Volkswagen of Downtown Chicago

Hidden fees and practices that could not be adequately explained and seemed suspicious! While the service was acceptable and somewhat friendly, I felt like I was at a used car dealership. explained and seemed suspicious! While the service was acceptable and somewhat friendly, I felt like I was at a used car dealership. More

Awful customer service, I’m never seen sales person like that, racist that use “ people who don’t understand English well” He said that the price will be $13000 out of door, but than when I signed all the that, racist that use “ people who don’t understand English well” He said that the price will be $13000 out of door, but than when I signed all the documents it was $14000 without letting me know. Very disappointed... More

Very helpful kind a great sales person I had an finance manager was fantastic very helpful an the general manager was great they worked as a team an left me with a great deal an a great feeling would recom manager was fantastic very helpful an the general manager was great they worked as a team an left me with a great deal an a great feeling would recommend this dealer to everyone More

Always awesomely consistent stellar service! Adam has always treated me well and has had my vehicle serviced beyond my expectations without trying to up sell me on services I don't need! Adam has always treated me well and has had my vehicle serviced beyond my expectations without trying to up sell me on services I don't need! More

Car was picked up. No car wash, no vehicle drop off or gas as advertised. Actual people dealt with was good. But don’t advertise something you will do but don’t . gas as advertised. Actual people dealt with was good. But don’t advertise something you will do but don’t . More

Getting the auto ready for summer Awesome job on the detailing. He sent me a text to let me know he had availability, dropped it off and sent me a text to pick up it. It was that easy Awesome job on the detailing. He sent me a text to let me know he had availability, dropped it off and sent me a text to pick up it. It was that easy... More

Literally the best. My roadside person came and they changed my tire took the old one back, patched it up & returned in the span of 1.5 hour. My roadside person came and they changed my tire took the old one back, patched it up & returned in the span of 1.5 hour. More

The whole team was great but I really appreciate the thoughts and efforts of Kenny and Bojan to put me into this car. Of course the Bill and Jason deserve a thanks as well. thoughts and efforts of Kenny and Bojan to put me into this car. Of course the Bill and Jason deserve a thanks as well. More

excellent service greatly appreciate the valet service during this time of social distancing. Service was great, as usual, and special shout out to Alex who picked up a greatly appreciate the valet service during this time of social distancing. Service was great, as usual, and special shout out to Alex who picked up and dropped of my car with a positive and bright attitude. More

Excellent service and good communication about progress and cost. Pick up service also worked well. Choices of what we did and did not do to the car and the costs were clear. and cost. Pick up service also worked well. Choices of what we did and did not do to the car and the costs were clear. More