Toyota of Orange

Hi Quality Service My car is running like new after service and recommended parts replacement. Precise diagnostic with clear communication from well trained technician. My car is running like new after service and recommended parts replacement. Precise diagnostic with clear communication from well trained technician. Completed on time as estimated. More

Very good customer service Great service !! Drove about 45 miles to make this deal . Everyone we came in contact with from the time we pulled in the parking lot to the time we l Great service !! Drove about 45 miles to make this deal . Everyone we came in contact with from the time we pulled in the parking lot to the time we left the lot were very professional.dante and Patrick Got us in and out in less than 2 hrs . Will come back and refer my friends and family. More

Courteous People were helpful and courteous everywhere and we're not pushy in sales.Dante in sales was very knowledgeable. Patrick Wright was not pushy in Finan People were helpful and courteous everywhere and we're not pushy in sales.Dante in sales was very knowledgeable. Patrick Wright was not pushy in Finance. Very good experiences. More

This was a great purchase. The Toyota clarity is worth the extra money. good service too. I would highly recommend this dealer I satisfied with overall purchase experience a The Toyota clarity is worth the extra money. good service too. I would highly recommend this dealer I satisfied with overall purchase experience at this dealership More

My RAv4 We spend 2 hours from start to finish and Herman made our deal very smooth and hassle free . He is professional and corteouse . Finance Manager eas al We spend 2 hours from start to finish and Herman made our deal very smooth and hassle free . He is professional and corteouse . Finance Manager eas aldo very polite and cool . No pressure at all . I am very happy with whole process . Thank you Herman . More

Great Deal ... Great People Billy B. the fleet manager helped us with purchasing two Prius C's. Billy met our expectations and surpassed them. He spent the time to go over all th Billy B. the fleet manager helped us with purchasing two Prius C's. Billy met our expectations and surpassed them. He spent the time to go over all the details of the car and when it came time for the paperwork it was simple and we were in and out of there in a couple of hours. Highly recommend Toyota of Orange! Big shout out to Chris T. in financing for getting us a great deal! More

Review I am happy with the services. They are friendly, willing to answer all of your questions with pleasures. Everyone is very helpful to the details. They I am happy with the services. They are friendly, willing to answer all of your questions with pleasures. Everyone is very helpful to the details. They made me feel comfortable from A to Z. More

Great experience These guys are great! Price beat a quote I received from another dealer for a '12 with 28k miles...was able to get a new one instead! These guys are great! Price beat a quote I received from another dealer for a '12 with 28k miles...was able to get a new one instead! More

Extremely High Price and Poor Customer Service I took my Sienna in for the power sliding door malfunction on 12/06/14 with a scheduled appointment. Service advisor Robert Washner promised that my I took my Sienna in for the power sliding door malfunction on 12/06/14 with a scheduled appointment. Service advisor Robert Washner promised that my van will be ready the next day. After I picked up my van and arrived home, I discovered that the door latch was not properly installed. I immediately called and Mr. Washner advised I need to bring the van back. When I brought my van back, advisor Aaron Parra took my van in and promised that it would be ready in 3-4 hours. When Mr. Parra brought my van out, he stated that it needed some minor adjustments to latch properly. When I drove on the freeway at 65 MPH, the molding became loose and separated from the door panel, with the door still closed. I had pull over to the emergency lane to inspect and discovered that the service used double-sided tape to stick the molding onto the door panel instead using the proper clips by Toyota. This was such a mickey mouse job for the price that I have paid $1,800.00. I brought the van back the next day, Mr. Parra promised one hour to adjust. I waited two hours for them to finish. After I inspected the work, I discovered that the molding did not fit firmly into the door panel and pointed it out to Mr. Parra. His response was, "This is the best we can do." I demanded to speak to his manager, Mr. stated that his manager was gone for the day and handed me her business card. I contacted the manager on the business card, Ms. Arlene Hopkins and left a voice message. I did not get a response, therefore, I sent her an email requesting to repair my door properly. Ms. Hopkins replied to my email and referred me to Mr. Shawn Cutts. I brought van back on 12/24/14 and this time I made sure that they properly fix the problem and they finally did. I brought my Sienna to this dealer for repair since it is close to home. However, this will be my last time. I do not recommend this dealership for service at all. They wasted a lot of my time going back and forth where the service should have been done right the first time, considering the amount that I have paid. In addition, Aaron Parra is very rude and the managers Arlene Hopkins and Mark Brandner do not take pride in their positions to respond to their customers. I would rate this a half star if there is an option. More

WORST EXPERIENCE IN TOYOTA OF ORANGE I am a regular customer of this place and have been tolerating them since they give me ride from and to work. This is the worst place so far. Their I am a regular customer of this place and have been tolerating them since they give me ride from and to work. This is the worst place so far. Their price is very high, not a good customer service, Management are also very rude and not very help ful. My GAS IS ALWAYS USED A LOT when I go there, recently I had done my battery change and they did not every set my watch back for COURTESY,. SAME ON THEM,. More