Toyota of Orange

I just leased my very first car from Toyota of Orange. Granted I don't have a lot of perspective, but I would say the overall experience was a headache. The customer service was less than what I expected. Granted I don't have a lot of perspective, but I would say the overall experience was a headache. The customer service was less than what I expected. Luis, my salesman was friendly and not at all pushy, but the details of the deal were not communicated well (by Luis or Alan in finance). Then in follow up while Kayvon did attempt to remedy the situation somewhat, it came with a lot of attitude and game playing. I'm a payment shopper and let them know my goal amount per month and ceiling. Luis was nice, not pushy and let me know my options. I really wanted to buy and talked about buying for a long time. He tried to make the numbers work but they were a little high, so we ended up switching to lease in order to lower the payment. But it was never pointed out that the lease amount was pre-tax! Therefore when I went online to schedule my first payment it was about $30 higher than what we agreed upon, the same amount I have had to pay for a buy! I had to fight to get the contract returned and in the end the monthly payment wasn't lowered. They said they'd cut me a check for the markup they put on the alarm which works out to about a $9/mo reduction in payment. I was so exhausted from the whole experience I accepted it, and do appreciate the gesture (that is if it arrives in the mail, stand by for an update!) But the truth is I will still end up paying $22/month more than what is comfortable and will have a regular reminder of why I won't be going back to Toyota of Orange. More

We were offered a price that was very good. Robert was available for any questions we had. He went out of his way to take care of us. The people we've been in contact with are very friendly and courteou available for any questions we had. He went out of his way to take care of us. The people we've been in contact with are very friendly and courteous. We had great customer service. More

I am furious with Toyota of Orange. They dripped something in my car during a 10k maintenance and would not take responsibility for it. Whatever it was it eroded my gear shift panel from the time I something in my car during a 10k maintenance and would not take responsibility for it. Whatever it was it eroded my gear shift panel from the time I dropped it off to the time I picked it up. I even took pictures of the sticky stuff and it clearly shows how they tried to wipe it off and didn't do a great job. In the cracks there was a blue liquid and after an hour it was dry and looks horrible. When asked to take responsibility for the problem they said no, we will not and sent me away. RIDICULOUS! If it was something I did, how could I have drove my car with wet sticky stuff on the panel, left it for service and came back an hour later to pick it up and no one in that time noticed it. This is my 5th Toyota and I will never go back to this dealership again unless they fix this obvious error on their part! More

I made a service appointment for my truck at 9am and got there 10 mintes early. They did not start working on my car unti 2 and half hours later. They were busy accommodating the vehicles which did not have there 10 mintes early. They did not start working on my car unti 2 and half hours later. They were busy accommodating the vehicles which did not have an appointment because the owners were waiting and did not drop off their cars. They thought I left right away. I was told that my car will be ready by noon but it was not released to me until almost 3pm. And guess what? The engine light was still on and was not reset it because no one knows how to do it. Them in took another half hour to get that done correctly. I drove my truck home and I noticed that did not put the back door panel back...so I was driving with no brake lights or signal lights. I was extremely mad that this dealership had my life and my kids life at risk. We live about 32 miles one way. Then I had to go back again late in the evening to get it fixed and I was still not satisfied. That employee should have been fired and manager should have been written up for termination as well. To make it short.....please do not take your car to Toyota of Orange.....Your life will be at risk and your vehicle will be tortured and broken instead of getting fixed.......this dealership should closed as no one has even called me although I left numerous messages for the big boss to call me. Both service and management Sucks!! Highly disappointed customer, Rainbowarch8@aol.com More

It seems that when you read Auto Reviews the only people who take the time are the "negative" ones. I just bought ANOTHER car at Toyota Of Orange. This dealership is the BEST place to buy a car. The sa who take the time are the "negative" ones. I just bought ANOTHER car at Toyota Of Orange. This dealership is the BEST place to buy a car. The sales staff is friendly and knowledgeable and the service department is second to none. I went in with an open mind and made adult decisions. I would, and have, recommended this dealership to family, friends and customer and have only the highest regards for them. When you think about the number of cars they move it is amazing that they run across so few "nut jobs". More

I have purchased a couple cars from Toyota of Orange so far and I only deal with Mario in sales to get the best service. He is always willing to help answer any questions even after the vehicle is purchase far and I only deal with Mario in sales to get the best service. He is always willing to help answer any questions even after the vehicle is purchased. I refer my friends as well, as I know he will get them the best deal possible and is always very caring and professional. More

We had a great experience at Toyota of Orange with our sales associate, Rodney. He was friendly and knowledgeable without being "pushy." Before we visited the dealership, we knew that we were interested i sales associate, Rodney. He was friendly and knowledgeable without being "pushy." Before we visited the dealership, we knew that we were interested in either a Highlander or Sequoia and were looking to test drive. Rodney explained the main differences and gave us an idea of the cars available. We drove onto the secondary lot to decide between a 2011 and 2012 Highlander. When it came time to purchase, the process was rather quick and we felt that the dealership was accommodating. Once we agreed on the final terms, moving through Finance with Alan was a breeze! It took a few tries to get the car as clean as we wanted. It was a 2011 Highlander Limited (end of the model year) so there were a few scuffs that we wanted cleaned up. After we finished with Finance, and got back to the car, there were still a few scuffs so we left to do some errands while the car was cleaned again. Once Rodney was helping us again, everything was taken care of!! Our experience was great... would definitely recommend Toyota of Orange!! More

These guys are among the worst I've encountered. I was interested in a Prius II. These guys had 15 listed in their Sunday ad. I emailed them and asked them to send me an out the door quote. I had a spread interested in a Prius II. These guys had 15 listed in their Sunday ad. I emailed them and asked them to send me an out the door quote. I had a spreadsheet and asked them if the total price was correct. The sales person replied that it was and that he would hold a vehicle for me if I came in that day (this was at about 1PM on a Sunday). I arrived at 3PM and showed the spreadsheet to the sales person. He confirmed verbally that the total price calculated was correct. After a short test drive, the sales person wrote up the quote and took it to the "Manager". The sales person came out and stated that the car had been sold the day before - even though the ad ran on a Sunday only and I had confirmed with him at 1PM that the vehicle was still available. The manager came out at this point and gave me a "counter" offer that was $2000 over the ad price, and $1000 over the Costco quote. He became more and more condescending as time went by. Long story short, I walked out of there and took my business elsewhere. The other reviewers are correct - the managers are arrogant and condescending. They use old school bait-and-switch, good-cop/bad-cop tactics. Don't these guys realize how much the internet has changed things? My mom wants a Sienna XLE - guess which dealer I am NOT recommending? When my old Camry needs servicing, guess which dealer I will NOT be taking it to? More

All of these people Lied. They are misleading, I will never walk foot in there again and I am reporting them to the BBB and DMV. never walk foot in there again and I am reporting them to the BBB and DMV. More

absolutely terrible! after searching multiple toyota dealerships in the so cal area I was completely blown away by the way we were mistreated here..these guys were blatently lying to our face and when w dealerships in the so cal area I was completely blown away by the way we were mistreated here..these guys were blatently lying to our face and when we called them out they just made up more lies to cover themselves..will be filing a claim with the B.B.B. shortly. run, dont walk away from this place. these fast talking con-artists are running a borderline criminal operations here..if their goal was to belittle us and be as demeaning as possible then they have succeded..will never step foot onto their property again More