Volkswagen of Downtown Chicago

Outstanding Service Department, Team and Manager! This place is always busy and my service guy for the past 2 years has been Adam Khamsot. He always greets me with a smile and a handshake. Simply the This place is always busy and my service guy for the past 2 years has been Adam Khamsot. He always greets me with a smile and a handshake. Simply the best! He'll write up the work order ticket and review each and every item pointing out whats covered and not covered by warranty. Will send you text updates throughout the day letting you know the status of your vehicle. I even like that feature to prepay before pickup. Bill Dolan is the commander and chief of the VW service department. Great job all around and I just wanted to say thanks. More

Significant wait and car had bad battery I was made to wait for a significant amount of time and was at the dealership for over 3.5 hours when I went in knowing which car I wanted. The salesp I was made to wait for a significant amount of time and was at the dealership for over 3.5 hours when I went in knowing which car I wanted. The salesperson took another client while I was signing my paperwork and made me wait for nearly 45 minutes. Additionally, the car had a faulty battery from the start that died 3 days later and was neither checked nor disclosed upon sale. The only thing I was really happy with was the financing and closing discussion with the finance manager, Mark. He was very helpful and accommodating and I was thankful for his help. More

Excellent customer service I’m thoroughly impressed with my experience with Volkswagen of Downtown Chicago. My time there was valued and the sales associate Anthony Bermeo was I’m thoroughly impressed with my experience with Volkswagen of Downtown Chicago. My time there was valued and the sales associate Anthony Bermeo was helpful, thorough and fair when it came time for me to decide on my new vehicle. I purchased a 2019 VW Jetta SEL Premium and was able to get a price for that trim which was reasonable and without feeling that I compromised my own budget. The finance people were not pushy with the extras and I purchased the wheel and tire coverage based upon my driving habits and road conditions in and around the city. I will likely be bringing this vehicle back in for regular maintenance to this convenient centrally located facility. More

EPC light Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic an Professionally assessed symptoms with consistent communication and suggestions during repair process ensuring continuity. Also, identified cosmetic and minor fixes to monitor or potentially address in the near future for optimal maintenance. More

Awesome service! Kept us updated through out the day. Provided a detailed report at the end of the service. Our car was ready right on time! Provided a detailed report at the end of the service. Our car was ready right on time! More

Good service I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was I had just purchased my car on a Tuesday and my battery died on that Friday, so I brought it in for service on Saturday. They reassured me that it was not normal and did a full test and replaced my battery free of charge. They had issues finding my file and warranty information at first, but the finance manager who helped me with my purchase helped me find my information and was of huge help, even though he didn't need to be involved in the servicing. Once they straightened that out, they were able to service my car. It was a pretty long wait for a pretty straightforward issue, but I'm happy with the service they provided. More

From the time I stepped inside of the dealership, I was provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solu provided with urgency and swiftness of service. The team here works exceptionally well together. My service man, Adam, always provided me with a solution to the unforeseen enigmas with my vehicle and offered empathy in this difficult time for me. I really appreciated being treated with care, as many places do not provide you with great service and great attitudes! Fletcher Jones Volkswagen provided phenomenal service and attitudes. To say the least, I am very pleased with my visits. More

Lillian was very outstanding and give me excellent customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership customer services. Brought my Truck in later then expected and receive it back the same day!!! I would recommend this dealership More

Great service! Efficient, friendly and courteous. They got me a loaner to match my needs. Miguel Meza was the best. He was very knowledgeable about cars and answered all my questions. He made the whole pr got me a loaner to match my needs. Miguel Meza was the best. He was very knowledgeable about cars and answered all my questions. He made the whole process simple and easy. More

Cozy, efficient service. Efficient and friendly buying experience for my 2020 VW PASSAT 2.0T SE. All employees were professional in doing their job efficiently and in timely m Efficient and friendly buying experience for my 2020 VW PASSAT 2.0T SE. All employees were professional in doing their job efficiently and in timely manner. More