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Volkswagen of Downtown Chicago
Chicago, IL
2,684 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,684 reviews
May 21, 2020
Excellent service, Lillian went above and beyond to fix my keyless key which turned out I probably could have done but she took care of it! Thanks! my keyless key which turned out I probably could have done but she took care of it! Thanks! More
by ELIZABETH.GWINN
Verified CustomerEmployees Worked With
Lillian Juárez
May 20, 2020
Great Service Representative Adam was very professional. The customer service was great, I've been in Sales/ Customer Service for many years, it's a good f Service Representative Adam was very professional. The customer service was great, I've been in Sales/ Customer Service for many years, it's a good feeling when you're on the other side of the counter and someone cares. More
by tonyamanney
Employees Worked With
Adam Khamsot
May 19, 2020
I had a great time! Didn’t quite know what color I wanted until I saw it and John was really nice showing all the different features on the cars. I’m super excited about my new car and can’t thanks everyone until I saw it and John was really nice showing all the different features on the cars. I’m super excited about my new car and can’t thanks everyone at Volkswagen of Downtown Chicago enough! More
by Kelsey P.
Employees Worked With
Bill Prince, John Sheehy
May 19, 2020
Great experience. Friendly customer service, car ready 30 min earlier than anticipated. Well informed about the services required and not pressured into over servicing car. min earlier than anticipated. Well informed about the services required and not pressured into over servicing car. More
by ASHLEY.FETTERMAN
Employees Worked With
Adam Khamsot
May 19, 2020
I had an amazing experience at the dealership! Theres amazing staff who helped me find the car of my dreams! I highly recommend this dealer! amazing staff who helped me find the car of my dreams! I highly recommend this dealer! More
by Ana Araya
May 18, 2020
10k mile inspection Great experience with my one-year maintenance check-up. The service was friendly and the process was really easy. I would definitely bring the bar bac Great experience with my one-year maintenance check-up. The service was friendly and the process was really easy. I would definitely bring the bar back in for add'l services. More
by JONATHAN.HERBERT
Employees Worked With
May 16, 2020
great experience Angie did a great job helping us find our new manual black Jetta. This is not an easy task. She worked around our schedules to make buying a new car d Angie did a great job helping us find our new manual black Jetta. This is not an easy task. She worked around our schedules to make buying a new car during covid19 easy. More
by barbara
Employees Worked With
May 15, 2020
VW Service Adam and the team were able to get me in quickly, kept me updated during the repair and finished the work quickly. Great service and would definitely Adam and the team were able to get me in quickly, kept me updated during the repair and finished the work quickly. Great service and would definitely recommend. More
by Athompson14
Employees Worked With
John Sheehy, Adam Khamsot, Miguel Meza
May 15, 2020
Quick, easy and fiar I have multiple great experiences with both sales and service people at Downtown Volkswagen of Chicago. Everyone I've dealt with has been friendly, kn I have multiple great experiences with both sales and service people at Downtown Volkswagen of Chicago. Everyone I've dealt with has been friendly, knowledgeable and gets things done correctly the 1st time around. I have recommended this dealership to friends in the Chicago area. More
by MMILICH
Employees Worked With
Mark Newton
May 15, 2020
Service was performed in a timely fashion, and car was ready to pick up when I arrived. Only complaint was that my service rep was not available to provide paperwork when I arrived. A different service re ready to pick up when I arrived. Only complaint was that my service rep was not available to provide paperwork when I arrived. A different service rep ended up helping me. More
by AHAYES2425
Employees Worked With
Adam Khamsot
