Volkswagen of Downtown Chicago

Proactive, professional and timely service. From service manager, Porter to technicians it is always a great experience at DT VW. In addition, the sales department stands behind their word. I recommend the manager, Porter to technicians it is always a great experience at DT VW. In addition, the sales department stands behind their word. I recommend the dealership to all my friends and family for all these reasons. More

Very pleasant experience with purchasing my VW Tiguan at VW of downtown Chicago. Staff was nice and accommodating. Would definitely recommend them to anyone in the market for a new/used VW. VW of downtown Chicago. Staff was nice and accommodating. Would definitely recommend them to anyone in the market for a new/used VW. More

Great Overall Experience This was probably the least stressful car buying experience I have had, and before buying this vehicle I was leasing, so I spent a lot of time at vari This was probably the least stressful car buying experience I have had, and before buying this vehicle I was leasing, so I spent a lot of time at various dealerships. I came from out of state, and they helped prepare everything before I arrived, but I still spent 2.5 hours at the dealership. Most of that was spent listening to a pitch about VW Care and some additional add ons which I would have never purchased. That did annoy me since I drove 6 hours there and back in a day, and made it clear the day before that I was planning to make this as quick a trip as possible. Nevertheless, that didn't take away from the ultimately great service from John my salesman, and the pretty painless process. More

Excellent car buying experience I had an excellent experience buying a car with Kenny at VW downtown. Kenny was very informative and knowledgable about the car I was interested in an I had an excellent experience buying a car with Kenny at VW downtown. Kenny was very informative and knowledgable about the car I was interested in and offered me a few different ways to get what I wanted for the price I was comfortable with. The entire staff I worked with was helpful, encouraging and kind. I would absolutely recommend them to friends and family! More

Very quick to respond and very courteous service. And the fast pass provide pick up and drop off which is very convenient. Will recommend to other VW customers. fast pass provide pick up and drop off which is very convenient. Will recommend to other VW customers. More

Adam in the service department was amazing. Friendly, knowledgeable, made the process simple and painless. He was super helpful from be gemming to end. Please give him a raise. knowledgeable, made the process simple and painless. He was super helpful from be gemming to end. Please give him a raise. More

Window repair for my VW Tiguan. It was easy to set up an appointment online. The service agent was courteous and helpful. Service was able to correctly identify the problem and the w It was easy to set up an appointment online. The service agent was courteous and helpful. Service was able to correctly identify the problem and the work was performed to my satisfaction. My vehicle window is now functioning well. Very pleased with the helpful and the efficient service. Thank you. More

Alex was friendly, polite, and professional. She took great care of my car and returned it better than I sent it away! The VW team is great! great care of my car and returned it better than I sent it away! The VW team is great! More

Friendly efficient sale Angie was very professional and easy to work with. I came here for a car sale after having a great experience in their service department. I recomme Angie was very professional and easy to work with. I came here for a car sale after having a great experience in their service department. I recommend this dealership, especially if you are in the City. More

Chris was an awesome salesman. Given the environment that we are in, Chris was very accommodating throughout the sales process. Moreover, the car was priced very reasonably and at the price we were looking f we are in, Chris was very accommodating throughout the sales process. Moreover, the car was priced very reasonably and at the price we were looking for. More