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Toyota of Richardson

Richardson, TX

4.7
2,248 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,248 reviews

April 12, 2024

Oliver is awesome. If you need assistance definitely ask for him. Very communicative and respectful. More

by nclerico1993
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Apr 15, 2024 -

Toyota of Richardson responded

Thank you! I am glad to hear our team member, Oliver, left a great impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

April 12, 2024

Great service and did the job quickly. The service advisor was great. He listened to my complaint and took care of it More

by measuret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2024

very disappointed in my purchase. my salesman just wanted the sale and did make it right what was owed by Toyota of Richardson. took it back twice still dissatisfied. When went back h More

by Jabbburt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not listed for good reason
Apr 12, 2024 -

Toyota of Richardson responded

Hi. I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Toyota of Richardson. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

May 01, 2024 -

Jabbburt responded

Thank you Maria for reaching out after the fact. I was fooled twice I am not giving the shame on me the third time. The facility Needs to do quality control by customer relations group along with the salesperson, sale manager. This dealership went too corporate's instead of back to basic to make it right with the customer.

April 11, 2024

Outstanding customer service from the time of intake to pick up. I couldn't be happier. More

by Mia J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Rust 5 star
Apr 12, 2024 -

Toyota of Richardson responded

Thank you, Mia! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

April 11, 2024

I always get very,efficient and courteous service when I come here. We have used Toyota of Richardson for many, many years. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Toyota of Richardson responded

Thank you, Kathy! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

April 10, 2024

Oliver is the best service advisor in all of Richardson. Top notch service from the best in the business More

by Legendb587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver villa
Apr 11, 2024 -

Toyota of Richardson responded

Thank you! I am glad to hear our team member, Oliver, left a great impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

April 09, 2024

Within the team, I worked most closely with Michael and Johnny, both of whom were very professional and communicative. My car had a couple of issues, including an unexpectedly expensive one. The team advoc More

by SilverToyotaRAV4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Johnny
Apr 09, 2024 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

April 09, 2024

Performed great with efficiency as usual, problem solved with short notice, it was much appreciated. More

by Dc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

April 09, 2024

Professional and timely service, great communication with the agent, and a great email service make it easy to schedule an appointment at the service center. More

by ivy_serrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waleed Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

April 07, 2024

Excellent service . I will come back when I need another service an recomendable to family and friends More

by araceliestrella29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Castillo
Apr 08, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

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