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Volkswagen of Downtown Chicago
Chicago, IL
2,674 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,674 reviews
August 30, 2014
Fabulous support/ fabulous service Fletcher Jones was able to get me in quicker than I expected. They took care of all of the concerns that I had, and charged me for the minimal amount Fletcher Jones was able to get me in quicker than I expected. They took care of all of the concerns that I had, and charged me for the minimal amount of work. I was impressed with their work, their effort, their care, their thoroughness, and then, the sparkling clean car! I bought my car from them, and plan to return, as they were helpful and fair with me. They gave me a great deal with my trade-in. More
by Bob. G.
Employees Worked With
Robert Negrete
August 28, 2014
very helpful and courteous staff Jose did a great job of helping me. I really appreciated his help. I have went to other VW dealers, but none were as good nor as friendly as Fletcher Jose did a great job of helping me. I really appreciated his help. I have went to other VW dealers, but none were as good nor as friendly as Fletcher Jones Volkswagon More
by Aysam Mahmoud
Employees Worked With
Jose
August 11, 2014
Refused to Honor Our Agreement I reached an agreement with Fletcher Jones this morning to purchase a 2008 Volkswagen Eos. Initially, I was advised by my sales consultant, Danielle, I reached an agreement with Fletcher Jones this morning to purchase a 2008 Volkswagen Eos. Initially, I was advised by my sales consultant, Danielle, that the manager had accepted my offer to purchase the car outright, and was evaluating my offer regarding a trade. I specifically asked her if we had an agreement, and she confirmed that we did. Two hours later, Daniel advised that her boss liked my trade and had accepted my offer of a trade-in. She asked if I could submit a $500 deposit, and I promptly provided her my debit card information. After three hours passed, I was notified by Danielle that her manager had decided to accept a better offer on the car. Apparently, Fletcher Davis has a difficult time understanding that offer+acceptance=binding agreement. This dealership can not be trusted. More
by Brad-L
Employees Worked With
Danielle Cossick
August 10, 2014
2013 Fender Edition Beetle Outstanding customer service from Hysen. He drove the car over to my place of employment for me to take a test drive. All the team members I encount Outstanding customer service from Hysen. He drove the car over to my place of employment for me to take a test drive. All the team members I encountered at FJVW were courteous and professional. Raul explained all the finance details clearly. At no time did I feel pressured. More
by Mark T H
Employees Worked With
Hysen, Raul
July 16, 2014
Great Experience Buying my first car was a big decision and FJVW made me feel like I was not being ripped off but getting the best deal for my money! Thank you!! Buying my first car was a big decision and FJVW made me feel like I was not being ripped off but getting the best deal for my money! Thank you!! More
by VW<3
Employees Worked With
Hysen Alickolli and Mario
July 06, 2014
Outstanding Experience After spending the past five months shopping for a new car, I decided on a VW. I expected great experience here given the quality of the car, but I ne After spending the past five months shopping for a new car, I decided on a VW. I expected great experience here given the quality of the car, but I never expected what I got. It was incredible from the minute I walked in the door. Jason was the sales guy I worked with the majority of the time, and he was so patient with me and made me feel comfortable every step of the way. I worked with Dave and Mario as well - and never questioned their honesty during the entire process. If you are shopping for a VW, you'd be crazy not to shop here. They are the best in the business! More
by mishmoore
Employees Worked With
Jason Olexa
June 25, 2014
Wonderful experience! My wife and I had a wonderful experience with Hysen! Highly reccommended! I'm sending my brother in law there next week! If you are looking for fairly My wife and I had a wonderful experience with Hysen! Highly reccommended! I'm sending my brother in law there next week! If you are looking for fairly prices cars, great customer service and a calm, informative sales experience then this is the right place. More
by Rbrinson
Employees Worked With
Hysen Alickoll
May 27, 2014
Easy to work with and highly professional dealer I've now bought two cars from Fletcher Jones, they treat you with respect and do business fairly with you. The facility is first-rate, and the staff I've now bought two cars from Fletcher Jones, they treat you with respect and do business fairly with you. The facility is first-rate, and the staff are all great to work with. Jason was my salesperson, and in the course of buying my cars, I've met a half-dozen other folks there, and liked them and appreciated their professionalism. Highly recommended, if you're considering a VW. More
by skipshean
Employees Worked With
Jason Olexa
May 18, 2014
Wonderful staff I keep my cars forever, so it's a big deal when I have to purchase one. All of the staff here was friendly, professional, and patient. I must emphas I keep my cars forever, so it's a big deal when I have to purchase one. All of the staff here was friendly, professional, and patient. I must emphasize patient as I was highly indecisive and kept changing my mind on which car I would purchase. I especially appreciated not feeling pressured to make a decision. I think of sales people as "hawkers," but not this team. It was an overall positive experience. More
by appsie
Employees Worked With
Hysen Allicolli
April 22, 2014
A delightful experience Ronald Conner was absolutely marvelous as my sales person...not a hard sell....and extremely patient with all my questions. Would absolutely purchase Ronald Conner was absolutely marvelous as my sales person...not a hard sell....and extremely patient with all my questions. Would absolutely purchase another car from him!! More
by mirvat
Employees Worked With
Ronald Conner
