Volkswagen Santa Monica
Santa Monica, CA
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334 Reviews of Volkswagen Santa Monica
I love my new Golf . So glad i chose Volkswagen Santa Monica. Great price , great customer service and great warranty. I had a wonderful experience and Mr. Arsh Rostaie was really really helpful. Monica. Great price , great customer service and great warranty. I had a wonderful experience and Mr. Arsh Rostaie was really really helpful. More
THANK YOU to Bridget Stennis and VW Santa Monica for the smoothest car deal I've ever experienced! I would give my highest recommendation to you for anyone in the market for a new or used VW. smoothest car deal I've ever experienced! I would give my highest recommendation to you for anyone in the market for a new or used VW. More
Santa Monica VW is by far the best dealership I dealt with in LA. They were helpful, professional, knowledgeable. I visited 5 other VW dealerships in LA, avoid the Alhambra VW at all costs. Than with in LA. They were helpful, professional, knowledgeable. I visited 5 other VW dealerships in LA, avoid the Alhambra VW at all costs. Thank you to Chris Weller! More
I worked with Jett Richard and she was fantastic! I got a fair price and it wasn't a high pressure sell. Very laid back and comfortable environment. I will definitely be recommending Jett to friends. She's b fair price and it wasn't a high pressure sell. Very laid back and comfortable environment. I will definitely be recommending Jett to friends. She's been there for 10 years and she knows what she is doing! More
Sales Person - Bridgette Richard (Jette) Where do I Sales Person - Bridgette Richard (Jette) Where do I begin?! From my first call to the moment I got the keys to my beautiful VW Jetta it was nothi Sales Person - Bridgette Richard (Jette) Where do I begin?! From my first call to the moment I got the keys to my beautiful VW Jetta it was nothing but an extreme pleasure to work with this dealership and particularly Ms. Jette! She was single handily the BEST SALES PERSON I have ever met in any sales experience (and I was a sales person myself for years so I know a good one when I see it). My situation was difficult as I am an expat here in the USA who only moved here less than 6 months ago and already had issues trying to get a car with another car broker. She and the team at VW Santa Monica made sure I got the best deal possible, they worked hard to get me the lease term that worked with my visa, made sure I understood everything and Jette threw in the sunroof option for no extra cost (which I really wanted!!). It was a hassle free experience that was the most pleasant surprise. From all the bad things I’ve heard about dealerships and car sales people I was really skeptical before calling them, but from the moment I spoke to Jette she reassured me everything would be fine and everything was more than just fine. Especially since this was the first time I got a car all on my own I was guided through this process better than I could have ever expected. The dealership itself is great. Everyone I met there was an absolute delight and they work hard to work with you. I give my highest recommendation for this dealership and more than anyone to Ms Jette! She is seriously the best and I can’t stress enough how much of a DELIGHT she is to work with. She will make you feel special and make this whole experience easy and fun as it possibly can be!!! I could not be happier that I got my car from Santa Monica VW and more than anything from Jette specifically. If you need a car or looking around, look no further because from everywhere I’ve been this is seriously the best dealership I’ve ever been to and they will treat you like royalty. Make sure you ask for Bridgette “Jette” Richard and be prepared to have the greatest car buying experience EVER! More
As a recent college grad who was very anxious to be leasing her first car, I can safely say that Bridgette "Jett" Richards was truly wonderful in making the process appealing, fun, and informative! I f leasing her first car, I can safely say that Bridgette "Jett" Richards was truly wonderful in making the process appealing, fun, and informative! I felt very comfortable around Jett and her manager, who helped me get a great deal on a new Jetta S with the college grad program. Even better, she was able to throw in a sunroof for me for no extra cost! It was overall a terrific experience made better by Jett, who connected with me throughout the process and made me feel totally comfortable. If you or a loved one is looking for a new car, do the following: head to Santa Monica VW, ask for Jett, and begin the process! More
Always have a great experience. From the professional manner that Andrew explains the procedure and the options. One time in particular I shopped around looking for the best deal on tires, after getting manner that Andrew explains the procedure and the options. One time in particular I shopped around looking for the best deal on tires, after getting prices at several tire stores I went back to Andrew and found that the prices were lower at the dealership. All I could say is that I am very pleased with the dealership and especially Andrew Neal. More
This review is for Bridget Stennis, Fleet Manager at VW Santa Monica. When I found the car I wanted on the dealership's website, I thought it would be helpful to poke around the Internet and see which sal Santa Monica. When I found the car I wanted on the dealership's website, I thought it would be helpful to poke around the Internet and see which salesperson I should speak with. There seemed to be a general consensus that Bridget was the person to go see and I'm so glad that I did my homework. Bridget was fair, to the point, and very responsive to my questions. I never felt pressured or rushed and Bridget did all she could for me to get me into the car I wanted at a price I could afford. I've purchased a lot of cars in the past, but this was by far the easiest deal I've ever made. So if you've stumbled on this review in an effort to find a solid salesperson at the dealership, just go hit up Bridget at VW Santa Monica and thank me later. More
This dealership is a fraud. Was going to buy a car, gave them all our info, arranged shipping to another state spent 3 days on details and was told they had made a mistake and accidentally sold the car at a them all our info, arranged shipping to another state spent 3 days on details and was told they had made a mistake and accidentally sold the car at auction. And they told me via email. Didn't even have the professionalism to call me. We are concerned as they took our info that this may be a fraudulent sales situation. I have everything in writing. Either they are fraudulent or incompetent. Who sells a car at auction for less money than to a customer who was going to pay cash. I would stay away from this dealership, they are sketchy. More
Mark Shapiro was great from the first time I visited VW SM. I explained to him my interest in the GTI and Golf-R. He did not hesitate to take me and my friend on a test drive of both cars while explaining SM. I explained to him my interest in the GTI and Golf-R. He did not hesitate to take me and my friend on a test drive of both cars while explaining all aspects of the cars themselves and the VW deals and service. I could tell that he really loved the cars and was very experienced both as a driver and salseperson. I could also tell that he was up to date with the technology in the cars and was readily giving his honest opinion. I got back to Mark by email with the specific specs I was looking for in a GTI and he found the ideal one for me. All the options I want with a great price tag and a perfect condition certified car. I felt very comfortable going back to VW SM and purchasing the car without really looking elsewhere because Mark had found the ideal car for me and had given me honest advice even regarding my own financial decisions. After purchasing the car, Mark actually gave me a loaner while he made sure all details were taken care of, even tiny scratches on the rear bumper and normal wear on the rims. In addition to Mark Shapiro, everyone else at VW SM was very nice and helpful, including Cy and Arun. More