Volkswagen of Downtown Chicago

Great Approach to Sales Jamie Bowler was an outstanding salesperson. He listened well, was responsive to questions, and was able to promote all the vehicle features without b Jamie Bowler was an outstanding salesperson. He listened well, was responsive to questions, and was able to promote all the vehicle features without becoming pushy. He was also most helpful in assisting me in transferring everything from license plates to the contents of my car once I had made a decision to purchase. I appreciated his enthusiasm and his straight-forward approach. More

Outstanding Service I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they I go to Fletcher Jones because the service department is outstanding--careful, efficient, and so professional. They even texted me on status as they worked on it. Even if you bought your car at another dealer, this is the place that will make sure that it stays working well. More

Hassle-Free experience Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me upd Blew a tire out the previous night. These guys took care of me from the minute I drove in. Shuttle available to work but preferred a walk. Kept me updated throughout and all at a great price. Very courteous and professional throughout. Nice job guys! More

Straightforward The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning jus The tire pressure alert in my 2016 VW Golf can on, Dominica called to say I could roll up to the service door 8-5 weekdays. Showed up this morning just before ten and my car was ready, checked-over and washed in just over an hour. It was so easy. More

excellent service , professional and friendly staff! Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive Excellent service, professional and friendly staff! Jose García, Manager, provided great customer service, Melissa great attitude and very positive! Thank you for all your help! More

Service The car and customer service was impeccable ! I was treated very professionally. The staff was knowledgeable, friendly, and kind. You got the feeli The car and customer service was impeccable ! I was treated very professionally. The staff was knowledgeable, friendly, and kind. You got the feeling that they really cared. More

Service Mgr at Fletcher Jones VW is great! Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. Whenever we bring our car for service, Jose does an outstanding job! He is courteous, efficient, helpful and efficient is resolving our car problems. We really appreciate him and the rest of the crew at FJ VW! More

FJ way ahead of other VW dealers Whole experience, top to bottom, was great. Matt, Jamie, Raphael, and Mario made the sales experience a pleasure. I was at another dealer before, I'l Whole experience, top to bottom, was great. Matt, Jamie, Raphael, and Mario made the sales experience a pleasure. I was at another dealer before, I'll never,go back. More

Great service Husen contacted me regarding my lease. I was trying to get out of it and they really helped me out with the process of buying my own lease. Hayden an Husen contacted me regarding my lease. I was trying to get out of it and they really helped me out with the process of buying my own lease. Hayden and Jamie were extremely helpful in the entire process. More

Great Customer Service I had a great experience purchasing a new Volkswagen GTI from Fletcher Jones. Olzi had a very in depth knowledge of the different types of GTI models I had a great experience purchasing a new Volkswagen GTI from Fletcher Jones. Olzi had a very in depth knowledge of the different types of GTI models which greatly helped me make a buying decision. I had the overall impression that the staff at Fletcher Jones care greatly about customer satisfaction, and being attentive to their customers' questions and concerns. More