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Volkswagen of Downtown Chicago
Chicago, IL
3,269 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,269 reviews
September 29, 2020
Service took hours longer than reported. Said they would give me a Lyft or Uber, but I ended up having to pay myself. Service manager never returned my callback. Won’t be going back. give me a Lyft or Uber, but I ended up having to pay myself. Service manager never returned my callback. Won’t be going back. More
by kevin.w.cochran
Verified CustomerEmployees Worked With
Miguel Meza
September 29, 2020
John was excellent to work with. Very knowledgeable, friendly, and patient in working with us to find the right option. We look forward to coming back and working with John in the future. friendly, and patient in working with us to find the right option. We look forward to coming back and working with John in the future. More
by mcavanag1
Employees Worked With
John Sheehy, Frank Stanghellini
September 29, 2020
I sold my car to Volkswagen of Downtown Chicago and worked with Matt Sanchez and Boris Nikolov. They both communicated well and timely responded to my texts. While deciding on a fair price for my car, worked with Matt Sanchez and Boris Nikolov. They both communicated well and timely responded to my texts. While deciding on a fair price for my car, the were hassle free and honest. I would be glad to work with Matt and Boris again. More
by Kyle V.
Employees Worked With
Boris Nikolov, Matt Sanchez
September 28, 2020
Herberto is a great service advisor. I like dealing Herberto is a great service advisor. I like dealing with the same person when I bring my car in for service. Thank you very much. Herberto is a great service advisor. I like dealing with the same person when I bring my car in for service. Thank you very much. More
by APRIL.KOESTNER
Employees Worked With
September 28, 2020
Kenny was great!!! He was honest and not pushy at all. Kenny provided me his personal contact info in case I had issues. That made me feel extremely secure with my purchase. Kenny provided me his personal contact info in case I had issues. That made me feel extremely secure with my purchase. More
by roger
Employees Worked With
Kenny Akpan, Nick Hernandez, Mark Newton
September 28, 2020
I had this unusual problem with my car. Never happened in any car I owned since I got my drivers license and no one could point out a reason for the problem. At some point Bill Donan just stepped in and the any car I owned since I got my drivers license and no one could point out a reason for the problem. At some point Bill Donan just stepped in and the issue was resolved under warranty. Again, Bill Donan was there when necessary and took the decision to meet the customer needs. Thank you to the team for the professionalism. More
by Miguel Dalmeida
Employees Worked With
Bill Dolan, Adam Khamsot
September 26, 2020
The only sales person I’ve worked with for the last 8 years, Joanna is knowledgeable and friendly. She converted me from a driver of Japanese only cars to a VW loyalist. years, Joanna is knowledgeable and friendly. She converted me from a driver of Japanese only cars to a VW loyalist. More
by NEC
Employees Worked With
Joanna Davila
September 26, 2020
Sales Teo was very professional, but management was not available on the weekends to help them with inventory/delivery estimates. New car detail subpar, water marks and adhesive from the delivery packaging available on the weekends to help them with inventory/delivery estimates. New car detail subpar, water marks and adhesive from the delivery packaging still on the vehicle at pickup. More
by ganzueto
Employees Worked With
Rich Marsili, Nick Freeman, Frank Stanghellini
September 25, 2020
Arthur’s customer service is truly unparalleled - I bought my Tiguan from him in January 2019 and continue to feel fully supported by him, with each visit to the dealership. From when I damaged a tire bought my Tiguan from him in January 2019 and continue to feel fully supported by him, with each visit to the dealership. From when I damaged a tire spring to my scheduled maintenance, Arthur always makes sure to explain each step of the process. More
by ALLANATACHAUER
Employees Worked With
Arthur Matlosz
September 25, 2020
Actually the best service I've ever got at be. I will always go here.. I went to other ones but they weren't this good at customer service always go here.. I went to other ones but they weren't this good at customer service More
by MARKELLEWILLI
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza
