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Carl Martinez
Carl Martinez at Toyota of Santa Fe

Carl Martinez

Service Manager

Toyota of Santa Fe

1601 Saint Michaels Drive
Santa Fe, NM 87505

4.8
78 Reviews

Carl was born and raised in New Mexico. A proud Santa Fe high graduate, he also served in our armed forces. He worked for our Toyota Dealership since 1994. Carl is married with a daughter and son. His philosphy is to treat each customer with respect and provide honest and ethical service to ensure their vehicle stays safe and reliable. Contact information Direct 505-992-1532, Email carlm@toyotaofsantafe.com

4.8

78 Reviews

Write a Review

Dealership Experience

32 yrs, 2 mos

78 Reviews of Carl Martinez

April 21, 2026

Dealership Rating
Employee Rating

Their Service Dept. from top mgt. to Customer service personnel is second to none. Paul S. and Carl M. Are the BEST!!! More

by rydawj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Sandoval

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Apr 26, 2026

Toyota of Santa Fe responded

Thank you for your kind words and recognizing our exceptional Service Department! We pride ourselves on providing top-notch service from management to our customer service team. Thank you for choosing us!

April 21, 2026

Dealership Rating
Employee Rating

Big job but all went well. Ready on time. No problems. Highly recommend. Thank you More

by tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Martinez, Jose Alvarez-Aguilar, Henry Alvarez

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Apr 26, 2026

Toyota of Santa Fe responded

Thank you for your fantastic review! We greatly appreciate your recommendation and look forward to working with you again in the future. Thank you for choosing our business.

April 15, 2026

Dealership Rating
Employee Rating

Quick, efficient- shuttle service courtesy and respectful! Friendly service staff. Conveniently located hours. Online scheduling helpful. More

by Remediossun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Martinez, Ernie Griego

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Apr 17, 2026

Toyota of Santa Fe responded

Thank you for your wonderful review! We're thrilled to hear that you found our shuttle service quick and efficient, and that our friendly staff provided you with courteous and respectful service. Your feedback about our convenient hours and helpful online scheduling is greatly appreciated, and we look forward to welcoming you back soon!

March 07, 2026

Dealership Rating
Employee Rating

Professional, competent and goes out of their way to take care of my car like it was theirs. Answers all my questions. High ethics.. thanks Daniel....see you in 4 months. More

by localaikane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Guerrero, Jennifer Martinez

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Mar 12, 2026

Toyota of Santa Fe responded

Thank you so much for the kind words! We truly care about your car and always strive to go above and beyond for our customers. Looking forward to seeing you again in 4 months!

December 27, 2025

Dealership Rating
Employee Rating

Professional, great customer service, quick and efficient. Easy to use online appointment scheduling Thank you! More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernie Griego, Erick Martinez, Flavio Gonzales, Miguel Brizuela, Pablo Najera Lopez., Phillip Montoya, Henry Alvarez, Elijah Moya, Tenzin Dekhang

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Dec 30, 2025

Toyota of Santa Fe responded

Thank you for your kind words! We strive to provide excellent customer service and make the booking process as easy as possible. We're happy to hear that you had a positive experience with us!

October 25, 2025

Dealership Rating
Employee Rating

Everyone at Toyota of Santa Fe always treats me with professionalism and respect. I trust their judgment and ethics. I highly recommend Toyota of Santa Fe. More

by s.kennedy1342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Martinez, Phillip Montoya, Henry Alvarez, Adrian Medina , Roger Mendiola

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Oct 28, 2025

Toyota of Santa Fe responded

Thank you so much for your kind words! It's always our goal to provide our customers with a professional experience. We truly appreciate your trust and recommendation. We look forward to your next visit! Take care!

September 18, 2025

Dealership Rating
Employee Rating

Since 2002 I have dealt with Toyota of Santa Fe. Always been happy with their service. Today was excellent! More

by Diana Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Guerrero, Jennifer Martinez, Ernie Griego, Erick Martinez, Adrian Medina , Frank ?

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Sep 18, 2025

Toyota of Santa Fe responded

Thank you for your loyalty and kind words! We are thrilled to hear that our service has consistently met your expectations. Our team at Toyota of Santa Fe is committed to providing excellent service to all of our customers. We are glad we could make your day even better!

September 10, 2025

Dealership Rating
Employee Rating

The service desk personnel are outright RUDE. When I escalated to service Manager he was good, but the young man at the service desk was so rude he should be fired. More

by Overit
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erick Martinez

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Sep 16, 2025

Toyota of Santa Fe responded

We appreciate your feedback and hope we resolved the issue. Thanks for bringing this matter to our attention, we will use this to grow in the future.

August 09, 2025

Dealership Rating
Employee Rating

They got it done. Video detail of what needed to be done was helpful. Cost was less than expected More

by c.vigil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2025

Toyota of Santa Fe responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Santa Fe.

July 30, 2025

Dealership Rating
Employee Rating

Service repair findings are false and true repairs ignored if under warranty. I’ve taken my vehicle in multiple times and have interesting encounters made, which I regret not leaving a review for now. More

by tsedillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Guerrero

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Aug 05, 2025

Toyota of Santa Fe responded

Hello, Thank you for bringing your experience to our attention. We would appreciate the opportunity to address your concerns. Please reach out to us directly at (877) 446-6155 when you have a chance. Thank you, and we look forward to hearing from you.

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