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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,729 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,729 reviews

October 19, 2025

It was a clean dealership, the advisor I had was amazing and helpful I will definitely be coming back to this location More

by MichaelTJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Giron
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Oct 24, 2025 -

Toyota of Richardson responded

We are delighted to hear about your positive experience! Your feedback about our clean facility and the exceptional service you received from your advisor means so much to our team. We take great pride in maintaining a welcoming environment and ensuring our customers feel supported throughout their visit. It's wonderful to know that the helpful guidance you received made such a positive impression. We truly appreciate customers like you and look forward to serving you again when you return to our location.

October 19, 2025

Loved the multiple waiting rooms with different atmospheres. One room being the quiet work room, one with TV on but no sound, and another with TV on game day on low volume. It felt comfortable with More

by athenaw315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Burgdorf
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Oct 24, 2025 -

Toyota of Richardson responded

We are excited to hear how much you enjoyed the thoughtful design of our waiting areas. It sounds like having multiple spaces with different atmospheres really made a difference in your comfort level during your visit. We understand that everyone has different preferences when it comes to their environment, so we're delighted that you found the variety of options - from the peaceful quiet work space to the areas with entertainment - suited your needs perfectly. Your positive experience with these welcoming spaces means so much to our team.

October 18, 2025

Very consistent good work. Waiting time was reasonable. Good dealer for buying and maintaining a car. More

by crogers233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2025 -

Toyota of Richardson responded

Thank you for taking the time to share your positive experience. We are delighted to hear that you found our work to be consistently reliable and that your wait time met your expectations. It means a great deal to know that you view us as a trustworthy choice for both purchasing and servicing your vehicle. Your confidence in our team motivates us to continue delivering the quality service you have come to expect. We look forward to serving you again in the future.

October 18, 2025

I am satisfied this time for my car repairing from Toyota of Richardson. Their customer service representative are more knowledgeable and experienced. More

by scaria Nelluvelil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladislav Evenson
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Oct 23, 2025 -

Toyota of Richardson responded

We are overjoyed to hear about your satisfaction with your recent experience. Your feedback about our knowledgeable and experienced team means so much to us. We work hard to ensure every visit meets your expectations, and we're pleased that our representatives were able to provide the expert assistance you needed. Thank you for trusting us with your vehicle's care and for taking the time to share your positive experience.

October 17, 2025

Mr Kelly help me with getting my vehicle service and I found him to be very professional with a personal touch Excellent service if I could give him a rating of 10 I would. That type of service makes you More

by gegee63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelly
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Oct 22, 2025 -

Toyota of Richardson responded

We are delighted to hear about your wonderful experience with our vehicle service. It's heartwarming to know that you found our team member to be professional while providing that personal touch that makes all the difference. Your kind words about the excellent service truly mean the world to us. We're thrilled that the quality of care you received makes you want to return. Your satisfaction is what drives us to maintain these high standards every day, and we look forward to serving you again in the future.

October 17, 2025

Everything was great. The things I wanted done, got done. The service guy was informative. More

by nem nhean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAKOTA COLVIN
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Oct 22, 2025 -

Toyota of Richardson responded

We are happy to hear that everything went smoothly during your visit. It's wonderful to know that we were able to take care of everything you needed and that our service team member provided you with helpful information throughout the process. Your positive experience means a lot to us at Toyota of Richardson, and we truly appreciate you taking the time to share your feedback. We look forward to continuing to provide you with excellent service in the future.

October 16, 2025

Nice service tech and the maintenance timing is met expectation even there are so many cars in service today More

by SonPham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2025 -

Toyota of Richardson responded

We are honored to hear about your positive experience with our service team. It's wonderful to know that you found our technician helpful and that we were able to complete your maintenance within your expected timeframe, especially during such a busy day at our service center. Your feedback about our team's dedication to providing quality service means a great deal to us at Toyota of Richardson. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.

Oct 21, 2025 -

Toyota of Richardson responded

We are honored to hear about your positive experience with our service team. It's wonderful to know that you found our technician helpful and that we were able to complete your maintenance within your expected timeframe, especially during such a busy day at our service center. Your feedback about our team's dedication to providing quality service means a great deal to us at Toyota of Richardson. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.

October 13, 2025

Mitch was my advisor and he provided excellent service from start to finish. He was professional, on time, and made sure everything was done perfectly. I truly appreciate his attention to detail and outst More

by ali.alrufaiee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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Oct 16, 2025 -

Toyota of Richardson responded

We are pleased to hear about your wonderful experience with our service advisor. Your feedback about receiving professional service from start to finish truly means a lot to us. We're delighted that you experienced such dedication to getting everything done perfectly and appreciated the careful attention to detail throughout your visit. It's wonderful to know that the outstanding care you received made such a positive impression. Thank you for taking the time to share your experience and for recommending Toyota of Richardson to others.

October 12, 2025

Toyota of Richardson has served my family for close to 40 years. My father passed and the lease vehicle was new and the servicing company, Ally, was less than helpful. Robert Alicea has been beyond spectacul More

by kmjago
Recommend Dealer
Yes
Employees Worked With
Robert Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2025 -

Toyota of Richardson responded

We deeply cherish the nearly four decades of loyalty your family has shown to our business. It means everything to us that we have been able to serve multiple generations of your family over all these years. We understand how difficult it must have been to handle the vehicle lease process during such a challenging time. We are truly grateful that Robert was able to provide the exceptional support you needed throughout this complicated situation. Your recognition of his dedication to helping you navigate the entire process, especially when dealing with the servicing company proved challenging, shows exactly the kind of care we strive to provide all our customers. Thank you for sharing why you have remained such devoted customers - it reminds us why we are here and reinforces our commitment to continuing to earn that trust.

October 11, 2025

The Service I get from the service dept is why I by at Toyota Richardson. Lee Schuster is the Guy!!! More

by C sluetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2025 -

Toyota of Richardson responded

We are delighted to hear about your wonderful experience with our service department. Your loyalty means everything to us, and we're thrilled that the exceptional service you receive keeps you coming back. It's fantastic to know that our team member has made such a positive impact on your automotive service experience. We truly appreciate customers like you who recognize the dedication our service professionals bring to their work every day. Thank you for choosing us and for taking the time to share your positive feedback.

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