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Val Ward Cadillac Inc
Fort Myers, FL
1,036 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,036 reviews
June 23, 2025
* everything was great . .. ***** Except either the mechanic or whomever brought vehicle from mechanic into the bay for me to drive out..... Put their greasy / dirty arm on .. ***** Except either the mechanic or whomever brought vehicle from mechanic into the bay for me to drive out..... Put their greasy / dirty arm on my door arm rest. * My brand new Escalade with very light / cream colored leather. They did clean if for me and apologized but I was extremely pissed off. So I would advise them strongly not to do such in the future ... aka Use Their Brain and be Respectful to your customers vehicle. Karina was wonderful again apologized and fully understood my issue.... but it was it was not her fault / she did not do it. You should ask her who did it and address it directly with them. More
by kellychase1
Verified CustomerEmployees Worked With
June 22, 2025
The service advisors at the dealership are always friendly. They keep me informed as the work is being done. friendly. They keep me informed as the work is being done. More
by AMYANDTOMPOKORNY
Employees Worked With
June 22, 2025
Sam Vince was amazing. From the time we started looking at the vehicles, he met every need. It was the best experience I've had in purchasing a vehicle. I highly recomme From the time we started looking at the vehicles, he met every need. It was the best experience I've had in purchasing a vehicle. I highly recommend you make a visit. More
by GRAHAM.DJ
Employees Worked With
June 21, 2025
Very pleasant experience ! ! All the people we can in contact with and obviously the Manager were very helpful and knowledgeable. Comfortable and ralaxing no pressure selling mu ! All the people we can in contact with and obviously the Manager were very helpful and knowledgeable. Comfortable and ralaxing no pressure selling much appreciated. Will recommend to any of my friends More
by Eddy
Employees Worked With
June 21, 2025
Everyone is concerned and attentive particularly Karina Gomez. That also goes for all the workers when you first bring your car in for service. They actually remember who you are. Gomez. That also goes for all the workers when you first bring your car in for service. They actually remember who you are. More
by maria.steinmetz42
Employees Worked With
June 20, 2025
The service gentleman was very, very thorough and very polite. It was a pleasure to have him to fix the problem with my Cadillac. I would recommend him for anything. polite. It was a pleasure to have him to fix the problem with my Cadillac. I would recommend him for anything. More
by jlc4043
Employees Worked With
June 20, 2025
ValWard is the ultimate best service I've ever had. That's why I keep going back to buy. Jane & Dave are superior. Miss Dan he was a staple there for sure. That's why I keep going back to buy. Jane & Dave are superior. Miss Dan he was a staple there for sure. More
by LISA@FUSION-WELDING.COM
June 20, 2025
Awesome customer service. Jane is exceptional. Always explains in detail what needs to be done! Jane is exceptional. Always explains in detail what needs to be done! More
by nshelton2013
Employees Worked With
June 20, 2025
Jamie is usually my service advisor but was off the day I came in. Karina took great care of me so as always, the service was great. came in. Karina took great care of me so as always, the service was great. More
by newXT5
June 20, 2025
Had a little issue with my son and his finance, He was told he was all set with finance and sold his car and then found out he wasn’t. He ended up buying a Tesla instead of a Cadillac told he was all set with finance and sold his car and then found out he wasn’t. He ended up buying a Tesla instead of a Cadillac More
by angelaandstef
Employees Worked With
