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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,718 Reviews
Call Service Center (312) 614-0196

1,718 Reviews of Volkswagen of Downtown Chicago - Service Center

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July 31, 2025

Luis was very helpful handling all services and made sure that everything went smoothly at the dealership. It was a great experience and I would recommend them to others. More

by DNWESTERMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahad Aamer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 30, 2025

Everyone I met with was knowledgeable, kind, and overall pleasant. The main person I worked with made extra effort to meet my needs. More

by MrJohnJohnly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

July 29, 2025

I am very satisfied with Luis and his team they went above and beyond to help me with my truck! I was giving a loaner to used while my truck was being worked on! I was very happy making my commute to wo More

by Miriam C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 28, 2025

We had to take our Tiguan in for a service repair and Luis from the service department was very helpful with the whole process. He communicated well and helped us get our repair done in a timely manner. More

by Rachelromano3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 26, 2025

We have been going there since 2013 and found the place helpful and efficient. That’s important. More

by LDONKEL14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 26, 2025

Exceptional service, great staff to deal with. Highly recommend! I will be taking my car there from now on. More

by MY3RDEYEMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 24, 2025

Horrible not much else to say. Bad dealership. Bad service. And bad car brand now More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Zafiriou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Cesario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jaber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boos
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing to provide more details, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 24, 2025

Angel was great! He convinced me to sell him my car for a great deal. Might have to come back and sell him every other car I own! What a great guy More

by InsideJob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Guadalajara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 24, 2025

Thank you so much you guys great we definitely coming back when we gonna get next service thank you so much for your help More

by CHICI203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 24, 2025

It took a while for the parts to come in and the service to be completed, but Kelia was very friendly, helpful, and communicative the whole time. More

by clareh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kelia met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

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