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Volkswagen of Downtown Chicago

Chicago, IL

4.5
2,684 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,684 reviews

June 10, 2020

Service was fine. I was disappointed to pick up my car and see it had not been driven through the car wash. I thought that was standard VW service. More

by RPFERSCHING
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
June 10, 2020

Didnt do much. these guys always say theybhave to REPLACE evevrything. Dont even bother to actually fix anything. all they care about is hiw much they can charge. More

by YOONZAK
Recommend Dealer
No
Employees Worked With
Miguel Meza
June 10, 2020

They charged me 2400 for sunroof replc, 1200 for brake pads, 1200 for control arm bushing, overall 7800. Which is overpriced for sure. I think because i am asian they thought i wont know much about cars. More

by YOONZAK
Recommend Dealer
No
Employees Worked With
Miguel Meza
Jul 14, 2020 -

Volkswagen of Downtown Chicago responded

Hi Yoonzak. Pricing is set by VW Parts and VW book time. Each dealership can have their own hourly rate which may differ by location but all prices come out of the system using software that only factors the repair represented. We have the ability to help in cases and sometimes VW as a manufacturer will contribute money to repairs as well but I can assure you the software is not biased and neither are we. We love all of our VW customers. Please call me if you have a minute. I would like the opportunity to reviwe your specific repairs with our service director. Please reach out to us and ask for Jessica. Thanks 312-628-4800

June 10, 2020

extremely professional and helpful. Went beyond expectation Bill Dolan made the entire process of having our car serviced as pleasant and transparent as possible. He is an asset to your company and a wonderful More

by LARNAN77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan
June 10, 2020

Bill the service manager and Miguel provided excellent service and seemed to have figured out why my coolant level light was going off. I appreciate them accommodating my service and giving me a loaner ca More

by alexistknutsen
Recommend Dealer
Yes
Employees Worked With
Bill Dolan, Miguel Meza
June 10, 2020

Good experience Migul did a great job explaining what /how/when the service was to be done. I waited for the car and it was ready as promised. Very satisfied. More

by COMMINOSART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sheehy, Miguel Meza
June 08, 2020

Brought my 2019 tiguan to get the mirror looked at and fixed. After the buyimg the part from you guys and the part returned from paint I was informed it was the wrong side mirror. I was then informed I wo More

by harrisrm
Recommend Dealer
No
Employees Worked With
Herberto Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2020

always delivers! Thank you Heberto, VW gives me great service every time. I've been a customer for several years now just from coming to get oil changed. Whenever I b More

by CBRICKHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2020

The customer service is 💯 . The reps explain all work that is done, recommends other service and I like that they let you know if you need it now or if you can wait. More

by VANESSA920
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
June 08, 2020

Miguel Meza and Bill Dolan went above and beyond to make sure my experience was great. Their communication and transparency about my car was fantastic. More

by RYAN
Recommend Dealer
Yes
Employees Worked With
Bill Dolan, Miguel Meza
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