Valenti Audi

This is one of the worst dealership I have ever deal with I have had VW and AUDI all my life, first AUDI I bought was in Germany in 1974, so I really committed to the company. I tried several times to work wi I have had VW and AUDI all my life, first AUDI I bought was in Germany in 1974, so I really committed to the company. I tried several times to work with Valenti and honestly they do not care about the customers. Last time I contacted them about the car, they called me and I made an offer to start with and when I went there that day to talk with them, they told me that the car was sold the night before. then they told me, there is nothing else they can do for me because the offer I made was too low for them. I guess they have enough sales that no one matter. More

Alan was courteous, knowledgeable and professional. Alan exceeded our expectations. All the staff was friendly and worked like a team. We got a great vehicle and a terrific deal Gave us lots of extra Alan exceeded our expectations. All the staff was friendly and worked like a team. We got a great vehicle and a terrific deal Gave us lots of extra goodies...roof racks, rubber mats, key chains etc. The test drive was a wealth of knowledge and information really sold me on the vehicle. Great experience go see Alan! More

Purchased AUDI Q5 Very pleasant experience. The salesman was very thorough in explaining all aspects of the car. We traded in two cars and felt we got a fair deal. Very pleasant experience. The salesman was very thorough in explaining all aspects of the car. We traded in two cars and felt we got a fair deal. More

Quite simply - terrific Our Saab was getting old, real old, and my husband wanted the impossible… a car with a manual transmission, heated power seats and a moonroof that wa Our Saab was getting old, real old, and my husband wanted the impossible… a car with a manual transmission, heated power seats and a moonroof that wasn't black. I scoured the internet, read review after review and was about to give up when I found the perfect car at Valenti Audi. Although Valenti is not in our immediate area, I called and was lucky enough to speak with Alan Sholtis. My husband was in Denver but after speaking at length with Alan , I was able to hold the car until he could see it. And then it snowed, and Alan still held the car. No problem, no pressure. I bought a car for myself earlier in the year, and I could have saved myself a lot of grief had I gone to Valenti. My experience was a nightmare on steroids. Valenti on the other hand, is a dealership that knows how to treat people. No game playing. No sitting around for hours while the salesperson talks to this person, and that person. Straight forward and professional. When we went out for the test drive, which with my husband can be a tad scary, Alan asked a simple question I had not heard from other dealers, "Was the test drive long enough? Do you need more time?". And he knew the car, really, really knew the car. There was no question he couldn't answer. My husband bought the car on the spot and we drove it home the same day. He loves the Audi so much that he doesn't miss the Saab. Ok, it is so powerful I do see a speeding ticket in his future. But after all the horrible experiences I have gone through with my car, it is truly fabulous to experience consummate professionals. More

Amazing customer service Valenti did a major repair on our Q5 at their cost after pleading our case to Audi corporate. The level of professionalism and integrity in all the p Valenti did a major repair on our Q5 at their cost after pleading our case to Audi corporate. The level of professionalism and integrity in all the people we dealt with at Valenti Audi was not to be believed. This dealership obviously strives to achieve customer satisfaction and just plain old "doing the right thing". Paolo, who was our main contact in service, was always available to answer our questions and helped us through the process. We will certainly be looking to do business again with Valenti at the end of our lease, as we have tremendous trust and confidence in them. Great dealership! More

Great Dealership Matt Degruttola was very helpful and patient when I came in at the end of the day recently, to look at two Audi's. He stayed open late for me and wa Matt Degruttola was very helpful and patient when I came in at the end of the day recently, to look at two Audi's. He stayed open late for me and was very good with follow-up later in the week. He was knowledgeable and professional, and overall made the experience great! More

Purchased CPO Allroad Valenti was great. We got there at about 4pm on a Saturday to look at the vehicle we wanted after finding online. By evening we had reached a deal for Valenti was great. We got there at about 4pm on a Saturday to look at the vehicle we wanted after finding online. By evening we had reached a deal for price and my trade-in value. Scott Brouard worked with us and stayed late to finish the transaction so that we could leave complete, extra mile. Best experience I have had thus far at a dealer. More

The drive from Boston was well worth it I was in the market for a Q5 and it just so happened that Valenti had the car I was looking for. I called and was fortuitously introduced to Jim Henr I was in the market for a Q5 and it just so happened that Valenti had the car I was looking for. I called and was fortuitously introduced to Jim Henry, and we started to work a deal over the phone. Jim was very professional and knowledgeable and I felt very comfortable essentially commiting over the phone- after driving 3 hours, Jim had everything ready to go and the car was exactly as advertised. We worked through the rest of the details of the deal, and Jim successfully maintained my trust and confidence (which is not easily bestowed) despite some back-and-forth over the value of my trade. I couldn't be happier with my experience with Jim and the rest of the staff at Valenti- I wouldn't hesitate to work with them again despite the distance! More

Outstanding service for an out-of-state sale The service I received from both Matt (sales executive) and Jay (Internet Manager) was superb. They both went out of their way to answer my seemingly The service I received from both Matt (sales executive) and Jay (Internet Manager) was superb. They both went out of their way to answer my seemingly endless questions, which was sometimes a daunting process since I am five hundred miles away from their dealership. The impression I got from them was of a dealership that is truly first class and service-centered. Matt honorably fulfilled every promise he made to me during this long remote process and then some more to solidly exceed my expectations. So five stars go to these outstanding individuals and to commitment to customer service. The overall experience gets 4 starts rather than 5 stars only because this remote sale on a used car fell apart at the last minute due to a disagreement on the purchase terms & conditions. However, I strongly recommend both Matt and Jay at the Valenti Autocenter, and it seems that they reflect a strong corporate culture of customer service that is also representative of others at this dealership. More