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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.7
2,245 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,245 reviews

August 23, 2024

Incredibly disappointed, Ben Boyd was blatantly disrespectful. In sales the customer is always right and should be treated with respect. More

by Disappointed Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Boyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Toyota of Richardson responded

We are very sorry to hear about your disappointing experience with our sales staff. Respect and professionalism are core values for us, and it’s concerning to hear that you felt disrespected. Please reach out to Maria Arenas at marenas@vtaig.com. She will be able to address your concerns directly and work to resolve the issue. Thank you for bringing this to our attention, and we appreciate your patience.

August 22, 2024

Great and timely service today. Roger did a great job. He made sure everything went well. More

by kedricesimpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Aug 27, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We’re glad to hear that Roger provided you with great and timely service. We’ll be sure to share your feedback with him. If you need anything else or have further questions, feel free to reach out. We look forward to seeing you again!

August 21, 2024

Easy to schedule your appointments online, very quick service, shuttle to and from your destination (within 10 miles), very polite and professional at the entrance, not pushy to sell you what your car do More

by HA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger at the service department, and the shuttle divers both ways
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Aug 27, 2024 -

Toyota of Richardson responded

Thank you so much for sharing your detailed feedback! We're delighted to hear that you enjoyed the convenience of scheduling online, our quick service, and the shuttle option. It's also great to know that our team’s professionalism and clear communication stood out to you. We appreciate your suggestion about the car wash, and we'll certainly keep it in mind to further enhance our service. We're thrilled you had a great experience overall, and we look forward to welcoming you back in the future!

August 21, 2024

Very professional and very friendly, i have been going here since i bought my car in 2020. More

by fbluisjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Palencia
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Aug 27, 2024 -

Toyota of Richardson responded

Thank you for being a loyal customer since 2020! We’re thrilled to hear that you've consistently had positive experiences with our professional and friendly team. Your continued trust and support mean a lot to us. We look forward to serving you for many more years to come!

August 21, 2024

Fantastic service from Aaron Cox and the team at Toyota Richardson. They took care of some recall issues and made repairs super fast. Will definitely use them in the future! More

by PL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cox
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Aug 27, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're delighted to hear that Aaron and the team provided you with fantastic service and quickly handled your recall issues. We look forward to assisting you in the future and appreciate your trust in us. If you need anything else, don’t hesitate to reach out!

August 20, 2024

First time visited for my car service it was done fast and all taken care of. Thank you More

by bipin529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 20, 2024

We got a 2020 very low mileage tundra in 2023. Good price. Good experience. We have our truck serviced here when oil change is do. We’re happy with this dealership. More

by FG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron helped us out. He did great.
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August 20, 2024

While my recent appointment for general maintenance, an inspection, and Zaktek took longer than expected, 5.1/2 hours 🤦🏼‍♂️ Casey was very efficient and proactive in expediting the process. However, an More

by JEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stiger
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August 17, 2024

Performed Zaktek service(paint renewal) and the 10k ToyotaCare. They do a great job taking care. Every pointer I had was noted & done. Thank you More

by Turi4r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel De La Cruz
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August 17, 2024

Really happy whit all the work on my truck and really good custumer service thanks oliver More

by maricela Barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
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