Volkswagen of Downtown Chicago

Great no hassle buying experience What I liked most about this dealership is the teamwork of the people involved. I never felt like they were over-selling me. Emon was a pleasure to wo What I liked most about this dealership is the teamwork of the people involved. I never felt like they were over-selling me. Emon was a pleasure to work with and the primary reason I bought the car. He is a bright young star in the making. He wasn't pushy, was patient with me, knowledgable, trustworthy, and a good all around guy. Chris was also of the same demeanor and was able to answer the more difficult questions commensurate with his seniore experience. He went out of his way to make the process relaxing and comfortable. Well Done- Rich Breitenecker More

I would buy from them again. I would rate the service here a 4 overall. They tried pulling some tricks like most dealerships and I would not recommend buying your first car here. I would rate the service here a 4 overall. They tried pulling some tricks like most dealerships and I would not recommend buying your first car here. If you are an experienced buyer and knowledgeable on the vehicle you are purchasing give it a go. This is not a place I would send my wife by herself to do a deal. They do offer a great location and the staff is friendly. Not very respectful of the timeline we were working with and everything seemed to drag on a bit longer than it needed to. What I did appreciate the most was them attempting to be a neighborhood dealer while being in the middle of the city. There was a great selection of cars to choose from and being able to do view them while not standing outside in the cold was a huge plus. More

Quick repair of failing engine It was diagnosed quickly and properly. Work done on time with good quality. Got advice on other components which need my attantion. Planning to follow It was diagnosed quickly and properly. Work done on time with good quality. Got advice on other components which need my attantion. Planning to followup with the Service. More

Bill Dolan took care of me These guys took care of an issue I had with my Golf's trim. No cost to me and timely service. Good communication as well. I'll definitely return. These guys took care of an issue I had with my Golf's trim. No cost to me and timely service. Good communication as well. I'll definitely return. More

11/15/19 Hi - Adam was super helpful while I was waiting for my vehicle. However, from what I can assume was out of his control my oil change took more than 2 Hi - Adam was super helpful while I was waiting for my vehicle. However, from what I can assume was out of his control my oil change took more than 2 hours and I did not receive the typical complimentary car wash or have my summer mats changed out to winter (as I requested). This may be because I had a meeting I had to rush to, however did want to provide that feedback. Thanks! -Kylee Kissane More

Exceptional customer service Great dealer to do business with. Awesome team especially Nick Freeman (our salesman). Leased a 2019 Tiguan on 11/5/19. Highly recommend this dealer! Great dealer to do business with. Awesome team especially Nick Freeman (our salesman). Leased a 2019 Tiguan on 11/5/19. Highly recommend this dealer! More

Great Car Buying experience Due to their location and real estate space, prepare for chaos. Cars are either in the showroom, scattered throughout the parking structure or at an o Due to their location and real estate space, prepare for chaos. Cars are either in the showroom, scattered throughout the parking structure or at an offsite garage. But the sales staff is very open and honest and the prices are always fair. This is the second vehicle I've purchased from this dealership and I'd highly recommend them to anybody looking for a great car at a great price. I travel 40 miles and fight Chicago traffic to get to them, but the experience and savings make it well worth the trip. Great people and great service! More

10K Service Service was friendly and prompt. The waiting area was nicely arranged and I was able to get some work done while my car was serviced. Service was friendly and prompt. The waiting area was nicely arranged and I was able to get some work done while my car was serviced. More

Great service Justin Walker was just so helpful with my 40K regular maintenance. I will be coming back for all of my services here. Thanks for great service. Justin Walker was just so helpful with my 40K regular maintenance. I will be coming back for all of my services here. Thanks for great service. More

Friendly staff with great service I had a positive visit to the service department. The staff was friendly. The facility was comfortable. The my service coordinator made sure I underst I had a positive visit to the service department. The staff was friendly. The facility was comfortable. The my service coordinator made sure I understood my report and knew my options. They also coordinated ride service so that I could get to and from work. More