Valenti Audi

Price switching At first diligent in email responses. Inquired about a car, salesman agreed on a price just to change it when ready to buy. Possible causes: pricing At first diligent in email responses. Inquired about a car, salesman agreed on a price just to change it when ready to buy. Possible causes: pricing switching or fumbled communication, you choose which one is worst...Later, tried to convince about not being at fault, even in the presence of an email thread. NOT RECOMMENDED! Lost any trust from a serious buyer...Beware. More

Makes car buying a pleasure I found a used Porsche Cayman on Autotrader.com and emailed the dealer, Valenti Motors, that was on a Sunday night. Bright and early Monday morning i I found a used Porsche Cayman on Autotrader.com and emailed the dealer, Valenti Motors, that was on a Sunday night. Bright and early Monday morning i had a personalized email from Matt Degruttola sitting in my inbox asking me if I needed any more information on the car. We worked a deal and within 24 hours all of the paperwork was worked out and I had a plane ticket to CT for friday night. They had a driver waiting at my airport hotel Saturday morning who drove me to the dealership and i was on my way back to Florida within an hour. Never in my life has been buying a car so easy and so pleasurable an experience. Everyone at the dealership was so nice that my wife and could hardly believe we were actually in the process of buying a car. I highly recommend this place and i will be watching their inventory just in case i get an urge to buy something else. Amazing...buy here if you have a chance. You will NOT be disappointed. More

Refreshing I want to commend Paul Blaine for being the epitome of what great customer service looks like in the automotive service industry. Paul not only helped I want to commend Paul Blaine for being the epitome of what great customer service looks like in the automotive service industry. Paul not only helped problem solve a warranty issue that I had with my vehicle but he went above and beyond in ensuring that I was taken care of properly. As with most people who have written reviews on this website, this wasn't my first rodeo ride experience with an auto dealership's service department. I've dealt with many luxury brand shops including BMW, Infiniti, and Mercedes and have to say that while many of the experiences that I had were positive, the one I experienced with Paul at Valenti Audi was by far the BEST. I purchased a 2012 CPO Audi Q5 back in February 2014 from this dealership. Now mind you, I live in PA and this dealership is located in Watertown, CT - about 200 miles away. I have an Audi dealership located about 15 miles from my house however when I approached them with my issue they turned their backs on me - needless to say they have lost a customer for life, but that is another story or review. So what was the issue? Well, I took my newly purchased car to this "other" Audi dealership a couple of weeks ago because I was experiencing excessive brake squealing in the front brakes and had a strange odor permeating from what appeared to be the air filter cabin. Minor issues right? So they put the car up on a lift, applied some sort of dampener to the front brakes and - get this - sprayed lysol inside the cabin under the air filter. They called me over to take a look at the car while it was up on the lift. They stated to me that 3 of the tires had dry rot cracks down the center grooves. These tires were manufactured 6/12 - about two months before they were installed on the car. Mind you I had purchased the car with 13200 miles on it and I had about 14700 on it when I had it looked at. I only drove the car on weekends since I purchased it - a total of about 1500 miles in 4 months. So needless to say, how and why were the tires dry rotted after less than 15K miles? I asked the service advisor what the next steps were and she told me that there was nothing that they could do for me. Huh? They told me that I would need to replace all three tires since they were dry rotted. It would cost me about $1100 with labor. Huh? I just spent 40K on this CPO car 4 months ago and had driven about 1500 miles in that time period. No way was I going to pay another $1200. So I contacted Paul at Valenti and after speaking with him initially he stated that the "other" dealer should be working with their Bridgestone tire rep to look at a warranty claim and have the tires pro-rated and replaced since they were clearly defective. I even gave the "other" dealers service advisor my phone to talk with Paul so he could walk her through the process. The advisor told me that she would have to speak with her service manager and call me back. So I left and by the way the next day the odor reappeared...I did not hear from the advisor for a few days so I decided to contact her. She stated that there was nothing that she could do for me. She then transferred me to her service manager, "Jim". Jim proceeded to tell me that there was nothing that he or his dealership could do for me and that I would have to work directly with Bridgestone to get resolution to my issue. I asked about the CPO process and the Audi experience that I was confused about and clearly not getting. I mean, I get these nice catalogs with expensive merchandise and trinkets from Audi making me feel special yet the minute I have an issue with my car and take it to a dealer I become a burden. Jim told me that there was no margin in tires and that the workload for him to deal with this was not worth the return. I was appalled to say the least. No margin? How about customer service? Well that was my initial Audi Service experience. So I called Paul at Valenti Audi back, explained the situation to him, and he immediately went to work in helping me resolve my issue. He contacted his Bridgestone tire rep and ordered new tires to be delivered to his shop. The only thing that I had to do was take the day off yesterday and make a 400 mile round trip to Valenti to have the tires replaced. Once I arrived there Paul took care of me. He was friendly, supportive, and genuinely concerned about my situation. He even replaced the air filter for me (at a nominal charge) and by the way the odor is gone...He was willing to take a hit of about $900 with the warranty folks to satisfy a customer. Now I believe that he'll make most of that back through the claim process but nonetheless, he restored my faith in Audi. He did the right thing for the customer and for that, I am truly grateful to have met and worked with Paul Blaine from Valenti Audi. Paul, you are awesome! More

