Universal Mitsubishi

Quick service, Excellent staff (Paul and Armen) that diagnoses the issue and resolves it instantly. diagnoses the issue and resolves it instantly. More

Good knowledge and provide friendly customer service. However, it could be faster service during weekdays. However, it could be faster service during weekdays. More

Customer service is great. Staff is very informative, attentive, and flexible. Will definitely go back!!! Staff is very informative, attentive, and flexible. Will definitely go back!!! More

Other then the car I lujesx, the banger Andy was very nice and helpful, but once he secured the vehicle purchase was complete, he went back to his normal self, not knowing the customers who just purchas nice and helpful, but once he secured the vehicle purchase was complete, he went back to his normal self, not knowing the customers who just purchased a car.. he also ran me and my wife’s credit with out our consent. When I talked with Andy over the phone I told him that I would be financing the car they my bank. So when got a notification on my phone alerting me that universal Mitsubishi ran my credit me and my wife were very upset. Keep in mind I had drove from San Diego county to come see the car. More

Service center always helps me with my bmw i purchased from there dealership. The manager Paul is great to me and always takes care of my needs! from there dealership. The manager Paul is great to me and always takes care of my needs! More

Service center was very helpful! Took care of a recall on our 2015 Outlander and were very friendly and timely. Thanks so much! Took care of a recall on our 2015 Outlander and were very friendly and timely. Thanks so much! More

Outstanding! !! Appreciate you, Armen and everyone at Universal Mitsubishi. Armenia always super helpful. Thank you. !! Appreciate you, Armen and everyone at Universal Mitsubishi. Armenia always super helpful. Thank you. More

Exceptional service the service team very accommodating repairs are completed in a timely manner matter repairs are completed in a timely manner matter More

n a time when customer service often feels lackluster—rushed appointments, vague explanations, and a sense of being just another number—Paul at Mitsubishi Van Nuys delivers a level of care and lackluster—rushed appointments, vague explanations, and a sense of being just another number—Paul at Mitsubishi Van Nuys delivers a level of care and professionalism that is truly remarkable. I brought my classic 3000 Spyder in for service, and Paul turned what could have been a frustrating experience into a seamless, stress-free process. From start to finish, he excelled at every single step. Paul listened carefully to my concerns about the vehicle, and took the time to thoroughly explain the service process, ensuring I understood what was needed and why. He coordinated with the service team to provide a detailed inspection, kept me updated with clear and timely communication, and even took care of a few additional issues. When the service was complete, Paul personally followed up to confirm everything. If you’re looking for top-tier service at Mitsubishi Van Nuys, Paul is your go-to. He’s not just a service rep; he’s the gold standard for what customer service should be. Thank you, Paul, for restoring my faith in dealership service departments! I wholeheartedly recommend Mitsubishi Van Nuys for anyone seeking expertise and outstanding care. More

My Service Technician, Armen, was very pleasant and helped to get my son's vehicle serviced. The check in was quick, the appointment time was kept, the service was completed in a timely manner. I also helped to get my son's vehicle serviced. The check in was quick, the appointment time was kept, the service was completed in a timely manner. I also sat in the customer waiting room which was clean and comfortable. More