Volkswagen of Downtown Chicago - Service Center

Luis is both a courteous and professional service advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. More

Roberto and the entire team in the service department with wonderful to work with. Efficient and professional! with wonderful to work with. Efficient and professional! More

Can’t imagine a worse experience. After purchasing 4 new cars from this dealer in the past 10 years, was treated like a jerk. Swore them off for life! Walked straight into McGrath and After purchasing 4 new cars from this dealer in the past 10 years, was treated like a jerk. Swore them off for life! Walked straight into McGrath and purchased a new car on 12/20/24. More

Excellent communication. Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago More

Professional customer service with qualified technicians. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. More

It is always a pleasure to visit the dealership, and see the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone i the friendly service advisors. Fred is my go-to, he is always courteous and takes his time explaining things to me. This is rare nowadays, everyone is always rushing you. Honesty and integrity are the reason I will always go back! More

The Dealer ship was very well kept. Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the garage sine both ends of the alley was blocked. Thanks I’ll see you again! More

The customer service was great! I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a wom I had a good experience with helpful staff. They were able to fix my car timely and weren’t pushy with anything extra. It was fantastic to have a woman who was helping me, as a woman it can make you feel more calm about everything. More

always so quick to get me in and extremely helpful and accommodating! would highly recommend! accommodating! would highly recommend! More

Service was great and very helpful on answering questions I had about up coming service. I had about up coming service. More