Toyota of Santa Fe
Santa Fe, NM
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Service rep is outstanding and they get you in and out. They also communicate with customers on whether recommended services are in fact needed and work to keep costs manageable. They also communicate with customers on whether recommended services are in fact needed and work to keep costs manageable. More
Drove out of state 4. 5 hours. Had a 2018 Toyota 4runner in mind to purchase. It took another 4.5 hours to purchase the truck. Drove back home and realized the front upper 5 hours. Had a 2018 Toyota 4runner in mind to purchase. It took another 4.5 hours to purchase the truck. Drove back home and realized the front upper control arms and ball joints were worn out and metal to metal. I spoke to the salesman the next day, as well as a sales manager afterward. Unfortunately, the dealership ghosted me and have had no contact for days now. I took it to Toyota at hometown to confirm. No word back to help with this issue from Sante Fe Toyota More
Great customer service and friendly staff and always offer advice on any issues they find. Great team at Toyota express service!! offer advice on any issues they find. Great team at Toyota express service!! More
I accidentally went to the wrong Toyota Dealership but they saw me immediately anyway and did not make me go to the other Dealership. It was also raining so I was pretty grateful. Roger was very nice. they saw me immediately anyway and did not make me go to the other Dealership. It was also raining so I was pretty grateful. Roger was very nice. More
Although small in stature, the personnel and service provided elevate this company to the highest level! If 10 stars were available, I'd give it that rating. It was a sincerely pleasurable experience wo provided elevate this company to the highest level! If 10 stars were available, I'd give it that rating. It was a sincerely pleasurable experience working with Jerry and Gabriel. I highly recommend this dealership to anyone looking to purchase a new Toyota vehicle. More
As a loyal customer, Toyota of Santa Fe has the best customer service hands down! I’m grateful to Jason and Devin for going above and beyond when it mattered most! customer service hands down! I’m grateful to Jason and Devin for going above and beyond when it mattered most! More
Jennifer and her crew are the best and my service advisor is always very helpful and very kind is always very helpful and very kind More
Service department was very professional and prompt. I had an appointment for an oil change, they finished it in a timely manner while I waited. The Manager was.nice and kept me updated. I had an appointment for an oil change, they finished it in a timely manner while I waited. The Manager was.nice and kept me updated. More
Walked into the Service Department to request an appointment for a brake check. Was greeted cordially by Roger, who ascertained my needs, and took me to set an appointment for the following week. appointment for a brake check. Was greeted cordially by Roger, who ascertained my needs, and took me to set an appointment for the following week. Again greeted cordially on the day of service, vehicle was taken off for review and was offered a ride to a preferred location with pick on return - nice option! Received text indicating repairs made per request and suggesting others that could also be important to the braking system. These were approved for service completion. Although longer than is always hoped for, service was relatively quick, vehicle was returned clean, and I completed the transaction. Because I travel, and only occasionally am able to use the same dealership, I'm always surprised at work that is suggested by a dealership and that was not offered by the preceding dealership with only perhaps 2000 miles between appointments. eg. This visit had me change brake fluid on the vehicle, yet was not included for follow up after last dealership. Prior dealership indicated a tire rotation, this was not offered at this appointment. It will be interesting to see what's offered at the next dealership where I purchased the vehicle More
Mark Martinez was great! Extremely knowledgeable about the vehicles and gave us a very helpful suggestion on a different model. We loved it and made the purchase. Devin w Extremely knowledgeable about the vehicles and gave us a very helpful suggestion on a different model. We loved it and made the purchase. Devin was also great with the financing. Mark has followed up and answered questions. Highly recommend this dealer and the excellent team! More












