Universal Hyundai

Amazing sales Team, Omar was attentive and extremely kind. All other associates were as kind as Omar. Definitely worth coming back. kind. All other associates were as kind as Omar. Definitely worth coming back. More

Excellent service, will recommend! Arnaldo my sales rep was extremely knowledgeable and helpful all the way . Thank you . Arnaldo my sales rep was extremely knowledgeable and helpful all the way . Thank you . More

Great salesperson horrible manager. Finance guy was great. Manager sent me out the door as if they didn't need my business. Finance guy was great. Manager sent me out the door as if they didn't need my business. More

Process was very quick. Working with Jacob was very easy as well. My wife wasn’t feeling great and we communicated pricing and signed docs throughout the day. We were only a Working with Jacob was very easy as well. My wife wasn’t feeling great and we communicated pricing and signed docs throughout the day. We were only at the dealership for about an hour! Record in my car Buying experience. More

My Sorento is Amazing, the service, the people, the place is very nice and treat me politely is very nice and treat me politely More

Took my 2022 Sonata in for service due to no AC. Received no communication from them about my repair unless I texted them asking for an answer. Wouldn’t respond to my last two texts. Went there in p Received no communication from them about my repair unless I texted them asking for an answer. Wouldn’t respond to my last two texts. Went there in person to ask and was given the run around. Very poor way of doing business. Quick to sell you a car but slow to fix anything under warranty. More

car couldn’t even make it to my first payment, battery died and dealer refused to replace it. tryna charge me $200 died and dealer refused to replace it. tryna charge me $200 More

At Universal Hyundai they are professional, personable, and they know their job. Raymundo has always been a pleasure to deal with. You will never be disappointed. and they know their job. Raymundo has always been a pleasure to deal with. You will never be disappointed. More

Great services from Universal Hyundai, Raul Martinez and Alexis Mangual. Very patient, understanding and helpful with my vehicle search. Would recommend, go and see them for the best deal. Alexis Mangual. Very patient, understanding and helpful with my vehicle search. Would recommend, go and see them for the best deal. More

Universal Hyundai: Unresponsive, Unhelpful, and Unapologetic I deeply regret bringing my vehicle to Universal Hyundai for warranty service. Their lack of communication, misleading promises, and Unapologetic I deeply regret bringing my vehicle to Universal Hyundai for warranty service. Their lack of communication, misleading promises, and overall customer service failure made this an incredibly frustrating experience. I dropped off my car for a manufacturer-approved paint repair on March 4, 2025. I was told the work would take 1–2 weeks. However, nearly a month later, my car was still not ready, and the dealership refused to provide clear updates. Repeated missed deadlines: I was eventually told my car would be ready by March 20, then March 25, then pushed back again. I had to chase down answers from different employees each time because Universal Hyundai refused to call me with updates. Ignored calls & poor communication: The dealership avoided my number, only answering when I used different family member phones. Even when I visited in person, the staff seemed confused about my car’s status and couldn't confirm its location. Management seems absent or blatantly unwilling to communicate and address the concern. No loaner or rental reimbursement: Despite their delays, the dealership refused to offer a loaner vehicle or rental reimbursement, leaving me without transportation for nearly a month. The body shop was more professional than Universal Hyundai: I eventually took it upon myself to reach out to the body shop directly. They were far more communicative and helpful. However, they couldn’t understand why Universal Hyundai wasn’t relaying updates to me properly. Suspicious online reviews: I noticed that Universal Hyundai’s Google reviews are overwhelmingly positive, which seems inconsistent with the poor service and lack of accountability I experienced. Meanwhile, Yelp reviews tell a completely different story—one that's likely more consistent with the unfortunate reality you're bound to experience if interacting with this dealership. Furthermore, I had contacted the dealership's Reputation Manager about the experience, and they still have not responded (which is consistent with the overall experience). If you expect honest service and reliable communication, take your business elsewhere. Universal Hyundai has shown complete disregard and disrespect for its customers. More