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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,600 Reviews
Call Service Center (312) 614-0196

1,600 Reviews of Volkswagen of Downtown Chicago - Service Center

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December 07, 2024

Volkswagen of Downtown is very nice especially since the remodeling. It's a very welcoming environment. More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Randy, and look forward to your next visit.

December 06, 2024

The dealership provides excellent customer service. The service performed on my car efficient and I appreciated the ease of check-out when I retrieved my car. More

by REVMICHEALASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your positive experience! We're thrilled to hear that you were pleased with Alonzo's customer service and the efficiency of the service performed on your car. We look forward to continuing to serve you in the future!

December 03, 2024

Was great that Larry called when kezmy came in early and was able to get it done same day. More

by STROHMEIERMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cohen
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 03, 2024

The staff is welcoming, friendly, fast and efficient. Looks like everyone is having a good time. More

by perez.nydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Nydia, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 03, 2024

The service I received at downtown Volkswagen was absolutely amazing very professional and personable, excellent customer service. More

by VKELLYCIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 02, 2024

Fernando was great in part department . Great help willing to help out . Great customer services More

by neyvash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Fernando here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 29, 2024

Larry was very responsive and kept me up to date. He was also very polite. More

by STROHMEIERMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Cohen
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Dec 01, 2024 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Larry met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

November 28, 2024

It’s very nice very very modern looking and it’s comfortable to be there. The service people taken interest in what your problem is and the reason that you’re there and they do a good job of accompl More

by bflapan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 26, 2024

Dealership was very thorough. Car took longer than expected but overall satisfied with the outcome. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Volkswagen of Downtown Chicago responded

Thank you, Rod! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

November 25, 2024

Great service every time I visit ! I would recommends downtown Volkswagen! They never let me down.😊!!! More

by taylorshequita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Volkswagen of Downtown Chicago responded

Taylor, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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