Jim really understood my bottom line needs and numbers and followed up with me a few months after my initial reaching out to him. He found the car I wanted and got my payment where I needed it to be. Ef and followed up with me a few months after my initial reaching out to him. He found the car I wanted and got my payment where I needed it to be. Efficient and timely negotiating and had the car the next day-- sent him a referral already. More

Contacted Jim Henry regarding a 2013 S4 last week. I am from the Boston area and have plenty of Audi dealerships nearby, however after numerous conversations with Jim, it was obvious Valenti & Jim were a s from the Boston area and have plenty of Audi dealerships nearby, however after numerous conversations with Jim, it was obvious Valenti & Jim were a step above the others. Jim was honest and responsive throughout the sales process. I ended up driving 2.5 hours to Watertown, CT primarily due to the level of service I received just via phone conversations. When I arrived at the dealership, the level of service continued with Jim and his Business Manager. The process was straight forward and there were no gimicks or last shots at squeezing some more money out of you. I highly recommend Valenti Motors and look forward to doing more business with them. More

John and Dave worked feverishly to find us the perfect car in the right price range. It was a great experience. We have been with Valenti for 15yrs + and will continue for many years to come. Thanks g car in the right price range. It was a great experience. We have been with Valenti for 15yrs + and will continue for many years to come. Thanks guys, Lisa and Mike Watertown, CT More

Read some good reviews online about Valenti Audi of Watertown so I decided to check them out. Matt greeted us at the door and grabbed the keys to the car I was interested in right away so we could take Watertown so I decided to check them out. Matt greeted us at the door and grabbed the keys to the car I was interested in right away so we could take a look. He was very knowledgeable and pointed out many cars on the lot that fit our needs. We had a great experience with the staff and found a beautiful car, so we decided to join the Valenti Audi family. They worked with us every step of the way to make the purchasing process a joy. Thanks to Matt and Valenti Audi for the great experience! I would recommend them to anyone! More

This is our first experience in actually purchasing an Audi. We came very close twice before but did not seal the deal so to speak. This time we did and we are so thrilled with the car, the dealership and Audi. We came very close twice before but did not seal the deal so to speak. This time we did and we are so thrilled with the car, the dealership and the whole experience. Jim was exceptional. The dealership was great to work with and we just couldn't be happier. They deserve an A+++++. Sincerely, Georgianna & Clement Passariello (Two very satisfied customers)!!!!!! More

We recently purchased a 2013 Audi Q5 from Valenti and returned to Jim because of the great service he provided to us in the past. Jim is very knowlegeable and always made time to meet with my wife and returned to Jim because of the great service he provided to us in the past. Jim is very knowlegeable and always made time to meet with my wife and I and answer any questions we had. He gave us insightful recommendations and made selecting a trim level less of hassel. We told Jim that we were interested in a 6cyl model; when one was not available on the lot, Jim pulled the last remaining 6cyl off the show room floor for us to drive. When we finally purchased the car, he had our Audi Conncect all set up along with all the other vehicle settings. Jim always delivers a great customer service experience from start to finish. This is the third car we've purchased from Valenti and our second with Jim. We would recommend Jim to our closest friends and family. More

I drove two hours from Queens based on a phone conversation with Robin to swap my Audi TT for a pre-owned Audi A4 they had available. The condition of the car was perfect and exactly as described conversation with Robin to swap my Audi TT for a pre-owned Audi A4 they had available. The condition of the car was perfect and exactly as described. Robin was great to work with and was able to get me a very good deal on the trade. He was very straightforward throughout the process. He took the time to show me all the bells and whistles of my new car and even recommend a good restaurant to eat at before the drive home. It was definitely worth the drive. More