Volkswagen of Downtown Chicago - Service Center

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Volkswagen of Downtown Chicago responded

mgreen. Please call me so we can figure out how to make this right. We test drove the vehicle several times and were unfortunately not able to duplicate your concerns. We did treat the brakes hoping that would correct the issue from coming back. We believe the noise is there just maybe it matters on things like outside temperature/weather and how long its being driven. But we have a plan to help get this figured out and properly fixed. Please text Fred at 888-335-3496

Volkswagen of Downtown Chicago responded

Dear Mohammed Elhelw, our records show that you have not been here since July and this is the 3rd 1 star review we have received from you. We are happy to help you with any of your concerns. Was this a new issue that we can assist with or is this the same concern we worked on last time? Please let us know so we can help and what we can do to try and make this right. you can reach us privately via a call or text at 888-335-3496 and I can promise we will do what we can to make this right. Thank you

Mohamed Elhelw responded

Earlier, I attempted to resolve this issue directly with your team, and you assured me that your service manager would follow up to address the matter. However, despite this promise, no one ever reached out, which makes it clear that resolving customer concerns is not a priority for you. I also sought mediation through the BBB, but your response was dismissive and showed no genuine interest in resolving the matter. As a former customer, I believe it’s important to share my experience to inform potential customers. They should be aware that you may attempt to impose unnecessary charges that other dealers do not, and they should insist on obtaining clear, upfront pricing for parts and services before proceeding with any business with you,They should also be aware that if you fail to deliver the job on time, you may place the blame on them. Furthermore, if a loaner car is offered, you may attempt to charge them for it, adding further frustration to an already unsatisfactory experience.

Volkswagen of Downtown Chicago responded

Hello. I am happy to help with whatever happened. A little unfair that you tagged and are hurting the reputation of an entire team when you only worked with one person. But if you need help on an issue, please feel free to reach me on my cell phone via call or text 847-477-3724. Thank you, Mike

Volkswagen of Downtown Chicago responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience with Alonzo, and we're glad you appreciated the transparency in our pricing. We can't wait to welcome you back to Volkswagen of Downtown Chicago! If you have any friends or family looking for a new vehicle, we'd love it if you could refer them to us. We’ll make sure they have a fantastic experience, too! 😊🚗

Volkswagen of Downtown Chicago responded

Andrea, very sorry about the wait. No excuse- 3 hrs is entirely too long for an oil change and TPMS concern. I thought the shop was running smooth today but that doesnt sound like that was your experience. Please accept my apologies and I promise to do better on your next visit. Also, I would love to have an opportunity to review oil change prices. We should be extremely competitive with everyone around us. But it would be great to hear from you so I know if we didnt do a good job of competitive shopping. Thanks, Mike 312-628-4830

Volkswagen of Downtown Chicago responded

We’re truly sorry to hear about your recent experience, and we really appreciate your feedback. We understand your concerns and want you to know we’re committed to providing top-notch service to every customer. Mike S. was a valuable part of our team, and we’re working hard to maintain the high standards you've come to expect from us. We’d love the opportunity to make things right and turn your next visit into a more positive experience. Please feel free to reach out directly if you'd like to discuss further. We’re here for you!

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team at Volkswagen of Downtown. Your kind words about our professionalism and dedication mean the world to us! If you know anyone else looking for a vehicle or considering a trade-in, we’d love it if you could pass along our information. Referrals from happy customers like you are the greatest compliment we could ask for! Thanks again, and we look forward to seeing you on your next visit! 🚗💨

Volkswagen of Downtown Chicago responded

Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!