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Universal Hyundai
Orlando, FL
4,239 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,239 reviews
August 15, 2024
There was a definite lack of transparencey and integrity in the deal. I will not purchase another vehicle from this dealership and do not recommend anyone else do either. in the deal. I will not purchase another vehicle from this dealership and do not recommend anyone else do either. More
by kevinjohnson
Verified CustomerEmployees Worked With
August 15, 2024
The service department NEVER answers! Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous to drive all the way to the dealership just to setup an appointment. I don't recommend buying vehicle from this place because when you need service, you just can't talk to a human by calling on the phone. p.s. I had to "Rate People You Worked With" in order to submit, but since I never got to work with anybody, I give them all a score right in the middle. More
by shawn_collins24
August 09, 2024
I would like to commend the following for: Alexis-compusure Ramesis-clear communication Eddie-sales manners Cesar-Excellent customer service***** Fidel-sales manners for: Alexis-compusure Ramesis-clear communication Eddie-sales manners Cesar-Excellent customer service***** Fidel-sales manners More
by giginewyorker
August 07, 2024
Excellent, professional, great job. Brian is good sales. The installation is clean and comfortable. Thank you Brian is good sales. The installation is clean and comfortable. Thank you More
by Sebastian Montes de oca
August 04, 2024
Good attention, they are very welcoming, they are willing to help, thank you Alexsis for all your help to help, thank you Alexsis for all your help More
by AURA69
August 04, 2024
Christopher was awesome! I live an hour and a half away and had to do the application remote. He took my interest serious. I was able to schedule a test drive with him. When I live an hour and a half away and had to do the application remote. He took my interest serious. I was able to schedule a test drive with him. When I purchased the vehicle I couldn’t take it home since I was alone until two days later. More
by allenvelsorjr
August 04, 2024
Jennifer and Frankie were top notch, very knowledgeable and professional. They were available by text or phone. Simo was easy to work with also extremely professional. Robert Redford from finance was is a and professional. They were available by text or phone. Simo was easy to work with also extremely professional. Robert Redford from finance was is a true gem. He made the closing process stress free and was a delight to talk to during the process. More
by VINIFERA97
August 04, 2024
They were very good and gave me a good price on my trade in, but took forever to get it from detail. in, but took forever to get it from detail. More
by BERRYMIKEE
Employees Worked With
August 03, 2024
The experience I had at universal Hyundai was exceptional. everyone was very welcoming, friendly and very helpful. exceptional. everyone was very welcoming, friendly and very helpful. More
by ALEXHERNANDEZ
