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Val Ward Cadillac Inc
Fort Myers, FL
1,241 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 9-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,241 reviews
March 16, 2026
Service rep great but they broke my tire sensor and still broke needs to be repaired or replaced broke needs to be repaired or replaced More
by cdozier
Verified CustomerEmployees Worked With
March 14, 2026
Jeff Miller is very kind, not pushy or aggressive, but informative, thoughtful and has ya felling like family. informative, thoughtful and has ya felling like family. More
by michael@citygateswf.org
Employees Worked With
March 08, 2026
Val ward is my go too for my 2014 SRX, they are always up front with my needs when it comes to my car. Easy to make appointments and the reps are helpful. front with my needs when it comes to my car. Easy to make appointments and the reps are helpful. More
by dmkelly963
Employees Worked With
March 08, 2026
Very efficient service department. Have great confidence in them. Jane is the best. They were able to diagnose and repair when others did not. Have great confidence in them. Jane is the best. They were able to diagnose and repair when others did not. More
by bpatrick16
March 07, 2026
Junk fees ,up charges. Charges for ,shop,supplies as in paper floor mats that don't work charges should not be there,extra profit Charges for ,shop,supplies as in paper floor mats that don't work charges should not be there,extra profit More
by PCULLEY
Employees Worked With
March 06, 2026
Very efficient and speedy completion of service. Personnel were friendly and knowledgable. Will return again. Personnel were friendly and knowledgable. Will return again. More
by JEC115
March 04, 2026
I have been going to Val Ward Cadillac to service my XT5 for 2 years. Jane is great to work with and provides easy to understand, transparent information. The entire team is professional and courteous! for 2 years. Jane is great to work with and provides easy to understand, transparent information. The entire team is professional and courteous! More
by VORELHOUSEHOLD
Employees Worked With
March 01, 2026
My experience is always pleasant, and professional. The staff treats me like a Cadillac owner should be treated. The staff treats me like a Cadillac owner should be treated. More
by ksraposa
Employees Worked With
February 21, 2026
Everyone is so kind, friendly and helpful. This was the 2nd time I had my car serviced and I’m so grateful that Val Ward Cadillac is my service center. This was the 2nd time I had my car serviced and I’m so grateful that Val Ward Cadillac is my service center. More
by abfab57
February 18, 2026
The best service center experience that I have ever had with a car dealership. From drop off to pick up, everyone was professional and knowledgeable. We had some challenges with needing to order a part so with a car dealership. From drop off to pick up, everyone was professional and knowledgeable. We had some challenges with needing to order a part so it didn’t get resolved but I know they did everything they could and will fix it once the part is in. More
by juli1
Employees Worked With
Chris and the lady that has Bob the bunny.
