Michael Keegan Jr

This dealership and especially the salesperson were excellent. My main concern was that it took 4 months for delivery of my vehicle. When the option of ordering the exact vehicle I wanted was presented excellent. My main concern was that it took 4 months for delivery of my vehicle. When the option of ordering the exact vehicle I wanted was presented, I felt that we could have started that process at least 6 weeks earlier. Our salesman, Justus Lester, is not listed in your survey. We purchased 2 new vehicles in 4 monthes through Lester. He was always responsive and professional. More

by huck6004 Verified Customer Verified Customer

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Everything was perfect. Service was great like always, I'll recommend oil change and love the complimentary wash Service was great like always, I'll recommend oil change and love the complimentary wash More

by lolac131 Verified Customer Verified Customer

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Noce people great service really good negociators and Fair deals , I really recomend this dealership Fair deals , I really recomend this dealership More

by carlinhospaiva Verified Customer Verified Customer

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The sales man was vary personal and took good care of us and was vary professional and was vary professional More

by dnies125 Verified Customer Verified Customer

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Easy transaction. Low pressure sales are always best. Ricardo was very knowledgeable and personable. Great dealership. Amazing car. Thank you. Low pressure sales are always best. Ricardo was very knowledgeable and personable. Great dealership. Amazing car. Thank you. More

by gchanks Verified Customer Verified Customer

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What a pleasant experience working with Adam has been. He was patient and understanding an we didn’t have to jump through any hoops or play the back and forth game. I explained what we wanted and he made He was patient and understanding an we didn’t have to jump through any hoops or play the back and forth game. I explained what we wanted and he made it happen! More

by samgoo18 Verified Customer Verified Customer

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Villages Subaru is not a reputable dealer. On 02/02 we upgraded a 2025 Forester Limited Hybrid for a 2026 Forester Touring. Villages Subaru sold me a $1147.00 Paint and Fabric warranty on my 2 On 02/02 we upgraded a 2025 Forester Limited Hybrid for a 2026 Forester Touring. Villages Subaru sold me a $1147.00 Paint and Fabric warranty on my 2025 Subaru. They told us it was mandatory, yet after the sale when we got the contract it stated that the warranty was definitely not needed for the sale. I requested a refund and was told it was non refundable. I filed a complaint with the Better Business Bureau and Mike Keegan said the refund was being processed, so BBB dropped the complaint, but the money was not refunded. The Paint and Fabric warranty is only for one year and covers only scratches that do not have exposed undercoating and the dents coverage is only for 4” or less that can be popped out with a bathroom plunger. The fabric coverage does not apply to damage caused by customer, but only normal wear and tear or fabric defect for 1 year which would be covered by your warranty anyway. So this warranty is basically worthless. They still tried to push this warranty when I bought my 2026 Subaru until I showed them the contract from my 2025 purchase. They said they were not aware of the non mandatory clause. The Paint and Fabric is pure bonus profit for the dealer. The same with Vehicle Prep for $1,200 which consists or a car wash and vacuum. Subaru pays dealers a fee for this service when the vehicle is delivered. RJ Robinson, the General Sales Manager sold us a 7 year 100,00 mile Gold Plus Warranty for $3,100, yet we had requested a 7 year 70,000 mile $2,100 policy like we had on our 2025 Subaru. RJ told us that the 70,000 mile warranty was only for used cars, which we found later was false. We have requested a refund and have been told it takes 2 to 3 months, We inquired as to 2 year free free oil changes shown on Subaru Corporate website and were told Villages Subaru did not have a policy for that. Yet on 02/10 RJ sent me an email advertising a special that all new purchases for February that entitled all new car buyers to receive 2 years free oil changes and a Lifetime Warranty. I responded to the email and asked when would we get our 2 year free oil changes and Lifetime Warranty. He answered back that we bought our vehicle on 02/02 and the the Subaru Calendar for January ended on 02/03 , so technically he claims we bought our new car in January and were not eligible. So Subaru has a calendar that is different from the rest of the world? Sounds like a bait and switch plan to lure in new buyers then to be told that the vehicle they bought was not covered for some technicality, since the promotion was never posted on Subaru Corporate or Villages Subaru website. More

by klemanndjk Verified Customer Verified Customer

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Great job and people Very professional team Service center team was very helpful and friendly and considerate center team was very helpful and friendly and considerate More

by dojozeff Verified Customer Verified Customer

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Best experience at buying a car we’ve ever had. We would purchase again from this dealership We would purchase again from this dealership More

by fnannarone Verified Customer Verified Customer

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It was a pleasure to work with Adam. The deal was i Easy. The manager made it happen and I am happy. The deal was i Easy. The manager made it happen and I am happy. More

by DANCING.PATTY Verified Customer Verified Customer

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