped us weigh must-haves vs. the things we could compromise on. In the end, we drove off the lot in our new Tiguan feeling sure we made the right decision and very greatful to have had Lisa to help us make it. We would not hesitate to send friends and family to Lisa Dahl @ Autobarn. Thank you! Erin & Mark More