Volkswagen of Downtown Chicago | Page 261

Excellent service department Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my there. More

Hands down the best customer service I've ever experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Than experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Thank you Volkswagen of down town Chicago. More

Great experience, I was a walk in customer and was able to do a test drive, my concerns were prioritized and they worked hard to get me into a car that same day. There was no pressure in their sales tactic to do a test drive, my concerns were prioritized and they worked hard to get me into a car that same day. There was no pressure in their sales tactics, as they remained objective and provided fair advice. More

Miguel was amazing! I don't think if it wasn't for Miguel, I would not be writing this experience. Now I had worked with someone else before, and he provided me decent se I don't think if it wasn't for Miguel, I would not be writing this experience. Now I had worked with someone else before, and he provided me decent service that prompted me to visit this dealer again for a car service. I had an extensive list of needed repairs and Miguel helped me through it all. I was not too fond of the price, but with a whole needed windshield reservoir & bumper replacement, I needed to trust my car with only the dealer. Miguel helped me with at least making sure that he can provide me the best price he can manage to. He constantly checked in with me and was patient with me, I work and can not always answer the phone. But he made sure to keep me informed and do what he can to get me the best customer service I needed. He was beyond excellent! More

It was a Quick walk in for program of key fob I was attended . Best service dealer I have been too very professional. Great fair prices. 170 for both remotes as a apposed to 150 each at Oak lawn haggar attended . Best service dealer I have been too very professional. Great fair prices. 170 for both remotes as a apposed to 150 each at Oak lawn haggarty VW . More

Hi. Recently purchased '12 Passat. John was very helpful and knowledgeable. He allowed me to store my car for a couple of days at the dealership. When i came to pick it up car was already outside and ready and knowledgeable. He allowed me to store my car for a couple of days at the dealership. When i came to pick it up car was already outside and ready to go!!! More

Everyone was Super helpful and friendly! I love my new car, and am happy that I bought from VW downtown. Thanks to Nick for his patience and guidance! car, and am happy that I bought from VW downtown. Thanks to Nick for his patience and guidance! More

Great communication and excellent work every time. Really appreciate the above and beyond service from the team at Volkswagen of Downtown. The service team is fast, the car always looks great, and most Really appreciate the above and beyond service from the team at Volkswagen of Downtown. The service team is fast, the car always looks great, and most importantly, the car runs great! Thank you! More

Efficient. Friendly. Perfect. I always appreciate the way the service team works together. I am never waiting long. This word minimum is too long. Not necessary. way the service team works together. I am never waiting long. This word minimum is too long. Not necessary. More

Full service without complications Super friendly, proactive in making it right. Offered a loaner car before I could even ask for one when my car was going to take longer than a day. Super friendly, proactive in making it right. Offered a loaner car before I could even ask for one when my car was going to take longer than a day. Clear communications. Offering a ride to work while my car gets repaired. Couldn't think of a better experience. More