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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,600 Reviews
Call Service Center (312) 614-0196

1,600 Reviews of Volkswagen of Downtown Chicago - Service Center

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November 24, 2024

Waiting room and show room combined is kinda busy. Didn’t like taking my car to a Secret places and then parked It on the street. Staff is a little direct with the customers. More

by ltaylorlt5
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Herberto Delgado
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

November 24, 2024

Always great costumer service, athmosphere is always always welcoming .good communication , service is always quick More

by JORGYRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Volkswagen of Downtown Chicago responded

Jorgy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

November 22, 2024

The service technician, who I think was called Larry, was polite, efficient and meticulous. My car was returned repaired, washed and vacuumed. Amazing! More

by DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cohen
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Nov 22, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Larry provided excellent service and that your car was returned in top condition. We truly appreciate your feedback and would be grateful if you could refer any friends or family who might need our services. We look forward to serving you again soon!

November 21, 2024

Great, friendly service. Good communication and prompt updates. Everything was done well. Car was returned very clean. Thank you. More

by GROVE.COURTNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Courtney, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 21, 2024

Huge improvements all around. Great service and courteous and timely!! Keep it up. And many thanks. More

by Mita C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Mita, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 19, 2024

I was able to get a same day appointment and the maintenance was completed within the estimated time. I appreciate the car wash. My service rep, Cristie, was both professional and nice. More

by Jspears3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christy and our team here at Volkswagen of Downtown Chicago.

November 16, 2024

Car was given for service. They really did very poor cleaning on the car. It was not expected from dealer More

by AAGRAWAL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you.

November 16, 2024

Customer service was on point , and service was quick and Luis was very attentive very much appreciated More

by JORGYRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 14, 2024

Great sales and service, enjoyed the buying experience immensely. Easy, quick and no pressure, perfect. More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 13, 2024

Christy is great to work with. Super nice and professional. Does a great job communicating throughout the process More

by DG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Christy. We're glad to hear she delivered such a great experience!

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