Volkswagen of Palatine

Bill Dolan, the service manager, is simply the best. He is a great listener, knowledgeable, professional, courteous and is not above "pitching in" when things get too busy. His monthly workshops are a uniq is a great listener, knowledgeable, professional, courteous and is not above "pitching in" when things get too busy. His monthly workshops are a unique touch and is very valuable to new and old customers. He goes the extra yard to make sure that your experience with his service department is a positive one. John Paul, my service advisor, is also very knowlegeable, and professional. He follows up to make sure that everything is done to meet his high standards. To call him exceptional would only be an severe understatement. I am very picky about keeping my R32 perfect, and this service department keeps my car in perfect condition. I plan to put a lot of miles on my "baby" and expect The Autobarn to keep this car in perfect running condition. It is a joy to drive! Any dealership is only as good as their service department and this service department "sells" a lot of vehicles for The Autobarn. Richard Fisher, the owner, is a real car guy and appreciates providing the best experience in the purchase and service of his vehicles. Raffi Ohanian, Sales Manager is an irreplacable leader of a professional sales team. Great experience, Thanks, TR More

A couple of weeks ago we purchased a new 2012 Golf. Our A couple of weeks ago we purchased a new 2012 Golf. Our salesman was Cliff Nelson. He did an exceptional job of presenting and explaining the car a A couple of weeks ago we purchased a new 2012 Golf. Our salesman was Cliff Nelson. He did an exceptional job of presenting and explaining the car and answering all our questions. We could not have been treated better. Cliff is an excellent example of the "soft" sell. More

I came in looking at the Tiguan and worked with Allen. He was so nice and did not make me feel pressured or uncomfortable at all. He let me take my time and answered all my questions. He was funny and made t was so nice and did not make me feel pressured or uncomfortable at all. He let me take my time and answered all my questions. He was funny and made the process fun. I love my new car and would work with him again and recommend him to people I know. More

I worked primarily with John Sassano to buy my first new car. He was very friendly, understanding, and worked with me to get the car at a price I could afford. He explained the features of the car well and car. He was very friendly, understanding, and worked with me to get the car at a price I could afford. He explained the features of the car well and was easy to talk to and personable. I would highly recommend him to anyone who looking for a laid-back easy car buying experience. I am more than happy with my new bright red Jetta and John made it happen. thanks John! More

Eryk was very friendly and helped with any questions we had. Probably the best experience we have ever had purchasing a vehicle. Will be returning in the future for future purchases. had. Probably the best experience we have ever had purchasing a vehicle. Will be returning in the future for future purchases. More

The salesman was knowledgeable as well as personable, which contrasted 100 percent with the experience I had the day before at Grossinger Autoplex. (being personable doesn't compensate for zero knowledge which contrasted 100 percent with the experience I had the day before at Grossinger Autoplex. (being personable doesn't compensate for zero knowledge) The test drive through the final paperwork went as quickly as possible, which is important in the fatigue of car buying where each visit to a new dealership requires about 3 hours minimum if you have a trade-in to be evaluated. The perks for service, like decent food and coffee while waiting, car washes for the life of the vehicle are perks that make the ongoing experience pleasant. More

Well let's see...Lisa took care of me like no other sales associate has done before. She went above and beyond the call of her sales skills. Not only did she talk about multiple cars and their functions but associate has done before. She went above and beyond the call of her sales skills. Not only did she talk about multiple cars and their functions but took me out on test drives until I found the car that fit me the best. But oh wait there's more. After she found the right one she worked the magic until it fit into my personal criteria that I needed. I thank you so much for the assistance with finally finding me the right car that I needed for me and my 2 little girls. Not to mention I was running late the day I actually purchased the car so I had to leave. I then came back the the dealership where Lisa took me on a nice extensive tour of my new vehicle. She is the best. Keep on doing what your doing Lisa. Thanks so much. More

Lisa was amazing. She asked a bunch of questions to determine what car would be right for me in the price point I wanted to spend and took me on 3 different test drives. Than we narrowed down what I pe determine what car would be right for me in the price point I wanted to spend and took me on 3 different test drives. Than we narrowed down what I personally wanted in my car and started working on my loan. At this point I did not leave with a car due to monthly payments but I believe I will be ready to purchase in the next few months. And when I am ready, I know there is no one I rather go to other than Lisa. Her level of customer service was outstanding and it's nice to see that when you go into a dealer. Thank you Lisa and I look forward to working with you again!!! More

Working with Martin was a pleasure. I had been to other dealerships looking for the same car, but because of Martin's professionalism, I felt most comfortable working with him. Thanks for the great experi dealerships looking for the same car, but because of Martin's professionalism, I felt most comfortable working with him. Thanks for the great experience! More

While I was in the market for a used vehicle with less than 25000 miles I came across the passat at this dealer ship. As soon as I walked through the door I was helped and was referred to see Lisa Dahl. S than 25000 miles I came across the passat at this dealer ship. As soon as I walked through the door I was helped and was referred to see Lisa Dahl. She was very helpful and sold me the car the minute I was done test driving it. After everything was said and done she navigated me through the whole cars controls and features. She has kept in contact with me to insure everything is going great. I couldn't have asked for a better sales rep and I would definitely buy from this dealer ship in the future. Thank you for everything. More