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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.3
1,480 Reviews
Call Service Center (312) 614-0196

1,480 Reviews of Volkswagen of Downtown Chicago - Service Center

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December 03, 2024

The staff is welcoming, friendly, fast and efficient. Looks like everyone is having a good time. More

by perez.nydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Nydia, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 03, 2024

The service I received at downtown Volkswagen was absolutely amazing very professional and personable, excellent customer service. More

by VKELLYCIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 03, 2024

Was great that Larry called when kezmy came in early and was able to get it done same day. More

by STROHMEIERMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 02, 2024

Fernando was great in part department . Great help willing to help out . Great customer services More

by neyvash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Fernando here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 29, 2024

Larry was very responsive and kept me up to date. He was also very polite. More

by STROHMEIERMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Larry met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

November 28, 2024

It’s very nice very very modern looking and it’s comfortable to be there. The service people taken interest in what your problem is and the reason that you’re there and they do a good job of accompl More

by bflapan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 26, 2024

Dealership was very thorough. Car took longer than expected but overall satisfied with the outcome. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Rod! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

November 25, 2024

Great service every time I visit ! I would recommends downtown Volkswagen! They never let me down.😊!!! More

by taylorshequita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Volkswagen of Downtown Chicago responded

Taylor, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 24, 2024

Always great costumer service, athmosphere is always always welcoming .good communication , service is always quick More

by JORGYRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Volkswagen of Downtown Chicago responded

Jorgy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

November 24, 2024

Waiting room and show room combined is kinda busy. Didn’t like taking my car to a Secret places and then parked It on the street. Staff is a little direct with the customers. More

by ltaylorlt5
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Herberto Delgado
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

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