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Volkswagen of Downtown Chicago
Chicago, IL
3,201 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,201 reviews
June 25, 2020
They looks like they listen but is not they do oil change and then dont reset any... nad is the reason why I'm taking the vehicle to service .. they changed oil ? change and then dont reset any... nad is the reason why I'm taking the vehicle to service .. they changed oil ? More
by velazjoseph
Verified CustomerEmployees Worked With
Adam Khamsot
June 24, 2020
Looking for fair and honest I've been dealing with this dealership 6-7 years now. It's nice to feel comfortable and be heard when your leasing or making a purchase. The sales s I've been dealing with this dealership 6-7 years now. It's nice to feel comfortable and be heard when your leasing or making a purchase. The sales staff and service staff are outstanding. I've leased 2 Tiguans and fell in love with with my 2016 and purchased it. Joanna in sales and Herberto always take good care of me. More
by J.FALCO
June 24, 2020
Well done efficient Service. Having owned a few cars in my life time, I know what good service is all about. The attitudes and willingness to be of service at this dealership Having owned a few cars in my life time, I know what good service is all about. The attitudes and willingness to be of service at this dealership service department, so far as far as I am concerned, are exceptional. More
by leonpotts
June 24, 2020
5k mile service the service took a little longer than expected. i am done with my review, i do not have any more words to write in it. the service took a little longer than expected. i am done with my review, i do not have any more words to write in it. More
by NFMP67
Employees Worked With
June 19, 2020
Continued Satisfaction I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure of working with Miguel several times and he's super accommodating, relaxed, and knowledgeable. Would recommend for sure. More
by Thomasthejung
Employees Worked With
Miguel Meza
June 18, 2020
They were so nice and accommodating with the difficult financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ More
by taylorgee19
June 18, 2020
Not able to contact him. Leave him message and let his colleagues to call me back for times, never call back. Will not come to this dealer again. colleagues to call me back for times, never call back. Will not come to this dealer again. More
by Business19
Employees Worked With
Miguel Meza
June 18, 2020
Everyone was so kind and helpful! Lillian was especially great in assisting me for my visit that day. Appreciate the overall wonderful service I received! great in assisting me for my visit that day. Appreciate the overall wonderful service I received! More
by ASHLEYMCAIRO28
Employees Worked With
Lillian Juarez
June 17, 2020
I bought during quarantine so I understood the delays and waiting. But after my sale the mistakes were unacceptable. I bought during a special promotion which allowed for 0% financing, no down payment and no waiting. But after my sale the mistakes were unacceptable. I bought during a special promotion which allowed for 0% financing, no down payment and no payments for 60 months. Due to mistakes in my paperwork I was asked to make payments immediately. After many phone calls They admitted their mistake and agreed to fix. I arrived for my appointment to sign paperwork and waited over an hour at which time I was told I would have to wait I definitley. I expressed my frustration and was assured a call. No call, no fix. Hard to tell if it is disorganization or lack of care. Either way I was not provided what was promised. You have many options to buy a VW in chicago. Don’t chose this one. More
by Athompson14
