Volkswagen of Downtown Chicago | Page 267

Great experience I had a great experience purchasing my VW CC. The car was all set for me to take it out on a test drive, my sales person was very nice and knowledgeab I had a great experience purchasing my VW CC. The car was all set for me to take it out on a test drive, my sales person was very nice and knowledgeable about the car. Also there was no pressure and it was a great price. I would definitely buy from them again. More

Excellent experience - painless Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in a freshly washed car in no time. More

Great Dealership pricing always affects my overall experience. Compared to auto shops. Most everyone was kind. I will definitely return. The overall experie Dealership pricing always affects my overall experience. Compared to auto shops. Most everyone was kind. I will definitely return. The overall experience was great and appreciated. More

Love my car. Loved the experience. I just leased my third VW from Volkswagen of Downtown Chicago and I couldn't be happier. The sales team and customer service is outstanding and they I just leased my third VW from Volkswagen of Downtown Chicago and I couldn't be happier. The sales team and customer service is outstanding and they go above and beyond to work with customers and make them happy. Joanna and Bojan made the process easy! I definitely recommend this dealership! More

Great & easy I love how Luis takes care of me. Every time I walk in, (with or without an appointment) he’s quick to ask me what I need, and takes care of it. I love how Luis takes care of me. Every time I walk in, (with or without an appointment) he’s quick to ask me what I need, and takes care of it. More

very nice customer service luis is very nice to costumer and very quick respond. thank you luis. i would like recommend u to my friend live in the city. luis is very nice to costumer and very quick respond. thank you luis. i would like recommend u to my friend live in the city. More

Trade-in, new purchase Bill and Jason were incredibly helpful and professional. I had a great experience and would recommend them! They were both friendly and easy to work w Bill and Jason were incredibly helpful and professional. I had a great experience and would recommend them! They were both friendly and easy to work with. More

Great experience Manager Mike Zafiriou and sales person Angela Berg were very friendly and helpful! They made buying a new car an easy positive experience. Thank you b Manager Mike Zafiriou and sales person Angela Berg were very friendly and helpful! They made buying a new car an easy positive experience. Thank you both! More

5k service Great customer service, very knowledgeable and helpful. Explained the service that I was being charged for thoroughly. Updated me on a recall that the Great customer service, very knowledgeable and helpful. Explained the service that I was being charged for thoroughly. Updated me on a recall that they fixed. Great experience More

Outstanding Service - Not Going Elsewhere! This was my first time visiting this location with no expectations. I had visited other dealerships before so I went in hoping for the best and expect This was my first time visiting this location with no expectations. I had visited other dealerships before so I went in hoping for the best and expecting the worst. But this visit was quite different. I was assigned to Justin who handled the process seamlessly from beginning to end. He explained what was going to happen, in a clear, precise and polite manner. He guided me to the lounge area, answered all my questions and kept me informed of the status as I waited - mind you, he did this as there were hundreds of cars that day. I was shocked at how welcoming and kind everyone was and how Justin's customer service skills went above and beyond by explaining things to someone as car-illiterate as I am, as well as ensuring the other parts of my car were fine (and a car wash?!). Awesome job, Downtown VW! You've won over this customer! More