Toyota of Santa Fe
Santa Fe, NM
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Show up to my appointment at the address that was listed on the email I was sent just to find out that I am at the wrong location and will have to drive elsewhere and be late. Then they try to upsell me tir on the email I was sent just to find out that I am at the wrong location and will have to drive elsewhere and be late. Then they try to upsell me tires, saying that I have no tread on mine and there are wires showing. Just for me to go out and look at my car and see no evidence of wires and that I have plenty of tread. Lastly, I got a call before I even set up an appointment telling me that I had 2 more free service appointments, which is what got me to schedule the appointment. After they’re done with my car and everything they guy tries to get me to pay $100+ for it. More
This dealer had two service locations. The one on Cerillos is great. However, the service on xx Michaels, by the same department oversells, is overpriced, and the guys at the front desk ar The one on Cerillos is great. However, the service on xx Michaels, by the same department oversells, is overpriced, and the guys at the front desk are unpleasant, cocky, hotheads, and rude. More
The Toyota Express Service shop is fantastic. The main dealership service is equally good. The sales department was not good. The main dealership service is equally good. The sales department was not good. More
Charles was great and was very helpful thru the purchase process and never pressured us to buy. I will recommend to family and friends. process and never pressured us to buy. I will recommend to family and friends. More
Roger Mendiola is awesome. Keeps me informed throughout the process. I love that they send you a comprehensive video of their work. Keeps me informed throughout the process. I love that they send you a comprehensive video of their work. More
Excellent service, went in for an oil change, didn’t try too much to upsell. Only thing I don’t appreciate now is that they charge 3% for using a credit card. Most of us don’t have allot of money in our acc too much to upsell. Only thing I don’t appreciate now is that they charge 3% for using a credit card. Most of us don’t have allot of money in our accounts these days and when we need to use that credit card, we are now given the penalty charges. May not sound like allot, but it can be when on a fixed income! Sorry Toyota! More
Professional, courteous, and quick. I had a recall service maintenance. They had it done in an hour. I had a recall service maintenance. They had it done in an hour. More
I had a great experience at Toyota of Santa Fe! The staff was friendly, helpful, and professional throughout the process. They made everything easy and stress-free, answered my questions, and helpe The staff was friendly, helpful, and professional throughout the process. They made everything easy and stress-free, answered my questions, and helped me find the right vehicle. I appreciate them especially Jaque for being patient with me and understanding. More











