Volkswagen of Downtown Chicago

Buyer beware educate yourself ................really I'm trying y to review a negative and it will not let me,educate yourself and do not trust trying y to review a negative and it will not let me,educate yourself and do not trust More

Purchased a 2017 Passat and was really impressed with the car but not only with the car but with the excellent service I received in this dealership the whole team did an awesome job for me especially John s car but not only with the car but with the excellent service I received in this dealership the whole team did an awesome job for me especially John sheehy he walked me through the whole process and never felt pressured. I will truly recommend this dealership and asked for John sheehy AWESOME JOB More

I’m always pleased with the 5 star service I receive at VW Downtown. Adam is awesome! I love that they text me updates on my service and clean the car. VW Downtown. Adam is awesome! I love that they text me updates on my service and clean the car. More

Easy to work with, and provided a detailed diagnostic report. The service department was friendly and accommodating. Communication was clear and frequent. My car was in good hands. report. The service department was friendly and accommodating. Communication was clear and frequent. My car was in good hands. More

This dealership continues to give its customers exceptional service. I appreciate the inspections they give to point out problems with your vehicle. I keep them and bring the car back knowing how m exceptional service. I appreciate the inspections they give to point out problems with your vehicle. I keep them and bring the car back knowing how much the repair will cost me. More

Very helpful and Accommodating and have me a great deal Very helpful and Accommodating and have me a great deal for my trade also Went the extra mile To pick up my new care which was located at another d Very helpful and Accommodating and have me a great deal for my trade also Went the extra mile To pick up my new care which was located at another dealership More

Pleasantly surprised by the customer service I took my car in to Gold Coast VW and was very surprised by the service I got. I had to get a safety issue fixed and also asked them to replace my win I took my car in to Gold Coast VW and was very surprised by the service I got. I had to get a safety issue fixed and also asked them to replace my windshield wipers. I was only charged for the blades and not the time it would take them to replace them. I was super shocked. I will definitely be going back to have my car serviced there. Thanks! More

Honest advice Brought the car in for an oil change, tire rotation, and wipers. Was honestly advised and helped quickly. Provided a complimentary uber for me which w Brought the car in for an oil change, tire rotation, and wipers. Was honestly advised and helped quickly. Provided a complimentary uber for me which was a surprise and added bonus. Car was freshly washed when returned to me. More

Nick Freeman was FANTASTIC! He communicated with me before going into the dealership and was very quick with his responses to my questions. I live An hour from the dealership and drove into the city to before going into the dealership and was very quick with his responses to my questions. I live An hour from the dealership and drove into the city to buy the car from him vs having the car sent to a dealership by my home because of him. More

Things started out great but once we decided to buy the car, the rest of the experience was very disappointing . We were left waiting for hours in the showroom and when we were called to pick up the car t car, the rest of the experience was very disappointing . We were left waiting for hours in the showroom and when we were called to pick up the car the next day it wasn’t ready and we waited another hour! More