Volkswagen of Palatine

I am extremely frustrated. I have called twice and e-mailed Robbie, and we have not gotten any communication. This is after promising us he was available 24/7 and even to text him if we had problems. e-mailed Robbie, and we have not gotten any communication. This is after promising us he was available 24/7 and even to text him if we had problems. Well, problems we had. We took our car in for 5 different things (left speakers not working, strange shifting problems, aux jack not working, etc), and it took over TWO WEEKS to get our car back, because of the new parts they needed to order. For a car that was supposed to have just gone through a 100+ point inspection, I find this ridiculous. Adding insult to injury, my attempts to contact have went unanswered. It has been over 3 weeks since my last call or e-mail. I feel like Robbie was a typical car salesman in this regard...being extremely friendly (I believed him as my below review shows), but then falling off the map, and falling through on his promises. I really feel I should be compensated somehow for all of this. It is ridiculous for the largest chain of dealerships in the area. ***This was my original reply, writing it the day of purchase***Robbie was a great person to work with. We actually came to this location after having a bad experience with another salesman at a different location. He was an upfront communicator and put things on the table fairly clearly for us. I would recommend him if you are looking to buy a car. More

This is the second purchase at the autobarn One of the reasons for returning is the excellent service. I went to another dealer first the morning i bought the car . They didnot seems to understand my n reasons for returning is the excellent service. I went to another dealer first the morning i bought the car . They didnot seems to understand my needs very well and didnt work with me at all on price if though I told them I was ready to buy a car. I left went to th autobarn where I had previously visited with Lisa Dahl We worked very hard on taking my leased car back and getting into the car I wanted and could afford. I would now recommend the Autobarn for there service dept and excellent customer care. More

Our experience with Allen was just AWESOME! No high pressure, very very knowledable about the cars he sells. Dealing with him was like dealing with a friend. We have been buying cars from the Autobarn pressure, very very knowledable about the cars he sells. Dealing with him was like dealing with a friend. We have been buying cars from the Autobarn for over 18 years and gentlemen like Allen are the reason why! If your even thinking about a Volkswagen purchase, you have to go see Allen. More

Rafal was very helpful indeed. Worked tirelessly towards the end of a long day to help us find a used car within budget and of reliable quality. Went the extra mile to make sure that everything was fine wit the end of a long day to help us find a used car within budget and of reliable quality. Went the extra mile to make sure that everything was fine with the car and the sale. I really can not stress enough how helpful he was and made the whole experience a lot more enjoyable than I had expected! Many thanks Rafal. Ciaran Cronin More

I stopped in to see if they could change a brake light. The staff were very friendly and helpful and took care of the problem right away. They checked over the car and let me know when the car needed the The staff were very friendly and helpful and took care of the problem right away. They checked over the car and let me know when the car needed the next service. The car came out freshly washed and fixed in no time at all. Thanks! More

As usual Bill Dolan exceptional customer service handling along excellent service deportment advisors John and xx, whose their professionalism and kindness make you forget the pain of having car problem/iss along excellent service deportment advisors John and xx, whose their professionalism and kindness make you forget the pain of having car problem/issue. They do an excellent job on explaining the issue/problem, during repair process they communicate the status, and always resolve the problem with the great quality. Keep up the great work you do – YOU are great asset to Autobarn dealership and VW of America. More

This is the fourth vehicle that I have purchased from the Autobarn and dealing with Rafal was the best experience I have had yet. Rafal went into great lengths describing options and features, comparing th Autobarn and dealing with Rafal was the best experience I have had yet. Rafal went into great lengths describing options and features, comparing the used model Jetta I was looking at compared to the new model. He followed up with me twice after the sale to see if I had any further questions. I highly recommend Rafal and the Autobarn Mount Prospect. More

I have been a customer of Autobarn Mt. Prospect for 6 years now and have referred multiple people to this dealership. Everyone has been satisified with their customer service. I will continue to bring m years now and have referred multiple people to this dealership. Everyone has been satisified with their customer service. I will continue to bring my car here for service. I always receive high quality, friendly and fast service. More

I needed a repair on my 2007 jetta and I called a couple of other dealerships that I have connections with but they wanted like $500-$700 for a passenger side mirror!! I decided to call John Paul at The Aut of other dealerships that I have connections with but they wanted like $500-$700 for a passenger side mirror!! I decided to call John Paul at The Autobarn in Mt. Prospect and he set me straight!! When I got there on the day of my appointment Wojciech greeted me with a Good Morning and a great smile. He looked over my car and asked "how may I be of service to you today?" I told him that I spoke with John and made the appointment for my side mirror repair. Wojciech showed me into the desk area and began to find my appointment. He was efficient and friendly. He directed me to the guest lounge area and explained all the amenities they had and that I was welcome to anything I wanted. I got my car back about an hour and a half later just like he said he would. I'll be taking my car to The Autobarn in Mt. Prospect a lot more often now. More

I had a very positive experience buying a car from The Autobarn Volkswagen in Mount Prospect and working with the Inventory Manager Romone Harrison, Sales Consultant Ryan Brendemuehl and the Finance Manag Autobarn Volkswagen in Mount Prospect and working with the Inventory Manager Romone Harrison, Sales Consultant Ryan Brendemuehl and the Finance Manager Joe Nowakowski. The dealership was very busy when I arrived with my family and there were no Sales Consultants available to help us. Mr. Harrison greeted us and took time out to assist us and get us started until a Sales Consultant was available. He was very attentive and welcoming. He worked with us and then introduced us to Mr. Brendemuehl when he became available. Mr. Brendemuehl was very professional, but very personable and approachable at the same time. He was very knowledgeable and answered all of the questions I had, and was very patient during the whole process and did not pressure me at all. He was very easy to work with and did everything possible to accommodate my needs. When I made the decision to purchase the car, Mr. Nowakowski worked with me to secure the financing agreement. He also was very friendly and pleasant to work with. He worked quickly and efficiently and made the paperwork process as painless as possible. I was very pleased with the interest rate he offered me. I love driving my Jetta and since I made the purchase, Mr. Brendemuehl has called me to follow up on my purchase. He even shipped me some accessories I ordered for my car. I am very satisfied and would definitely recommend the dealership to anyone I know. Hopefully it won't be in the near future, but I would definitely purchase my next car with The Autobarn Volkswagen, Mr. Brendemuehl, and the rest of their team again. Their customer service was exceptional and I can't thank them enough. More