Carl Martinez
Carl Martinez at Toyota of Santa Fe

Carl Martinez

Service Manager

Toyota of Santa Fe

1601 Saint Michaels Drive
Santa Fe, NM 87505

4.8
80 Reviews

Carl was born and raised in New Mexico. A proud Santa Fe high graduate, he also served in our armed forces. He worked for our Toyota Dealership since 1994. Carl is married with a daughter and son. His philosphy is to treat each customer with respect and provide honest and ethical service to ensure their vehicle stays safe and reliable. Contact information Direct 505-992-1532, Email carlm@toyotaofsantafe.com

4.8

80 Reviews

Write a Review

Dealership Experience

32 yrs, 3 mos

80 Reviews of Carl Martinez

June 03, 2026

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Employee Rating

Fast and friendly reliable service. Service department has always been the best part of our local Toyota dealership More

by mexidoc
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Guerrero , Omar and Roger

Jun 04, 2026

Toyota of Santa Fe responded

Thank you for recognizing our service team's commitment to reliable and friendly care. We appreciate your continued trust in us for your Toyota needs.

May 18, 2026

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Izaiah Ortega was extremely helpful and kept me updated on the estimated cost and time my car would be ready. Have been using this dealership since 1985 and have never had any complaints. More

by ronniescarbo
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Recommend Dealer
Yes

Other Employees Tagged: Paul Sandoval

May 24, 2026

Toyota of Santa Fe responded

Thank you for the wonderful review, ! We are thrilled to hear that you have been a loyal customer since 1985 and continue to have a great experience with our dealership. We are always here to provide excellent service and keep you informed every step of the way. Thank you for choosing us.

April 21, 2026

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Their Service Dept. from top mgt. to Customer service personnel is second to none. Paul S. and Carl M. Are the BEST!!! More

by rydawj
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Recommend Dealer
Yes

Other Employees Tagged: Paul Sandoval

Apr 26, 2026

Toyota of Santa Fe responded

Thank you for your kind words and recognizing our exceptional Service Department! We pride ourselves on providing top-notch service from management to our customer service team. Thank you for choosing us!

April 21, 2026

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Big job but all went well. Ready on time. No problems. Highly recommend. Thank you More

by tony
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Recommend Dealer
Yes
Apr 26, 2026

Toyota of Santa Fe responded

Thank you for your fantastic review! We greatly appreciate your recommendation and look forward to working with you again in the future. Thank you for choosing our business.

April 15, 2026

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Quick, efficient- shuttle service courtesy and respectful! Friendly service staff. Conveniently located hours. Online scheduling helpful. More

by Remediossun
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Martinez, Ernie Griego

Apr 17, 2026

Toyota of Santa Fe responded

Thank you for your wonderful review! We're thrilled to hear that you found our shuttle service quick and efficient, and that our friendly staff provided you with courteous and respectful service. Your feedback about our convenient hours and helpful online scheduling is greatly appreciated, and we look forward to welcoming you back soon!

March 07, 2026

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Professional, competent and goes out of their way to take care of my car like it was theirs. Answers all my questions. High ethics.. thanks Daniel....see you in 4 months. More

by localaikane
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Recommend Dealer
Yes
Mar 12, 2026

Toyota of Santa Fe responded

Thank you so much for the kind words! We truly care about your car and always strive to go above and beyond for our customers. Looking forward to seeing you again in 4 months!

December 27, 2025

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Professional, great customer service, quick and efficient. Easy to use online appointment scheduling Thank you! More

by Denise
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Recommend Dealer
Yes
Dec 30, 2025

Toyota of Santa Fe responded

Thank you for your kind words! We strive to provide excellent customer service and make the booking process as easy as possible. We're happy to hear that you had a positive experience with us!

October 25, 2025

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Everyone at Toyota of Santa Fe always treats me with professionalism and respect. I trust their judgment and ethics. I highly recommend Toyota of Santa Fe. More

by s.kennedy1342
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Recommend Dealer
Yes
Oct 28, 2025

Toyota of Santa Fe responded

Thank you so much for your kind words! It's always our goal to provide our customers with a professional experience. We truly appreciate your trust and recommendation. We look forward to your next visit! Take care!

September 18, 2025

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Since 2002 I have dealt with Toyota of Santa Fe. Always been happy with their service. Today was excellent! More

by Diana Valdez
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Recommend Dealer
Yes
Sep 18, 2025

Toyota of Santa Fe responded

Thank you for your loyalty and kind words! We are thrilled to hear that our service has consistently met your expectations. Our team at Toyota of Santa Fe is committed to providing excellent service to all of our customers. We are glad we could make your day even better!

September 10, 2025

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Employee Rating

The service desk personnel are outright RUDE. When I escalated to service Manager he was good, but the young man at the service desk was so rude he should be fired. More

by Overit
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Recommend Dealer
No

Other Employees Tagged: Erick Martinez

Sep 16, 2025

Toyota of Santa Fe responded

We appreciate your feedback and hope we resolved the issue. Thanks for bringing this matter to our attention, we will use this to grow in the future.

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