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Volkswagen of Downtown Chicago
Chicago, IL
2,685 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,685 reviews
July 07, 2020
Stress Free. The experience was not like any other. I really enjoyed being at that Dealership. Nick was a pleasure being with. Mr. Freeman should train other employees.His customer service skills are e I really enjoyed being at that Dealership. Nick was a pleasure being with. Mr. Freeman should train other employees.His customer service skills are excellent.Rarely do you find a salesman that makes you as comfortable as he did. More
by RODNEYJMARTIN39
Verified CustomerEmployees Worked With
Nick Freeman
June 30, 2020
Transparent and quick help the service was transparent, open, quick, helpful, and very engaged. service was also patient with me getting all my papers together. most important w the service was transparent, open, quick, helpful, and very engaged. service was also patient with me getting all my papers together. most important was, that I got a rental car, because I had to pick up my daughter later that day. there was no discussio about that possibility and i was very grateful for that. the help was with full understanding of my situation. More
by PETRA.ROGGEL
Employees Worked With
June 26, 2020
Worst customer service I’ve seen. I called for info on a 2011 Jetta and spoke with Ruben. He then directed me to Ian. I spoke to Ian and mentioned i was interested in the specific car. Current price was $12 2011 Jetta and spoke with Ruben. He then directed me to Ian. I spoke to Ian and mentioned i was interested in the specific car. Current price was $12,000, it was rated “Overpriced” on CarGurus. I mentioned how i was from Texas and, with shipping costs, I was comfortable with $11,200. He then proceeded to tell me, in a snobby attitude, how he couldn’t cater to out of town guests and shipping costs. Very rude and not a polite conversation at all but nonetheless, my offer was $11,200 and he said he would get back to me. 4 hours later I call him back where he states that they were firm on the $12,000 price tag. He seemed to have had no intentions of getting back to me and I’m not even sure if he relayed the offer to his manager like he claimed that he would. I stated that I would be willing to do $12,000, full price, that I already had shipping lined up with an external company, but I would like a video sent to me first if possible. He claimed that he would have someone call me with a video in 10-15 minutes. Guess what... no call. 2 days later I see the price then drop to $11,500. Fortunately for myself I didn’t waste anymore time with Ian of VW Downtown Chicago. I found a much better transaction elsewhere where I was provided a live FaceTime video, the seller was very polite, and, if anything, I was given an abundance of information on the car that I never even had to request. Ian definitely lost my business here. It may only be a $500 loss for the dealership and being from Texas, it may not matter to them whatsoever, but maybe it will help others option for another dealership in the area where good and friendly service is valued. When you have a buyer offering full asking price and you ignore them... that’s ridiculous. More
by herbstmg
Employees Worked With
Ian Roth
June 25, 2020
They looks like they listen but is not they do oil change and then dont reset any... nad is the reason why I'm taking the vehicle to service .. they changed oil ? change and then dont reset any... nad is the reason why I'm taking the vehicle to service .. they changed oil ? More
by velazjoseph
Employees Worked With
Adam Khamsot
June 25, 2020
John was very helpful. John made the experience on buying my car very easy. He was very kind and very helpful. He toke care of every detail on my purchase of my car John made the experience on buying my car very easy. He was very kind and very helpful. He toke care of every detail on my purchase of my car More
by doreenfeehrer
Employees Worked With
John Sheehy, Mark Newton
June 24, 2020
Well done efficient Service. Having owned a few cars in my life time, I know what good service is all about. The attitudes and willingness to be of service at this dealership Having owned a few cars in my life time, I know what good service is all about. The attitudes and willingness to be of service at this dealership service department, so far as far as I am concerned, are exceptional. More
by leonpotts
June 24, 2020
Looking for fair and honest I've been dealing with this dealership 6-7 years now. It's nice to feel comfortable and be heard when your leasing or making a purchase. The sales s I've been dealing with this dealership 6-7 years now. It's nice to feel comfortable and be heard when your leasing or making a purchase. The sales staff and service staff are outstanding. I've leased 2 Tiguans and fell in love with with my 2016 and purchased it. Joanna in sales and Herberto always take good care of me. More
by J.FALCO
June 24, 2020
5k mile service the service took a little longer than expected. i am done with my review, i do not have any more words to write in it. the service took a little longer than expected. i am done with my review, i do not have any more words to write in it. More
by NFMP67
Employees Worked With
June 19, 2020
Continued Satisfaction I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure of working with Miguel several times and he's super accommodating, relaxed, and knowledgeable. Would recommend for sure. More
by Thomasthejung
Employees Worked With
Miguel Meza
