Villages Subaru

Great service. I waited for my vehicle and the waiting room is well equiped for customers. The communication between the service department and I was top notch. I waited for my vehicle and the waiting room is well equiped for customers. The communication between the service department and I was top notch. Thank you. More

Excellent service and friendly, very knowledgeable representatives. We especially appreciate the video of the inspection representatives. We especially appreciate the video of the inspection More

Making a service appointment does no good. I was put into a cue as if no appointment existed. From the time I got there to the time I left over 2 hours expired for a simple oil change. The se I was put into a cue as if no appointment existed. From the time I got there to the time I left over 2 hours expired for a simple oil change. The service person had no empathy or cared about the time I waited. I don't intend to return to this dealership for future service work. More

Really appreciate everyone and their super hard work here! Super timely and down to earth here! Super timely and down to earth More

Justin is very knowledgeable, friendly, and trustworthy. The services were done fairly quickly considering we didn’t have an appointment. We loved everything about this experience except for the extra charg The services were done fairly quickly considering we didn’t have an appointment. We loved everything about this experience except for the extra charges tacked on for using a credit card. We opted to pay in cash, but don’t always have thousands (plural) if dollars ready to pull from the bank in a moment’s notice. I find the practice of charging extra tacky—perhaps a reframe could shift my opinion. Maybe offer a discount for cash paying customers so those using credit cards don’t feel punished? More

I’m to get a call back on cracked navigation to be replaced, I’ve left 2 messages and no one is calling me back- also saying this 7month new car crack may not be covered under warranty. It would be $$ replaced, I’ve left 2 messages and no one is calling me back- also saying this 7month new car crack may not be covered under warranty. It would be $$3400. To fix out of pocket. That’s insane it’s a car defect that needs to be covered. No impact happened it just started to crack. More

VERY PROFESSIONAL . HAD THE CAR AND THE PRICE I WANTED. SEE YOU IN THE FALL FOR A OIL CHANGE. HAD THE CAR AND THE PRICE I WANTED. SEE YOU IN THE FALL FOR A OIL CHANGE. More

Adam (sales rep) and Mike (manager) are liars, dishonest, unprofessional, and impatient. Very quick to make a sale, instead of providing honest information in order to make an informed decision. I feel very unprofessional, and impatient. Very quick to make a sale, instead of providing honest information in order to make an informed decision. I feel very betrayed and taken advantage of. I found out afterwards they made up income when they asked to run my credit to get me approved. I spoke with Mike, their leader and he either didn’t believe me or he supports this kind of shady sales tactics. Either way, I traded into a VW Atlas. I feel way better doing business with honest people. I’ll be reporting Subaru to Attorney General and DBPR. More

GOOD: service was completed as expected. Team was professional. No attempt to up-sell. BAD: Attempting to actually speak to a service advisor (not at a call center) to schedule and ask Team was professional. No attempt to up-sell. BAD: Attempting to actually speak to a service advisor (not at a call center) to schedule and ask a couple questions was very difficult, so I just scheduled online. When I got there, they seemed disorganized. My service coupon was not applied to final bill, I noticed when I went to pay, and had to remind them. Total cost was not presented to me prior to proceeding with work. My appointment was scheduled for 11:30, and I was waiting there for it to be done. Car was taken in almost 2 hours later. More

Christian was the best . Highly recommend Villages Subaru for sales and service . Thank you very much Villages Subaru Highly recommend Villages Subaru for sales and service . Thank you very much Villages Subaru More