Volkswagen of Downtown Chicago - Service Center

Kelia was the most helpful and accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for advisor I have ever worked with in my 27 years of leasing and owning VWs. She explained my services and bill so I could make the right decisions for me, adjusted my bill with a supervisor, and handled a few accidental issues. She arranged transportation for me to and from the dealership and worked with me above and beyond with my schedule with regard to the loaner vehicle. I can’t recommend Kelia and the Downtown VW dealership highly enough! Thank you. More

Kelia was the most helpful, accommodating service advisor I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to I have ever worked with in my 27 years of leasing and owning VWs. She informed me about all services, kept me updated, and arranged transportation to and from the dealership! Unbelievable! She worked with the supervisor to adjust my bill, and remedied a potential problem with a part that was accidentally broken in the process of temporarily returning it to me. She took care of everything with patience and professionalism. I can’t recommend Kelia and this dealership highly enough! Thank you! More

Kelia was unbelievably helpful and professional. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She explained the bill, adjusted it with a supervisor, and addressed issues with a broken part and chipped paint in addition to my regular services. She even arranged transportation to and from the dealership for me! In my 27 years of leasing and owning VWs, I’ve never experienced better customer service! I can’t recommend Kelia and Downtown VW highly enough. More

Simple oil change/inspection, it was done to my satisfaction and with good service from the SA, happy there was no upsell this time, but noticed the 'shop charge' after leaving, which bummed me out satisfaction and with good service from the SA, happy there was no upsell this time, but noticed the 'shop charge' after leaving, which bummed me out a bit More

Mohammed was very helpful! He was kind and knowledgeable, didn’t feel rushed. I absolutely recommend! He was kind and knowledgeable, didn’t feel rushed. I absolutely recommend! More

Didn’t fix the problems that were asked to fix. Also, you keep sending these things for me to fill out, which are annoying. Won’t be bringing my car back. Also, you keep sending these things for me to fill out, which are annoying. Won’t be bringing my car back. More

Clarence was very helpful with me when I called in . Easy to talk too and got the job done Easy to talk too and got the job done More

Good quick service. 1st time at this VW dealership for service and did not disappoint. 1st time at this VW dealership for service and did not disappoint. More

Didn’t feel like the customer service was good. Waited 20 minutes for my car to pick up in the waiting area and come to look and my car is parked in front.. no one came to tell me.. probably won’t Waited 20 minutes for my car to pick up in the waiting area and come to look and my car is parked in front.. no one came to tell me.. probably won’t be back there was no urgency or offering of coffee at my 7am appointment More

I was very pleased with the kindness and professional service that I received. I felt like your team worked to get me a good deal. The only thing I was disappointed about was that I had all intentions of service that I received. I felt like your team worked to get me a good deal. The only thing I was disappointed about was that I had all intentions of paying cash, no financing. Overall I was very pleased. More