Volkswagen of Downtown Chicago

Quality and Efficient Service I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then o I brought my GTI in for service to resolve a Check Engine warning light. Miguel explained the service process and estimated timeline for me and then ordered me a Lyft to take me back home. He kept me updated and the car was returned washed inside and out and had the issue completely resolved. More

Absolutely great I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfo I brung the car in for maintenance 4 times, which resulted in them fixing every problem. The wait time was very reasonable. Also made sure I was comfortable and these guys are very friendly. I highly recommend this dealership to anyone who is looking for a car when a great and fast experience. More

Awesome service! VW of Chicago provides a very well thought out and efficient service experience. The logistics work in a seamless manner and the service advisors are VW of Chicago provides a very well thought out and efficient service experience. The logistics work in a seamless manner and the service advisors are very knowledgeable. More

They found the car we wanted. It took us a few months to work out the details but we were happy that at the end we got close to the deal and the car we wanted. It took us a few months to work out the details but we were happy that at the end we got close to the deal and the car we wanted. More

Great service, great work. It was a pleasure to deal with Adam. He was friendly, knowledgeable and efficient. I will definitely go back to the dealership for service in the futu It was a pleasure to deal with Adam. He was friendly, knowledgeable and efficient. I will definitely go back to the dealership for service in the future. More

random calls to carnet The car randomly called carnet/roadside assistance during driving. Went to another dealership and they failed to fix it, been there 3 times with the s The car randomly called carnet/roadside assistance during driving. Went to another dealership and they failed to fix it, been there 3 times with the same issue. These guys did it(at least I do not see a problem for a week already). They also called me every day with updates and ETAs. Adam was very nice and professional. Overall great experience. More

Great Service Advisor Great Service and even better Service Advisor. Took care of all my concerns with a quick turn around. Very pleased with the service. Recommend talking Great Service and even better Service Advisor. Took care of all my concerns with a quick turn around. Very pleased with the service. Recommend talking to Adam about any of your concerns regarding your VW. More

Making things easy Called in for an appointment since my check engine light turned on and from the time I dropped it off until I was called that my car was ready Herbert Called in for an appointment since my check engine light turned on and from the time I dropped it off until I was called that my car was ready Herberto Delgado kept me updated on the process. More

Great service Heberto was nice as well as the other people I talked to. I don't have anything to complain about ; they were nice and efficient and always explained Heberto was nice as well as the other people I talked to. I don't have anything to complain about ; they were nice and efficient and always explained to me what they had to repair/fix in my car. More

One stop shop Great service, friendly staff, and knowledgeable to boot. Got my wife’s lease from here and bring my hybrid in for service whenever the time hits. De Great service, friendly staff, and knowledgeable to boot. Got my wife’s lease from here and bring my hybrid in for service whenever the time hits. Dennis was a great manager and helped us throughout our used car purchase. I can easily recommend coming here. Also Bojan was pure entertainment, could have spent hours going back and forth with him. 10/10 More