Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,452 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
Contact Dealership
View Awards

1221 N Central Expressway

Richardson, TX

75080

Directions

By Type

Showing 2,452 reviews

February 04, 2025

Brandon is very nice, he finds ways for me to make best choices .i have very negative about 3 % surcharge on using credit card. More

by pradappet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Philips
Report | Print
February 02, 2025

They commit fraud and try to tell u this and that then another person texts u then another. Customer service is awful do go to this dealership More

by Toyota of richardson committed fraud
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jamaal Alexander
Report | Print
Feb 05, 2025 -

Toyota of Richardson responded

We sincerely apologize for the negative experience you’ve had with our dealership. This is certainly not the standard of service we strive to provide, and we regret that we didn’t meet your expectations. We would appreciate the opportunity to address your concerns directly. Please reach out to Maria Arenas at marenas@vtaig.com so we can resolve this matter and improve your experience. Thank you for your feedback.

February 02, 2025

I have had 3 Tundras and they have done a great job servicing them. Their service advisors have always been knowledgeable. More

by john.e.caperton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Toyota of Richardson responded

Thank you for your continued trust in our service team! We're thrilled to hear that you've had a great experience with us while servicing your Tundras. Our service advisors work hard to provide knowledgeable and reliable support, and we’re glad they've met your expectations. We look forward to continuing to take care of your vehicles in the future!

February 02, 2025

Courteous staff who provided great advice. Nice ambience to wait and work while the car is getting serviced. More

by arman_saleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Toyota of Richardson responded

Thank you for your kind review! We're thrilled to hear that you had a positive experience with our courteous staff and enjoyed the ambiance while waiting for your car. We always aim to provide a comfortable and helpful environment, and it’s great to know we met your expectations. We look forward to assisting you again in the future!

February 01, 2025

Erwin was very professional, polite and patient. He guided me through what services I was required to do considering the mileage on the car. I've been there a few times and he was the first person t More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erwin Semien
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you so much for your kind words! We're thrilled to hear that Erwin provided such great service and was able to guide you through your options with patience and understanding. It's wonderful to know that he made a positive impact on your experience. We’ll make sure to pass along your feedback, and we hope to see you again soon with Erwin assisting you!

February 01, 2025

Very polite staff at making and changing appointments and promptly response on status updates of maintenance. More

by ewong333
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your kind words! We're glad to hear that our staff was polite and efficient in making and changing your appointments, as well as providing timely updates on your vehicle's maintenance. We strive to keep our customers informed and ensure a smooth experience, and we're happy we were able to meet your expectations!

February 01, 2025

My service technician was very helpful and gave me all the information I needed to make a decision on which vehicle services to get. More

by ks.rockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your positive feedback! We're glad to hear that your service technician was helpful and provided you with the information needed to make informed decisions about your vehicle. We always strive to provide excellent service, and it's great to know that we met your expectations. We appreciate your business!

February 01, 2025

Very good service, Beth was terrific service agent for me. Very impressed with Toyota and it’s personnel! More

by James g helm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that Beth provided excellent service and that you were impressed with both Toyota and our team. We truly appreciate your feedback and look forward to assisting you again in the future!

February 01, 2025

Marco was so nice and informative! He made the process very easy and quick for us More

by doubleupwdoubleg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for the fantastic 5-star review! We're so glad to hear that Marco made your experience smooth and efficient. It's great that he was able to provide the information you needed and make the process easy for you. We truly appreciate your kind words and look forward to assisting you again in the future!

January 31, 2025

Everything was great I appreciate the fast and responsive service would highly recommend Toyota of Richardson More

by Nguyenharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Toyota of Richardson responded

Thank you for your great review! We’re thrilled to hear that you had a fast and responsive service experience with us. Your recommendation means a lot to us, and we’re glad to have earned your trust. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

1
2
...
246