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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,589 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,589 reviews

April 25, 2025

Alfonso the rep was cool but the manager was on duty on 4/24 in the used car section at 4pm is laughable and low key rude. I drive two hours to get a car appraised to trade in my car a Lexus and he literal More

by MarieDesign
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alfonso
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Apr 28, 2025 -

Toyota of Richardson responded

We are sorry to hear that you are not satisfied with your recent visit. We appreciate you sharing your feedback and can understand how frustrating it must have been to feel that your time and efforts were not fully valued. We would like the opportunity to learn more about your experience and address your concerns. Please reach out to Maria Arenas at marenas@vtaig.com so we can discuss this further. Your experience is important to us, and we would appreciate the chance to connect with you.

April 23, 2025

Service agents was great! Very honest and helpful!. Did not pressure for unnecessary service! Items! More

by sladue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Toyota of Richardson responded

Thanks for the positive feedback! We're happy to hear our service team provided you with an honest and helpful experience. We always aim to offer the best care without any pressure. We look forward to seeing you again!

April 23, 2025

Great customer service. Wait time was minimum. The service person explained everything well. The car was ready when they said it was going to be ready. Very satisfying e More

by Jaz121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Torbet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick
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Apr 24, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that everything from the wait time to the communication and timely completion of your service met your expectations. It’s great to know our team provided clear explanations and delivered on their promises—that’s exactly the kind of experience we aim for. We're so pleased it was a satisfying visit for you!

April 23, 2025

Courteous, good service. Lots of seating with different rooms for computer users to work while there. More

by philamina5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Nguyen
Report | Print
Apr 25, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that you found our team courteous and that you were pleased with the service provided. It’s great to know that the variety of seating areas and designated spaces for computer users made your visit more comfortable and convenient. We always aim to create an environment that meets the needs of our guests, and we’re happy that stood out to you.

April 20, 2025

I always bought cars from Tokyo of Richardson, there are honest and service center too More

by sa1429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're so glad to hear that you’ve consistently had a positive experience with us. We strive to provide honest and reliable service, and we appreciate your continued trust. If you need anything in the future, feel free to reach out!

April 19, 2025

The sales and service departments at Toyota of Richardson are first rate! Lee in service is one of the best I have worked with. When he takes my car in, I know it will be handled correctly. More

by docjstrange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Toyota of Richardson responded

Thank you for the wonderful feedback! We're so glad to hear that both our sales and service departments have made such a positive impression. It’s great to know that Lee in service has earned your trust—his dedication to providing excellent service truly stands out. We appreciate your continued loyalty and look forward to continuing to take care of all your vehicle needs!

April 19, 2025

Great Service. Always quick greatly appreciated. Would recommend your service department to my friends and neighbors More

by resawyer79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Toyota of Richardson responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service department. We truly appreciate your recommendation and look forward to serving you, your friends, and your neighbors in the future!

April 18, 2025

The service department is great. Very helpful and professional. They are very good at explaining everything associated with the service you have been given. More

by kdmm827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon service manager
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Apr 21, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your experience! We're so glad to hear that our service team was helpful, professional, and clear in walking you through the details of your visit. Providing thorough and transparent communication is something we truly value, and it's great to know it made a positive impact. We appreciate your support and look forward to serving you again!

April 18, 2025

ExtraordinaryService today👏🏽👏🏽👏🏽👏🏽👏🏽🥰☀️☀️☀️🥰🥰🥰come see impeccable impeccable Work. Service was expedient size precise. My chair person was stupendous!!!!! More

by bonniejackson1Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Toyota of Richardson responded

Thank you for such an enthusiastic and uplifting review! We're absolutely thrilled to hear that your experience was filled with extraordinary service and impeccable care. It’s especially great to know that our team member left such a wonderful impression—we’ll be sure to share your kind words! We can’t wait to welcome you back again soon!

April 18, 2025

Toyota Richardson provided a good service for my recall appointment. On time and customer service is satisfied More

by nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Jesus Castillo
Report | Print
Apr 21, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that your recall appointment was handled promptly and that you were satisfied with the customer service. Providing timely and efficient service is important to us, and we're happy to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!

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