Volkswagen of Palatine

I purchased a used VW from Cliff Nelson at the Autobarn. I had done some research and came in with a vehicle in mind. Cliff was to the point, and very professional. I did not spend a lot of time going bac I had done some research and came in with a vehicle in mind. Cliff was to the point, and very professional. I did not spend a lot of time going back and forth with management and Cliff. I felt he was an advocate, honest, and an overall pleasure to work with! This was a very pleasant car buying experience, and I would recommend Cliff and the Autobarn to anyone in the market for a new or used vehicle. More

Bill Dolan has provided my husband and I with truly outstanding service on our VW Passat. His professionalism to ensure that our car was serviced to meet our satisfaction on several recent visits to t outstanding service on our VW Passat. His professionalism to ensure that our car was serviced to meet our satisfaction on several recent visits to the Autobarn has resulted in us recommending Bill and his team to others in our neighborhood. We look forward to many more years with this Passat and (hopefully) others in years to come. Lee More

Great dealership, was in and out in no time. Took less than a few hours for the entire process. They know what they have at the dealer and how to help you with what you are looking for. than a few hours for the entire process. They know what they have at the dealer and how to help you with what you are looking for. More

I found a 2007 VW Jetta on cars.com and I called to schedule a test drive. Robert from used cars answered the call. He was very friendly and helpful. I told him I would be there at 730pm after work and schedule a test drive. Robert from used cars answered the call. He was very friendly and helpful. I told him I would be there at 730pm after work and he had the car waiting for me. after test driving the car my fiancee loved it and Robert was very informative and friendly through out the whole process. The finance process was fast and easy. we drove home with our new car very happy! More

If you are looking for a new car look no further The Autobarn Volkswagen of Mt. Prospect and Martin Youkhanis. You will get the attention and the car quality you deserve. The VWs are great cars and the Autobarn Volkswagen of Mt. Prospect and Martin Youkhanis. You will get the attention and the car quality you deserve. The VWs are great cars and the people at the dealership are also great. Martin was my sales person and he simply took care of me! He answered all my questions, made sure I understand everything and stayed with me until the sale was completed and he was sure I had no more questions. He has called a couple of times since then to make sure everything is OK with thecar and I am satisfied with purchase. More

I am very satisfied with the customer service that the Mt. Prospect Autobarn was able to provide me.Best VW Service in Chicago Area!I have worked with xx Thakkar when I have been to the service departmen Mt. Prospect Autobarn was able to provide me.Best VW Service in Chicago Area!I have worked with xx Thakkar when I have been to the service department. He is very professional, caring and understanding. I will always continue to be a customer of the Auotbarn of Mount Prospect. Thank you. More

This was not an easy car to find, but Mt. Prospect Autobarn was able to find it. James personally went to pick it up. The service was great and everyone we spoke to was excepionaly friendly and ki Autobarn was able to find it. James personally went to pick it up. The service was great and everyone we spoke to was excepionaly friendly and kind. This is my first time buying a brand new car and I felt comfortable. James has called me to check up on me and the new car to see if I was comfortable and/or had any questions. I truly appreciate the " personal checking-in time". Great experience, I would send my friends to you. More

It was a pleasure dealing with John Sassano. He helped us with a purchase of a Certified Volkswagen vehicle. He matched us with a car that had the right miles for the right price. There were a couple of us with a purchase of a Certified Volkswagen vehicle. He matched us with a car that had the right miles for the right price. There were a couple of small defects with the car but John said he would take care of the items that concerned us. John was on it he set an appointment even before I left with my Volkswagen. I brought the car in the next week for my scheduled appointment and John made sure I had a loaner car to drive while mine was being serviced. The car was fixed beyond my expectations. I give John and the Autobarn an A+ More

Bill Dolan is by far the best service rep I have ever dealt with. He is friendly, courteous and genuinely concerned about my needs. He goes above and beyond the call of duty. He gets the job done quic dealt with. He is friendly, courteous and genuinely concerned about my needs. He goes above and beyond the call of duty. He gets the job done quickly and my car is ready when promised. I have had many different brands of cars and have had to deal with many service reps and he is head and shoulders above them all. Every service center in the USA should have an individual like Bill working for them. John Paul took car of me on my last visit. My wife owns a Beetle and he has been her service rep multiple times. He greets us with a smile and he is also very friendly and courteous. My needs were taken care of and the car was ready the next day. It was a pleasure to do business with John Paul! All of the Autobarn employees are awsome. Keep up the great work. Sincerely, Kevin Wright More

Due to an unfortunate event with our vehicle being stolen, we were suddenly pushed into a situation where we needed a car immediately. We did a bit of research and narrowed down to 3 used vehicles, 1 stolen, we were suddenly pushed into a situation where we needed a car immediately. We did a bit of research and narrowed down to 3 used vehicles, 1 of which was located at The Autobarn. It was the first stop we took and I am so glad we ended up choosing the car from this location! We went to the other two dealers just to dot our I's and cross our T's, only to find ourselves rushing back to The Autobarn. John Sassano was the friendliest/non-pushy sales consultant we've both experienced EVER. He was very understanding and emphatic to our situation and seemed extremely willing to help us walk out with something we can afford and that we were happy with. Vic was also extremely helpful and he was absolutely a pleasure to work with, as he was very straightforward with the information regarding our financing. They were both extremely knowledgeable, friendly, and there was not a single moment where I felt pressured. I never felt so comfortable in a car dealership and John & Vic made our first experience buying a used car convenient to us and our time frame. I had to go back for a follow-up visit to pick up the 2nd key and even that small 15 minute visit, I didn't feel like John rushed me so he could attend to other potential customers. He took the time out to really question how the vehicle was, the update on our stolen vehicle, and to wish me a happy holidays. The Autobarn is definitely a dealer you should check out - they've got high standards for their staff and that definitely shows in the happy customers and the ratings. More