Toyota of Orange

Amazing We had an amazing experience at Toyota of Orange. Patrick was incredibly helpful! He was able to get both our cars services in the same day. On top of We had an amazing experience at Toyota of Orange. Patrick was incredibly helpful! He was able to get both our cars services in the same day. On top of that my husband told him he was coming with our 2 kids and he was kind enough to get the car pulled up without a wait and helped him transfer the kids over to the other car. We have always had pleasant experiences here but this trip they went above and beyond. Thank you! More

Toyota of Orange is A+++! Toyota of Orange gives excellent customer service! Patrick Kongnhotha is the top customer service rep, in my opinion. He treats me like family and is Toyota of Orange gives excellent customer service! Patrick Kongnhotha is the top customer service rep, in my opinion. He treats me like family and is very knowledgeable about what service our cars need. He is kind, caring, friendly and professional. David Velilla, the Service Manager, is top notch, as well. I was so impressed to hear the employees at Toyota speak so highly of their leader and that he truly cares about each and every one of them. I highly recommend Toyota of Orange. Alaine Brewer More

I felt I have been scammed. It was my first time at this Toyota. I Found everybody to be really nice. I purchased a car went home and noticed carpet in the back from passenger si It was my first time at this Toyota. I Found everybody to be really nice. I purchased a car went home and noticed carpet in the back from passenger side was coming off but I didn’t really think about it. One day, when my family member sat in that seat, that carpet completely came off. I took it back to dealer and presented the concern. They decided to fix the carpet and asked me to wait 6 hours. After 6 hour, they handed me a car with a note that *** Thia carpet is not the original carpet and was originally install wrong therefore is not possible to fix it*** when I spoke with a service manager he came up with a plan. He asked me to pay $$1000.00 to re install another carpet that belong there. More

Incompetence Is Only the Beginning "Service Office Manager" Kevin Cutts is underwhelming at best. In a service industry, one is responsible to ensure utmost customer care with professio "Service Office Manager" Kevin Cutts is underwhelming at best. In a service industry, one is responsible to ensure utmost customer care with professionalism and respect. Today culminated two weeks of waisted time trying to get my key and fob ordered and programmed through Toyota of Orange (TO). Much of this is due to lack of follow-up from TO but I can look past that because its close. Appointment set, order complete and 45 minutes into waiting, Cutts denies my service because my tags (that I renewed online) were three days past expiration, even though I showed him the renewal receipt. I could have shown the pink slip to no avail. His rational - Toyota Corporate Policy. Interesting fact, not one of the three other local Toyota dealerships corroborated said policy. According to Kevin Cutts, he is the "only manager today" -- on the busiest day of the month -- and its at his disclosure to allow my key and fob to be programmed. This service was my first step in replacing my current Sequoia and Tundra for newer models. I WILL NOT BE GOING BACK TO TOYOTA of ORANGE BECAUSE OF KEVIN CUTTS. His incompetence is enough to make me seek out deals elsewhere. More

Amazing helpful and friendly staff! Everyone makes me feel welcome and appreciated. From buying the car from Richard Lopez to getting a sideview mirror replace from Octavio in parts, hav Everyone makes me feel welcome and appreciated. From buying the car from Richard Lopez to getting a sideview mirror replace from Octavio in parts, having my car service with Vincent Rodriguez and getting my vehicle returned from the gentlemen at the booth. Will continue recommending this home dealer! More

Happy I bought my car from this dealership over 10 years ago and had them service it since. Never disappointed, the job is always done right and excellent c I bought my car from this dealership over 10 years ago and had them service it since. Never disappointed, the job is always done right and excellent customer service. More

Amazing service, helpful/friendly Fist time buyer and was extremely happy that I went with Toyota of orange. Amazing service super helpful, just simply made the whole car buying proces Fist time buyer and was extremely happy that I went with Toyota of orange. Amazing service super helpful, just simply made the whole car buying process really easy. Best of all I recieved a great deal ! More

Great service I've been coming to the Toyota of Orange dealership since the late 80's. Also bought my cars there. I come in and ask for Patrick and I always feel I've been coming to the Toyota of Orange dealership since the late 80's. Also bought my cars there. I come in and ask for Patrick and I always feel taken care of. More

Service excellence I have been taking my car to Toyota of Orange for a year for routine service & most recently a warranty repair. The service department has been excell I have been taking my car to Toyota of Orange for a year for routine service & most recently a warranty repair. The service department has been excellent. Jose Esparza always keeps me up to date on the status of my vehicle. He may not always have the news I want but he communicates and does not leave you guessing the status of your vehicles readiness. Thank you service team for excellent customer care. More

Best Toyota Dealership in the USA Toyota of Orange treats customers as family!!! And Dave in Parts Department is the most knowledgeable and highly respected parts advisor so please giv Toyota of Orange treats customers as family!!! And Dave in Parts Department is the most knowledgeable and highly respected parts advisor so please give him a Lifetime employee award !!! More